Sign in

Pets Plus, Inc.

Sharing is caring! Have something to share about Pets Plus, Inc.? Use RevDex to write a review
Reviews Pets Plus, Inc.

Pets Plus, Inc. Reviews (4)

RESPONSE TO COMPLAINT:
sans-serif;">To whom it may concern,
                The purpose of this response to the complaint #[redacted] is to explain why coverage was not extended to [redacted] for the purchase of the Pug/Pomeranian cross. I have attached the appropriate documents to support my rebuttal. [redacted] purchased Pug/Pomeranian cross for $599.99 with the payment through one of our financing companies. At Pets Plus Inc every puppy purchase is required to complete a Puppy Warranty Sheet, this is our sales contract to make sure both parties are aware of their responsibilities after purchase. The first part I would like to highlight is our veterinary expense coverage. We do offer treatment coverage at our approved veterinary hospitals, customers are not required to use our hospitals, but then they will be responsible for their own expenses. [redacted] waived this coverage when she decided to use her preferred veterinary hospital. The second part of the contract I would like to highlight is the 14 day notice requirement. The puppy was purchased on July 14, 2015 therefore the 14 day cut off would have been July 28, 2015 and our preferred method of contact is email. [redacted] came into the store on August 12, 2015 to inform me of the issues she was having and presented me with a bill from her veterinary hospital. I informed her that this was not the normal course of action for treatment and recommended that [redacted] transfer to one of our approved veterinary hospitals for Pets Plus Inc to help with medical expense. [redacted] refused this suggestion. Pets Plus Inc received medical documents from a different veterinary hospital on September 29, 2015. At this point [redacted] had already launched a smear campaign against our company that started September 17, 2015. I have attached over 40 pages of posts attacking our company and reaching out to gain supporters. From what I have found and I am sure there are more left uncovered, at least 5 different posts that lead to horrible feeds trashing our company name. The first one started on Facebook group page September 17,2015 on [redacted], September 28, 2015 Quantico/Stafford/Fredericksburg/Spotsylvania Online Yard Sale, October 2, 2015 [redacted], October 8, 2015 Quantico/Stafford/Fredericksburg/Spotsylvania Online Yard Sale, October 25, 2015 [redacted] Talk sharing her husband’s review bashing the owner by name. Pets Plus Inc will have no contact with [redacted] or her husband unless it goes through a third party. I would like all posts and reviews taken down, but the damage has already been done. As a result of not following the contract we will not be honoring the complaint’s request. 
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
- The second part of the contract I would like to
highlight is the 14 day notice requirement. [The Puppy Warranty states under the Limited 14-Day Puppy
Warranty section that “Should a veterinarian diagnose this puppy with Parvo
Virus, Distemper, Hepatitis, Corona Virus, or Canine Influenza within the
fourteen-days immediately following your purchase, you may bring your puppy to
a Pets Plus Inc approved animal hospital where all reasonable diagnostics and
treatment will be at no cost to you. If your veterinarian detects any of the
above-mentioned diseases within the fourteen (14) day period immediately following
your purchase, you must notify your retailer within twenty-four (24) hours.
Preferred method of contact is email: [redacted]
Our puppy was not diagnosed with any of these issues. He was diagnosed with a
resistant strain of pneumonia.]
- The puppy was purchased on July 14, 2015
therefore the 14 day cut off would have been July 28, 2015 and our preferred
method of contact is email. [In
addition to going to the business in person, Mrs. [redacted] and I had phone
conversations with Pets Plus Inc on July 17, 20, 22 and September 16 and 17.
Pets Plus Inc was also in touch with our veterinarian and the veterinary
internal medicine specialist.]
- [redacted] came into the store on
