Petro Marts

This is in response to the complaint by Mr [redacted] [redacted] Foundation Repair’s lag time on installation of jobs has been running to weeks after the job is sold (i.esigned contract and deposit paid or financing secured) [redacted] is, also, unable to promise a date for completion of work due to the nature of the work, soil conditions, unforeseen obstacles during the job, including weather; all of which may cause job schedules to change Mr [redacted] contacted [redacted] ***, our sales representative, several times by text asking for a start dateHe was informed that was out of his control and all [redacted] knew was he was next in line and a permit had already been pulled for his job and that any other questions should be directed to our Production ManagerMr [redacted] never voiced his concerns to our Production Manager but continued to send text messages to ***Our Production Manager tried several times to contact Mr [redacted] about an August 17, start date but never got an answer or return phone call Since the house was vacant, [redacted] went ahead, in good faith, and began work at [redacted] ***’s policy is to collect 20% of the job, when the contract is signed to get the job on the schedule When we start work, we require half down and the balance is due at completion [redacted] worked for days at [redacted] without hearing back from Mr [redacted] He did not return any phone calls or texts Our Production Manager and our Sales Rep both texted and left messages for Mr [redacted] stating that if we did not receive the payment that [redacted] requires on the start of each job we would have to pull off of the job At this point, Mr [redacted] finally returned our calls This was mid-day the second day we were working on the job He was given until close of that business day to make a payment to us When he did not call in with a credit card payment that he had promised to make, we had to schedule another job for our crew to work on We could not anticipate Mr [redacted] calling the third day with payment, which is what he did He was told by [redacted] , President of ***, we had to move on to another job when Mr [redacted] did not make a payment nor did he remove the air conditioning unit that he was supposed to move according to our contract We could not leave our crews without a scheduled job for the next day This home is owned by [redacted] The house looked as if several contractors had been on the job and pulled off No one was working on the home while our crew was there for two days At this point, we became suspect as to what was going on with this property owner Mr [redacted] was informed that we would still do the work, but it may be a couple weeks before we could get back to his jobOnce Mr [redacted] complained to the Revdex.com about ***, we realized the working relationship was probably beyond repair [redacted] refunded Mr [redacted] his deposit in full, even though we had already had material and labor costs in this job We were supposed to work on another property at [redacted] for Mr [redacted] We fully refunded his deposit on this job as well

Mr [redacted] did contact us with concerns about a unfinished jobWe went out to his home the following weekend [redacted] meet with Mr[redacted] on 7/31/to look at the areaCustomer said he was happy

Mrs***,The contract you signed and initialed acknowledged the terms and conditions of your warranty with BairdYour contract specified a yearly renewable fee that was to be paid within days of the anniversary date of your contract. We do
mail courtesy warranty letters to offer a reminder that your fee is due, but since we did not hear from you the warranty was voided in This is just a courtesy reminder and not part of the contract agreementWhen you contacted Baird in April of for an inspection, we advised you then that your warranty was voidWe are sorry for any inconvenience; however, we cannot reinstate your voided warranty

Baird has been in contact with Mr*** since the completion of his job on 11/16/numerous timesThe last contact was 12/12/and he supposedly was going to send pictures of the area that he wants more lifting done, but we have yet to receive these picturesIt's been difficult in this
regard.The job we performed for Mr*** consisted of installing poly urethane foam under a portion of his pool deckOur contract specifically states that we will do our best to lift concrete, but cannot guarantee in this regardAs he stated he is happy with most of the work except for one areaOur technician doesn't feel he can lift anymore without causing damage and or over lifting.We have an overage charge in case of unforeseen voids under these slabsMr*** was told about this potential extra charge and he initialed this statement in the contract.Mr*** failed to mention that he has refused to pay this overage charge even though he initially agreed to pay it if neededBaird is willing to attempt to lift the effected area more if Mr*** will sign a disclaimer against any potential damage that can occurWe hope this can resolve this matter

Complaint: ***
I am rejecting this response because:There are many untrue statements in this complaint I have not received a refund on *** *** and the business owner was extremely unprofessional in his discussions with me and hung up on me over and over again with the least regard for desire to deliver the products he and his sales agent had promised My deposit and my time was held hostage for months awaiting for them to make good on the promises It was over months before they claimed to begin, however stopped abruptly claiming they couldn't get a hold of me That was untrue I told them I was out of town and would speak to them Monday, which I did I have text and call logs proving the lack of communication and the unfulfilled sales promises in written text of there intention In the real estate business time, cost you money I have also not received again the refund on *** *** they have claimed to have sent
Regards,
*** ***

Mr*** was refunded his deposit for *** *** on August 24, 2015, the same day the deposit for *** *** was returnedPlease see the attachment for proof of thisWe felt that it was in the best interest of both parties to end the working relationship and refunded Mr***'s payments in full on both *** *** and *** ***

Mr. [redacted] did contact us with concerns about a unfinished job. We went out to his home the following weekend. [redacted] meet with Mr.[redacted] on 7/31/17 to look at the area. Customer said he was happy.

This is in response to the complaint by Mr. [redacted].  [redacted] Foundation Repair’s lag time on installation of jobs has been running 6 to 8 weeks after the job is sold (i.e. signed contract and deposit paid or financing secured). [redacted] is, also, unable to promise a date for completion of...

work due to the nature of the work, soil conditions, unforeseen obstacles during the job, including weather; all of which may cause job schedules to change.  Mr. [redacted] contacted [redacted], our sales representative, several times by text asking for a start date. He was informed that was out of his control and all [redacted] knew was he was next in line and a permit had already been pulled for his job and that any other questions should be directed to our Production Manager. Mr. [redacted] never voiced his concerns to our Production Manager but continued to send text messages to [redacted]. Our Production Manager tried several times to contact Mr. [redacted] about an August 17, 2015 start date but never got an answer or return phone call.  Since the house was vacant, [redacted] went ahead, in good faith, and began work at [redacted]. [redacted]’s policy is to collect 20% of the job, when the contract is signed to get the job on the schedule.  When we start work, we require half down and the balance is due at completion.  [redacted] worked for 2 days at [redacted] without hearing back from Mr. [redacted]. He did not return any phone calls or texts.  Our Production Manager and our Sales Rep both texted and left messages for Mr. [redacted] stating that if we did not receive the payment that [redacted] requires on the start of each job we would have to pull off of the job.  At this point, Mr. [redacted] finally returned our calls.  This was mid-day the second day we were working on the job.  He was given until close of that business day to make a payment to us.  When he did not call in with a credit card payment that he had promised to make, we had to schedule another job for our crew to work on.  We could not anticipate Mr. [redacted] calling the third day with payment, which is what he did.  He was told by [redacted], President of [redacted], we had to move on to another job when Mr. [redacted] did not make a payment nor did he remove the air conditioning unit that he was supposed to move according to our contract.  We could not leave our crews without a scheduled job for the next day.  This home is owned by [redacted].  The house looked as if several contractors had been on the job and pulled off.  No one was working on the home while our crew was there for two days.  At this point, we became suspect as to what was going on with this property owner.  Mr. [redacted] was informed that we would still do the work, but it may be a couple weeks before we could get back to his job. Once Mr. [redacted] complained to the Revdex.com about [redacted], we realized the working relationship was probably beyond repair.  [redacted] refunded Mr. [redacted] his deposit in full, even though we had already had material and labor costs in this job.  We were supposed to work on another property at [redacted] for Mr. [redacted].  We fully refunded his deposit on this job as well.