PETtrac

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11961329, and find that this resolution is satisfactory to me Thank you very much for your assistance in resolving this matter You provide a very valuable service!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11961329, and find that this resolution is satisfactory to me.  Thank you very much for your assistance in resolving this matter.  You provide a very valuable service!

Initial Business Response /* (1000, 7, 2015/10/08) */
This issue has been resolved with the customer. A refund for the registration fee of $19.95 has been issued and his pet's account updated free of cost.
Our primary concern is the safety of all pets and want to insure that Mr. [redacted] can...

be reached should his pet ever become displaced.

Ms. [redacted],We received the above complaint and have responded to the consumer and resolved the issue. On February 6th, 2017 one of our customer service supervisors, phoned and spoke to [redacted] to confirm that she had called the correct phone number and resolve the situation to the customer's...

satisfaction. Avid's main objective is to reunite pets with their families. Therefore, having up to date information on file is very important and we take this incident very seriously. This is the first we have heard of this issue and we continue to monitor the call load to ensure that [redacted]'s experience is not repeated for any of our clients.Thank you for bringing this matter to our attention.Sincerely,  Sherri [redacted]ControllerAvid Identification Systems Inc