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PetNet Pharmaceuticals Reviews (18)

I spoke with the customer Sat morning and let her know we were a little behind schedule and someone would give her a call when on our wayHer delivery was picked up from the store along with other deliveries before the store closed at 2pmNo one answered the door when our driver arrivedThe store was closed at the time we attempted to deliver, until Monday 9amI contacted the customer right away and attempted to deliver the items immediately, however the customer refusedWE have a no refund policy which is stated on the receipt right about the signatureWe ill deliver the items anytimeWe are open to any suggestions you may have to help with resolving this matterthank you

I am rejecting this response because: I have text messages still on my phone that the owner texted that following Monday saying that something came up and they needed to close the store by noon.I was not given a phone call or anything telling me that my things were not going to be delivered.I called both phone numbers including the cell phone which he texted me on.Their reviews on *** and [redacted] show that this business has a habit of this behavior and it needs to be stoppedI have receipts that I had to purchase other appliances because I was not aware what was going on with my appliances.when I purchased the appliances I explained to [redacted] that I needed them as soon as possible because my appliances compressor went out which meant I needed to get new appliances fast.She explained that it would be delivered and nothing came,The least they could have done was to call their customers and inform them of this so they aren't stuck waiting and waitingillegal practice is what this business is all about and I will continue to report them to higher authority

unfortunatley we did have some issues with the customer the product was sold as is cosmetically and [redacted] came into joejoes and purchased the appliances while he was by him self he did fully inspect the unit and the door did have dents that he was very aware of .once delivered ***s wife had a really big issue that he would purchase something with such visible cosmetic damage as we explained to her it was purchased in that condition and there is nothing we can do about the dentsa few weeks pass and we have heard nothing in regaurds to any isssues they may have had with the uniton 06/13/ [redacted] contacted our office and told our sales rep the unit now had roaches and wanted a full refund but that is not something we can do theres no way of proving that our unit provided the pest but we do understand his frustration and are willing to work with him we offered a replacement of his choice and he could come in pick one out and inspect the unit before delivery so we can assure the customer it doesnt have any pest the customer said that was unacceptable and refused our offer at any time we are willing to work with him and get him a replacement

I am rejecting this response because:I have received absolutely no communication from this business after I told the owner to compensate me for my troublesThe fact that fridge froze and then didn't cool caused me to throw away 200$ in groceries The owners approach after they sent me a filthy dirty washer as a replacement was "if it's dirty , take your money back"The bottom line is that they charged a 1000$ for defective appliances that caused me a lossThey should reimburse me for the lost groceries , this happebed twice all they said was sorry, they should also reimburse for the washer that I personally had to clean multiple timesRefunding me my money wouldn't relate to the damages that I've suffered this farIm requesting 300$ for my troubles

The customer purchased the units in July through crest financial that offers a 90 day payoff option that allows the customer to purchase the appliances for the amount that would be the same as cash if paid off within 90 days we explain all terms to the agreement and have the customer agree and sign... if the customer agrees to the terms which state after the 90 days interest will occur at the agreed upon rate between the customer and crest financial and for any question regarding payments or cancellation to contact crest financial directly because JoeJoes appliance will no longer own the lease agreement so for any type of refund or cancellation that would be something the customer would have to discuss with the finance company which we have already advised her. The warranty is through our company and we promise every customer a 90 day full coverage warranty if there is any problem within 90 days we will repair or replace the unit at no charge to the customer we do understand these are used appliances and sometimes things do happen so we also offer one year of labor only warranty which means we will work on the unit for free but the customer is responsible for transportation and parts if the customer brings the unit in we will take into consideration the situation and do everything we can to repair the units at no charge as long as we don't have to order new parts we are willing to work with the customer to resolve this issue but a refund is not something we can authorize that would have to be handled by the finance company sorry for the inconvience this may have cause and do let us know of any recommendations in resolving the issue.

