Nationwide Homes was previously unaware of the complaints of Mr. [redacted] as he did not purchase directly from Nationwide Homes, but rather a third party builder. As such, our responsibility and warranty support lies with the builder that actually contracted with Nationwide.The claim has now been...
reported by the third party builder to Nationwide. We have reviewed the complaint and reimbursed the builder for the expenses incurred to date. As I understand, the builder is the only party that has incurred any expenses. If Mr. [redacted] has incurred any expenses, he will need to settle with his builder. Best Regards,[redacted]Builder Warranty Service
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
After reviewing our records that we have available.
The customer actually purchased her home in 2004 and the home was set on 2-7-05.
Factory #[redacted] - Williamsburg model Contract ID #[redacted] Purchased from our Consumer Office that was in Roanoke, VA at the
time.
Our warranty is...
only for 1 year. This house is over 10 years old and out of warranty.
Nationwide Homes was previously unaware of the complaints of Mr. [redacted] as he did not purchase directly from Nationwide Homes, but rather a third party builder. As such, our responsibility and warranty support lies with the builder that actually contracted with Nationwide.The claim has now been...
reported by the third party builder to Nationwide. We have reviewed the complaint and reimbursed the builder for the expenses incurred to date. As I understand, the builder is the only party that has incurred any expenses. If Mr. [redacted] has incurred any expenses, he will need to settle with his builder. Best Regards,[redacted]Builder Warranty Service
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
After reviewing our records that we have available.
The customer actually purchased her home in 2004 and the home was set on 2-7-05.
Factory #[redacted] - Williamsburg model Contract ID #[redacted] Purchased from our Consumer Office that was in Roanoke, VA at the
time.
Our warranty is...
only for 1 year. This house is over 10 years old and out of warranty.