August 12, 2015 to inform me of the issues she was having and presented me with
a bill from her veterinary hospital. [Pets Plus Inc was aware of the cough the puppy had on the day of
purchase and presented it as just a cold. Mrs. [redacted] called our veterinarian while in the store completing the
paperwork and scheduled an appointment for that day.] 
- I informed her that this was not the normal
course of action for treatment and recommended that [redacted] transfer
to one of our approved veterinary hospitals for Pets Plus Inc to help with medical
expense. [To our knowledge,
no one at Pets Plus Inc has identified themselves as a licensed veterinarian.
Thus, Pets Plus Inc is not qualified to determine the normal course of action
for treatment. Besides, if Pets Plus Inc knew the normal course of action for
treatment, why was the puppy not treated when he first exhibited symptoms
before purchase?]
- Pets Plus
Inc received medical documents from a different veterinary hospital on
September 29, 2015. [These
medical documents were from the veterinary internal medicine specialist who was
acting on a referral from our veterinarian. A bronchoscopy was performed in
order to determine the type of pneumonia.]
- At this point [redacted] had already launched a smear campaign against our company that started
September 17, 2015. [The definition
of “smear” is to damage the reputation of (someone) by false accusations;
slander. Mrs. [redacted] and I have not made any untrue negative comments or
suggestions about Pets Plus Inc, its staff, or its products. By contrast, Ms.
Bonnie H[redacted] has publicly referred to Mrs. [redacted] as “that crazy [redacted].”]
- I have
attached over 40 pages of posts attacking our company and reaching out to gain
supporters. ...October
25, 2015 [redacted] sharing her husband’s review bashing the owner by
name. [The initial posts
were of Mrs. [redacted] reaching out to the community to find out if anyone had
purchased a puppy from Pets Plus Inc that was exhibiting the same symptoms.
This was not designed to harm Pets Plus Inc. She was trying to a) find alternative
treatment options and b) reach out and offer support to those with pets
experiencing this problem. Mrs. [redacted] was not blaming Pets Plus Inc, she was
simply identifying it as the common denominator. We are not in control of the
responses and in most cases reiterated that this wasn’t about puppy mills,
shutting down Pets Plus Inc, or the owner. It was about any puppies recently
purchased from there exhibiting similar symptoms or had passed away following
exhibition of these symptoms. Something I’m sure a responsible business owner
would be concerned about. My October 25, 2015 letter to Pets Plus Inc was addressed
to Ms. Bonnie H[redacted] - she is the owner. There was nothing stated “bashing” her
or anyone else. I simply stated what has happened and my disappointment. This
comes down to a character issue. While Pets Plus Inc touts itself as a
family-owned local business, it has misrepresented its product (the puppy’s
origin is not from a “licensed and inspected breeder”) and does not live up to
the character and reputation it wishes to espouse. We have documentation of
everything we have stated while Pets Plus Inc has at best offered to look into
a store credit to offset our extensive medical expenses and at worst denigrated
my wife.]
- Pets Plus Inc will have no contact with [redacted] or
her husband unless it goes through a third party. [Due to the lack of contact from Pets Plus Inc, I have
been forced to make my concerns public regarding Pets Plus Inc.]
- As
a result of not following the contract we will not be honoring the complaint’s
request. [As a point
of fact, Mrs. [redacted] and I have adhered to our part of the contract. Attached
is the August 12, 2015 email Ms. [redacted] sent to Mrs. [redacted]
following a conversation with our veterinarian. In it, she states, “The
veterinarian at Stafford was very helpful and sent over everything I needed to
file the claim. It was not the mega esophagus, but could be three other things.
I have sent off to pre-claim until the barium x-rays are performed then we can
move on from there. Any questions please let me know.”]
Regards,
[redacted]