I am rejecting this response because: they are lying.If they had called me like they say than why did I go to the store looking for my appliances.If they had supposedly called me than why did I call them several times trying to locate my appliances.I have already received a refund back from my bank.I reported this business and their fraudulent behavior to my bank who than credited my account back.The only thing I want now is for this business to be investigated and reported to higher authority.No one should be treated so horribly,the business needs their license investigated because their work ethics and practices are illegal.I want to make sure that they are investigated

HELLO, SORRY FOR THE DELAY OR ANY INCONVENIENCE THIS MAY HAVE CAUSEDUNFORTUNATELY WE DID HAVE SOME ISSUES REGARDING THE DELIVERY OF THE PRODUCT PURCHASED BY THE CUSTOMER WE DID COMMUNICATE AND EXPRESS OUR APOLOGIES TO THE CUSTOMER FOR THE EXTENDED DELIVERY DATEWE HAVE COME TO AN AGREEMENT
WITH THE CUSTOMER AND DID IN FACT DELIVER HER ORIGINALLY PURCHASED REFRIDGERATOR WITHOUT ISSUE IF YOU HAVE ANY FURTHER QUESTION PLEASE CONTACT THE STORE DIRECTLY AT *** . -JOE JOE'S APPLIANCE

This is the second time I've contacted Revdex.comI thought Joe Joes was willing to Give me the promised part for the fridge I purchased from them in November but unfortunately after they contacted us to schedule the appointment they never showed upThey will not return my calls or send out the parts and services promisedI am still making payments on a fridge that leaks and has no ice maker, bottom grate and does not have a working water lineI'm very upset Joe Joes will not do what was promised .I would like the promised parts and proper installation

I am rejecting this response because: they have not been honest they had never sent out the tech to fix the problem second I am not complianing about dents its the door that has drooped was not like that at the store and when I saw it at home I notice and called them theres several complaints about phone aervice I called many times and no one would answer my call nor could I leave a messege to them I had to drive out there and address them and the other problem thats wrong is a corner piece that was bent more than it was at store I could not see the sides to say if there was damage and I did not mind but the item on bottom the right bottom corner piece was bent but nothing compare how it got when delivered.The company is very unprofetional and have to use my wife now as an excuse if I did not mention the roches sooner was due to several reason including 1.I had surgery 2.the roches come out at night and we not infested not yet atleast I have pics and now glue traps to show the company There hardly anyone at home they just dont want to asume reponsability they never said to me anything was as is I understand that the item was not new but roches come one how low.And I spoke to the lady that sold me items and said to me that she would replace the refrigerator after I mention the fact that I complained and since I am disable its not always eazy for me to drive and go here and there if the can make sure that the replacement is an exact model and in good condition meaning not worse than the one I have I will take it but the will have to have it on to have the freeon work up to the frezer and also to see if theres roches inside here I had to have mine on for hours before using it that is what I would want and hopefully I dont have more issues with company.And shame on the lady that metion my wife soo petty should you what kind of people they are when she never once said anything nor has gone to store where I got these items

The store was open until 2pm on saturdayClosed every SundayThe customers phone calls were returned immediately Monday morningI offered to have the items delivered right away, unfortunately she refused and requested a refundWe are willing to deliver the items anytime she is available

I spoke with the customer Sat morning and let her know we were a little behind schedule and someone would give her a call when on our way. Her delivery was picked up from the store along with other deliveries before the store closed at 2pm. No one answered the door when our driver arrived. The store was closed at the time we attempted to deliver, until Monday 9am. I contacted the customer right away and attempted to deliver the items immediately, however the customer refused. WE have a no refund policy which is stated on the receipt right about the signature. We ill deliver the items anytime. We are open to any suggestions you may have to help with resolving this matter. thank you

I am rejecting this response because:I have received absolutely no communication from this business after I told the owner to compensate me for my troubles. The fact that fridge froze and then didn't cool  caused me to throw away 200$ in groceries.  The owners approach after they sent me a filthy dirty washer as a replacement was "if it's dirty , take your money back". The bottom line is that they charged a 1000$ for defective appliances that caused me a loss. They should reimburse me for the lost groceries , this happebed twice all they said was sorry,  they should also reimburse for the washer that I personally had to clean multiple times. Refunding me my money wouldn't  relate to the damages that I've suffered this far. Im requesting 300$ for my troubles.

