Pets N Pals Reviews (3)
Purchase a German Shepherd in 2016 - found the breeder was closed down by the state of PA in 2015 and was illegally breeding dogs in 2016 (when I purchased) dog was 2500 -- German Shepherds are a lot of work - you need to know what you are in for and I did - I am not happy about getting him at Pets and Pals - overpriced and was sick when I took him home. getting him certified presently and he is an awesome dog - that being said there was a lot of training involved (something you don't see in the previous responses). They flat out lied about his breeding, where they got him etc -- don't go there. If he hadn't matched my old GS in looks etc I would not have done it
Review: On May 18th, I purchased a puppy from the Pets-N-Pals here in [redacted]. She is a fox/walker hound mix. She cost 1,000 dollars. I noticed she was coughing/wheezing when we were at the register and I asked what was wrong with her and they said she was "hick-uping". She proceeded to do that all night and the next day, May 19th we had her in the vet. They ran tests, I called the pet store and told them our issues and told them it was not my responsibility to pay for her when she was "sick" when we got her. They ran tests and everything came back clear, but they said she had an upper respiratory infection and put her on antibiotics. They paid for 50$ of the vet bill and we paid for the rest. It continued into the weekend and that Sunday the 22nd we had her back at the Emergency vet in [redacted], for throwing up and blood in her stool. We contacted the store and told them about it and that we were refusing to pay for the vet bill. They kicked my mom and brother out of the store, after they got upset because the store wouldn't do anything to help the sick puppy we bought and they sold to us. Neglecting the fact that she was sick. In their paper work it states in the first two weeks you have the dog, if its sick, they're responsible, and my dog is sick. They ran parvo, kennel cough, and coccidia tests. They came back negative, but the vet said that it's too early to tell if she has it because a certain amount of the parasite has to be in her to detect it and they can have false negative tests. They paid 200$ of that vet bill. To this day she's still not okay. We had her back in the vet with [redacted] stool and vomiting again and they found the coccidia in her stool from her mom. The pet store is VERY unprofessional in this situation and not willing to listen and help.Desired Settlement: They say my dog is completely fine and we didn't get her sick from them. I Don't feel as if we should have to pay for the sick dog. We have to take her back again next week to the vet to make sure it's gone. By the time were done with the vet it'll be 1,000 in vet bills. The store sold me a sick dog, which is against their policy!
Review: I bought a puppy (a German Shepherd to be exact) from Pets-N-Pals about three to four months ago and that was suppose to be set and stone $3,000 and I was doing the financial aid which was explained by an employee(girl) that its a set price each month till amount paid off ($3,000). Well the GM stepped in to finish up the process and he sent a WAGS contract to my cell phone (In Store), which I could not read the contract on my smartphone (too small of print) plus the GM had my smartphone the entire time and he basically said the WAGS contract was stating the same information that we had went over in the store about the $3,000 also about the shots and etc that the dog had already received. The GM had E-signed my initials on the WAGS contract without my consent or approval to anything on the WAGS contract, which we came to find out it happened to be a leasing contract after I had left ( I have never heard of leasing a dog). Also before the GM stepped in I was being helped by another employee(girl) who let me play with the German Shepherd(in store) and told me they were having a "Puppy Sale", during this "sale" the German Shepherd was $1999 cash and carry or the $3,000 that the girl explained that I'd only pay on the $3,000 till it is a $0 balance. That's a $1,000 difference between the cash and cash price an the "financial aid" ($1,999 to $3,000). I also had asked her questions about the other animals(dogs) he ignored all of my questions about the other dogs and only talked about and answered questions about the German Shepherd. After she came back from checking my credit approval she seems excited as she told me that my credit approval was the highest approval they have seen in the store(Pets-N-Pals). I feel as if she had targeted me with the price given and all as to having good credit. On top of him E-signing my name and initials, come to find out when I could actually read the WAGS contract as I had printed it out days later they had overcharged me and added an EXTRA $5,000 which makes the Grand Total $8,300 dollars for the dog which mind you the GM never said nothing about this whatsoever. They also claims the dog is a pure bred German Shepherd but yet gave me no paper work saying or stating that he is in fact a pure bred bu told me I could purchase the dog DNA and and papers or go on to CKC, when we know that is not legit paperwork. So I believe it is false advertisement in that form but I also tried to return/simply give back the dog and they wouldn't take him back. He is a puppy mill dog , he is aggressive and all the dog does is bark at people and other animals, he is so anti-social and a little snappy at times.