She was committed to a year agreementShe was explained the cancellation fees and the process of cancellation at sign upI was the manager they spoke to and she were very angry and rude even though the whole entire time I was explaining to her that I would not only release them from their agreement but would waive all fees and issue a refund since their child never attended a classHowever, she needed to speak to MrPettis first and allow us days to issue refund and release her from the agreementThe costumer had been issued a refund
*** ***Oct (days ago)tomeHello,A front desk employee answered the phone and stated they were working on the refund on 9/26/As of yet I do not have a refund for any amount
She was committed to a 3 year agreement. She was explained the cancellation fees and the...
process of cancellation at sign up. I was the manager they spoke to and she were very angry and rude even though the whole entire time I was explaining to her that I would not only release them from their agreement but would waive all fees and issue a refund since their child never attended a class. However, she needed to speak to Mr. Pettis first and allow us 30 days to issue refund and release her from the agreement. The costumer had been issued a refund
She was committed to a year agreementShe was explained the cancellation fees and the process of cancellation at sign upI was the manager they spoke to and she were very angry and rude even though the whole entire time I was explaining to her that I would not only release them from their agreement but would waive all fees and issue a refund since their child never attended a classHowever, she needed to speak to MrPettis first and allow us days to issue refund and release her from the agreementThe costumer had been issued a refund
*** ***Oct (days ago)tomeHello,A front desk employee answered the phone and stated they were working on the refund on 9/26/As of yet I do not have a refund for any amount
She was committed to a 3 year agreement. She was explained the cancellation fees and the...
process of cancellation at sign up. I was the manager they spoke to and she were very angry and rude even though the whole entire time I was explaining to her that I would not only release them from their agreement but would waive all fees and issue a refund since their child never attended a class. However, she needed to speak to Mr. Pettis first and allow us 30 days to issue refund and release her from the agreement. The costumer had been issued a refund