The customer purchased the units in July through crest financial that offers a 90 day payoff option that allows the customer to purchase the appliances for the amount that would be the same as cash if paid off within 90 days we explain all terms to the agreement and have the customer agree and sign...

if the customer agrees to the terms which state after the 90 days interest will occur at the agreed upon rate between the customer and crest financial and for any question regarding payments or cancellation to contact crest financial directly because JoeJoes appliance will no longer own the lease agreement so for any type of refund or cancellation that would be something the customer would have to discuss with the finance company which we have already advised her. The warranty is through our company and we promise every customer a 90 day full coverage warranty if there is any problem within 90 days we will repair or replace the unit at no charge to the customer we do understand these are used appliances and sometimes things do happen so we also offer one year of labor only warranty which means we will work on the unit for free but the customer is responsible for transportation and parts if the customer brings the unit in we will take into consideration the situation and do everything we can to repair the units at no charge as long as we don't have to order new parts we are willing to work with the customer to resolve this issue but a refund is not something we can authorize that would have to be handled by the finance company sorry for the inconvience this may have cause and do let us know of any recommendations in resolving the issue.

We have offered our services on numerous occasions. Have also offered a refund. However, she has refused and is not satisfied with anything we have done. We are willing to work with Theresa and are open to any suggestions you may have to resolve this issue.Sorry for the delayed response. Thank...

you.

I...

am rejecting this response because: I have text messages still on my phone that the owner texted that following Monday saying that something came up and they needed to close the store by noon.I was not given a phone call or anything telling me that my things were not going to be delivered.I called both phone numbers including the cell phone which he texted me on.Their reviews on [redacted] and [redacted] show that this business has a habit of this behavior and it needs to be stopped. I have receipts that I had to purchase other appliances because I was not aware what was going on with my appliances.when I purchased the appliances I explained to [redacted] that I needed them as soon as possible because my appliances compressor went out which meant I needed to get new appliances fast.She explained that it would be delivered and nothing came,The least they could have done was to call their customers and inform them of this so they aren't stuck waiting and waiting. illegal practice is what this business is all about and I will continue to report them to higher authority

SORRY FOR THE DELAY OR ANY INCONVENIENCE THIS MAY HAVE CAUSED WE ARE AWARE OF THE ISSUES OCCURRING WITH THE APPLIANCES PURCHASED WE HAVE BEEN IN COMMUNICATION WITH THE CUSTOMER UNFORTUNATELY IT IS IMPOSSIBLE FOR REPLACEMENT PARTS TO BE DELIVERED SAME DAY AS SOON AS WE HAVE THE...

REPLACEMENT PARTS THEY WILL BE DELIVERED AND INSTALLED  BUT WE DID GET A REPLACEMENT FREEZER AS REQUESTED BY THE CUSTOMER WE ARE WAITING ON THE CUSTOMERS APPROVAL IN ORDER TO DELIVER. THERE HAS BEEN ALOT OF MISCOMMUNICATION WITH THE PURCHASER AND THE CONTACT PERSON WHICH IS HER BROTHER BUT WE ARE DEFFINITLEY WILLING TO WORK WITH THE CUSTOMER TO RESOLVE ALL ISSUES AS PROMPTLY AS POSSIBLE.

unfortunatley we did have some issues with the customer the product was sold as is cosmetically and [redacted] came into joejoes and purchased the appliances while he was by him self he did fully inspect the unit and the door did have dents that he was very aware of .once delivered [redacted]s wife had a...

really big issue that he would purchase something with such visible cosmetic damage as we explained to her it was purchased in that condition and there is nothing we can do about the dents. a few weeks pass and we have heard nothing in regaurds to any isssues they may have had with the unit. on 06/13/2016 [redacted] contacted our office and told our sales rep the unit now had roaches and wanted a full refund but that is not something we can do theres no way of proving that our unit provided the pest but we do understand his frustration and are willing to work with him we offered a replacement of his choice and he could come in pick one out and inspect the unit before delivery so we can assure the customer it doesnt have any pest the customer said that was unacceptable and refused our offer at any time we are willing to work with him and get him a replacement

Sorry for the delay we did advise the customer that the part was back ordered we are expecting delivery on the parts as of 02/20/2017 and will be out to the home to install by the 21st we will also provide a new invoice to the customer as well if there is anything further needed or any suggestions...

pertaining to this case please do let us know we are hoping to resolve the issue as quickly as possible.

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Address: 7048 S 188th St, Kent, Washington, United States, 98032-1055

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+1 (425) 251-6569

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