+1

I had never seen so many puppies crammed into such a small area. My wife and I purchased a puppy, or I should say rescued a puppy from there. We took her to the vet and both her back legs will need surgery due to bad knees. The puppy also had a bad case of kennel cough. I should have not even paid half of what I did for her but would never even dream of taking her back to live in those conditions.

Review: On July 14, 2015, my wife purchased a Pug/Pom mix as a gift for me. The puppy was taken to the vet the same day and initially treated for a cold. When the cold didn't go away, our vet referred him to a veterinarian internal medicine specialist. A bronchoscopy was conducted and it was determined that he has a resistant form of pneumonia. Ms. Bonnie H[redacted] of Pets Plus, Inc was informed of every visit, procedure, and treatment. She refuses to work with either of us and has gone so far as to make derogatory comments in her store about my wife. My puppy is six months old, has over $3,000 in vet bills, and is on a daily regimen of medication and nebulizer treatments. Our concern is not just for our puppy but other puppies that may have been purchased from there with the same medical issues. Additionally, the petsplusinc.com website claims that all their puppies "are from licensed and inspected breeders only." When I inquired about the breeder's licensing information, Ms. H[redacted] informed me that our puppy came from a "hobby breeder" so a license wasn't required. We have shopped there for pet and aquarium supplies and always had a good experience with the staff and products. We are extremely disappointed with Ms. H[redacted]'s response to this issue.Desired Settlement: I would like for Pets Plus, Inc to reimburse us for the veterinarian bills associated with the purchase of this puppy in addition to the purchase price of $600.

Business

Response:

RESPONSE TO COMPLAINT:To whom it may concern, The purpose of this response to the complaint #[redacted] is to explain why coverage was not extended to [redacted] for the purchase of the Pug/Pomeranian cross. I have attached the appropriate documents to support my rebuttal. [redacted] purchased Pug/Pomeranian cross for $599.99 with the payment through one of our financing companies. At Pets Plus Inc every puppy purchase is required to complete a Puppy Warranty Sheet, this is our sales contract to make sure both parties are aware of their responsibilities after purchase. The first part I would like to highlight is our veterinary expense coverage. We do offer treatment coverage at our approved veterinary hospitals, customers are not required to use our hospitals, but then they will be responsible for their own expenses. [redacted] waived this coverage when she decided to use her preferred veterinary hospital. The second part of the contract I would like to highlight is the 14 day notice requirement. The puppy was purchased on July 14, 2015 therefore the 14 day cut off would have been July 28, 2015 and our preferred method of contact is email. [redacted] came into the store on August 12, 2015 to inform me of the issues she was having and presented me with a bill from her veterinary hospital. I informed her that this was not the normal course of action for treatment and recommended that [redacted] transfer to one of our approved veterinary hospitals for Pets Plus Inc to help with medical expense. [redacted] refused this suggestion. Pets Plus Inc received medical documents from a different veterinary hospital on September 29, 2015. At this point [redacted] had already launched a smear campaign against our company that started September 17, 2015. I have attached over 40 pages of posts attacking our company and reaching out to gain supporters. From what I have found and I am sure there are more left uncovered, at least 5 different posts that lead to horrible feeds trashing our company name. The first one started on Facebook group page September 17,2015 on [redacted], September 28, 2015 Quantico/Stafford/Fredericksburg/Spotsylvania Online Yard Sale, October 2, 2015 [redacted], October 8, 2015 Quantico/Stafford/Fredericksburg/Spotsylvania Online Yard Sale, October 25, 2015 [redacted] Talk sharing her husband’s review bashing the owner by name. Pets Plus Inc will have no contact with [redacted] or her husband unless it goes through a third party. I would like all posts and reviews taken down, but the damage has already been done. As a result of not following the contract we will not be honoring the complaint’s request. [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

- The second part of the contract I would like to

highlight is the 14 day notice requirement. [The Puppy Warranty states under the Limited 14-Day Puppy

Warranty section that “Should a veterinarian diagnose this puppy with Parvo

Virus, Distemper, Hepatitis, Corona Virus, or Canine Influenza within the

fourteen-days immediately following your purchase, you may bring your puppy to

a Pets Plus Inc approved animal hospital where all reasonable diagnostics and

treatment will be at no cost to you. If your veterinarian detects any of the

above-mentioned diseases within the fourteen (14) day period immediately following

your purchase, you must notify your retailer within twenty-four (24) hours.

Preferred method of contact is email: [redacted]

Our puppy was not diagnosed with any of these issues. He was diagnosed with a

resistant strain of pneumonia.] - The puppy was purchased on July 14, 2015

therefore the 14 day cut off would have been July 28, 2015 and our preferred

method of contact is email. [In

addition to going to the business in person, Mrs. [redacted] and I had phone

conversations with Pets Plus Inc on July 17, 20, 22 and September 16 and 17.

Pets Plus Inc was also in touch with our veterinarian and the veterinary

internal medicine specialist.] - [redacted] came into the store on

August 12, 2015 to inform me of the issues she was having and presented me with

a bill from her veterinary hospital. [Pets Plus Inc was aware of the cough the puppy had on the day of

purchase and presented it as just a cold. Mrs. [redacted] called our veterinarian while in the store completing the

paperwork and scheduled an appointment for that day.] - I informed her that this was not the normal

course of action for treatment and recommended that [redacted] transfer

to one of our approved veterinary hospitals for Pets Plus Inc to help with medical

expense. [To our knowledge,

no one at Pets Plus Inc has identified themselves as a licensed veterinarian.

Thus, Pets Plus Inc is not qualified to determine the normal course of action

for treatment. Besides, if Pets Plus Inc knew the normal course of action for

treatment, why was the puppy not treated when he first exhibited symptoms

before purchase?] - Pets Plus

Inc received medical documents from a different veterinary hospital on

September 29, 2015. [These

medical documents were from the veterinary internal medicine specialist who was

acting on a referral from our veterinarian. A bronchoscopy was performed in

order to determine the type of pneumonia.] - At this point [redacted] had already launched a smear campaign against our company that started

September 17, 2015. [The definition

of “smear” is to damage the reputation of (someone) by false accusations;

slander. Mrs. [redacted] and I have not made any untrue negative comments or

suggestions about Pets Plus Inc, its staff, or its products. By contrast, Ms.

Bonnie H[redacted] has publicly referred to Mrs. [redacted] as “that crazy [redacted].”] - I have

attached over 40 pages of posts attacking our company and reaching out to gain

supporters. ...October

25, 2015 [redacted] sharing her husband’s review bashing the owner by

name. [The initial posts

were of Mrs. [redacted] reaching out to the community to find out if anyone had

purchased a puppy from Pets Plus Inc that was exhibiting the same symptoms.

This was not designed to harm Pets Plus Inc. She was trying to a) find alternative

treatment options and b) reach out and offer support to those with pets

experiencing this problem. Mrs. [redacted] was not blaming Pets Plus Inc, she was

simply identifying it as the common denominator. We are not in control of the

responses and in most cases reiterated that this wasn’t about puppy mills,

shutting down Pets Plus Inc, or the owner. It was about any puppies recently

purchased from there exhibiting similar symptoms or had passed away following

exhibition of these symptoms. Something I’m sure a responsible business owner

would be concerned about. My October 25, 2015 letter to Pets Plus Inc was addressed

to Ms. Bonnie H[redacted] - she is the owner. There was nothing stated “bashing” her

or anyone else. I simply stated what has happened and my disappointment. This

comes down to a character issue. While Pets Plus Inc touts itself as a

family-owned local business, it has misrepresented its product (the puppy’s

origin is not from a “licensed and inspected breeder”) and does not live up to

the character and reputation it wishes to espouse. We have documentation of

everything we have stated while Pets Plus Inc has at best offered to look into

a store credit to offset our extensive medical expenses and at worst denigrated

my wife.] - Pets Plus Inc will have no contact with [redacted] or

her husband unless it goes through a third party. [Due to the lack of contact from Pets Plus Inc, I have

been forced to make my concerns public regarding Pets Plus Inc.] - As

a result of not following the contract we will not be honoring the complaint’s

request. [As a point

of fact, Mrs. [redacted] and I have adhered to our part of the contract. Attached

is the August 12, 2015 email Ms. [redacted] sent to Mrs. [redacted]

following a conversation with our veterinarian. In it, she states, “The

veterinarian at Stafford was very helpful and sent over everything I needed to

file the claim. It was not the mega esophagus, but could be three other things.

I have sent off to pre-claim until the barium x-rays are performed then we can

move on from there. Any questions please let me know.”]

Regards,

Check fields!

Write a review of Pets Plus, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Pets Plus, Inc. Rating

Overall satisfaction rating

Description: Pet Supplies & Foods - Retail, Pet Grooming, Pet and Pet Supplies Stores (NAICS: 453910)

Address: 2610 Jeff Davis Hwy, Stafford, Virginia, United States, 22554

Phone:

Show more...

Web:

This website was reported to be associated with Pets Plus, Inc..



Add contact information for Pets Plus, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated