On March 20th I visited your Aldie VA location with a party of for my 30th Birthday and were disappointed in the services offered and the appalling lack of customer service and blatant negligence of the staffAs we had a large group we opted to purchase g*** that were sold on the g*** siteAs a result we understood that we will be considered as walk-insI called the location a few days ahead and was told the sameWe proceeded to rent a "watch tower" party area to facilitate for the large group as wellI have been to more than a few paintball locations in both MD and VA and always had a regard for the services offered at Pev's locationsMost of my party were on their first paint ball outing and although they enjoyed the idea of the activity, the sheer negligence with how we were treated is bound to take their business elsewhereTo begin with, our party of all of whom rented markers and equipment from your rental shop were mixed in with a group of "walk ins" who carried their own markers some of which were automaticThe other group of walk ins consisted of around individuals who had rented like us and about individuals who had their own markersOn your site it is stated for all to see, and I quote;
"We separates our WaplayersIf you are a beginner you play with the beginner group (anyone who is renting equipment)If you are an experienced player you will play with the experience players (anyone who has their own equipment)We run multiple groups at a time so we never run out of spaceNo reservations required-Just show up and play."
On the day that is not what happenedWe would have been fine being mixed in with the group of who had rentals just like us but to be mixed in with a group of veterans and paint ball enthusiasts who carried their high range markers and automatic weapons plus a duffel bag of non-pevs paint *** that we were not supposed to bring in is down right ridiculousSecondly, seeing what was going to happen I approached the staff member that was conducting the safety briefing and told him my concern and he agreedThis individual together with the lady who checked us in was a breath of fresh air in an otherwise stagnant bunch of staffHe told us to proceed to one play area and was told that we would be joined by another group of walk ons, which we were fine withOnes we were up on the hill, referees joined us and then they proceeded to bring in a group of about individuals who had their own equipment and mixed them in with the group of beginnersI approached the referees and told them our concernHe proceeded to tell me that there were only referees working that day and that they did not have enough referees to run two groupsDirectly contradicting your statement on the website!
Thirdly putting people in one play area is unacceptable and not giving us our moneys worthI have been to enough Pev's locations to know that this is not protocolFurthermore it is not how a business should operateOn a day when 140+ g*** had been sold online, each of which promise people that is potential patrons that will walk in to your locationWhen you have such clear cut information on potential patrons, you staff your location accordinglyEven after accounting for the usual 30% of no shows that is potential patronsHaving only referees for that many people is apathetic and not how a business should operateIf you can't handle it don't use g*** to "promote" your business and loose even the regular customers like meFinally, we were there for hours and were allowed to play only in the large fields as obviously all people would not fit in the smaller ones and they claimed to not have refereesAll other fields we could not tryThey made us play games in each field and nothing elseThis was frustrating to say the leastWe even bought at least extra paintballs worth around $and perhaps even moreWhile we were at the paintball park there was only our ridiculous group of people and no one else for the first three hoursTowards the end there was one private party of people with one refereeSo are you telling me there was only three people on the day? Absolutely notAfter playing we returned to the trailer to hand in our rentals and absolutely no one was at the counterSo I went around to see there were about 6-staff members just "hanging out" doing nothing and had the gaul to tell me that check out was up frontI told this staff member that there were about people lined up and no one was at the counterTwo staff members came around to do the work and the rest of them just sat and did nothingAll in all it was the worst paint ball experience ever and I will never set foot in a Pev's paint ball park ever againNeither will the others who were with meIt is disgusting to see the amount of blatant negligence and willful disregard for ones patrons and such an institution should not be patronized everI used to love Pev's, not anymoreThe enjoyment of the activity was taken away by your pathetic staff and it was neither fun nor a good experience to anyoneTrain your staff accordingly and give the people their moneys worthIf you treat g*** customers like second class citizens then don't sell on g***You are doing a favor to your business and the potential customers alikeI will proceed to write my story on every reader board and site possiblePeople deserve to know
On March 20th I visited your Aldie VA location with a party of for my 30th Birthday and were disappointed in the services offered and the appalling lack of customer service and blatant negligence of the staffAs we had a large group we opted to purchase g*** that were sold on the g*** siteAs a result we understood that we will be considered as walk-insI called the location a few days ahead and was told the sameWe proceeded to rent a "watch tower" party area to facilitate for the large group as wellI have been to more than a few paintball locations in both MD and VA and always had a regard for the services offered at Pev's locationsMost of my party were on their first paint ball outing and although they enjoyed the idea of the activity, the sheer negligence with how we were treated is bound to take their business elsewhereTo begin with, our party of all of whom rented markers and equipment from your rental shop were mixed in with a group of "walk ins" who carried their own markers some of which were automaticThe other group of walk ins consisted of around individuals who had rented like us and about individuals who had their own markersOn your site it is stated for all to see, and I quote;
"We separates our WaplayersIf you are a beginner you play with the beginner group (anyone who is renting equipment)If you are an experienced player you will play with the experience players (anyone who has their own equipment)We run multiple groups at a time so we never run out of spaceNo reservations required-Just show up and play."
On the day that is not what happenedWe would have been fine being mixed in with the group of who had rentals just like us but to be mixed in with a group of veterans and paint ball enthusiasts who carried their high range markers and automatic weapons plus a duffel bag of non-pevs paint *** that we were not supposed to bring in is down right ridiculousSecondly, seeing what was going to happen I approached the staff member that was conducting the safety briefing and told him my concern and he agreedThis individual together with the lady who checked us in was a breath of fresh air in an otherwise stagnant bunch of staffHe told us to proceed to one play area and was told that we would be joined by another group of walk ons, which we were fine withOnes we were up on the hill, referees joined us and then they proceeded to bring in a group of about individuals who had their own equipment and mixed them in with the group of beginnersI approached the referees and told them our concernHe proceeded to tell me that there were only referees working that day and that they did not have enough referees to run two groupsDirectly contradicting your statement on the website!
Thirdly putting people in one play area is unacceptable and not giving us our moneys worthI have been to enough Pev's locations to know that this is not protocolFurthermore it is not how a business should operateOn a day when 140+ g*** had been sold online, each of which promise people that is potential patrons that will walk in to your locationWhen you have such clear cut information on potential patrons, you staff your location accordinglyEven after accounting for the usual 30% of no shows that is potential patronsHaving only referees for that many people is apathetic and not how a business should operateIf you can't handle it don't use g*** to "promote" your business and loose even the regular customers like meFinally, we were there for hours and were allowed to play only in the large fields as obviously all people would not fit in the smaller ones and they claimed to not have refereesAll other fields we could not tryThey made us play games in each field and nothing elseThis was frustrating to say the leastWe even bought at least extra paintballs worth around $and perhaps even moreWhile we were at the paintball park there was only our ridiculous group of people and no one else for the first three hoursTowards the end there was one private party of people with one refereeSo are you telling me there was only three people on the day? Absolutely notAfter playing we returned to the trailer to hand in our rentals and absolutely no one was at the counterSo I went around to see there were about 6-staff members just "hanging out" doing nothing and had the gaul to tell me that check out was up frontI told this staff member that there were about people lined up and no one was at the counterTwo staff members came around to do the work and the rest of them just sat and did nothingAll in all it was the worst paint ball experience ever and I will never set foot in a Pev's paint ball park ever againNeither will the others who were with meIt is disgusting to see the amount of blatant negligence and willful disregard for ones patrons and such an institution should not be patronized everI used to love Pev's, not anymoreThe enjoyment of the activity was taken away by your pathetic staff and it was neither fun nor a good experience to anyoneTrain your staff accordingly and give the people their moneys worthIf you treat g*** customers like second class citizens then don't sell on g***You are doing a favor to your business and the potential customers alikeI will proceed to write my story on every reader board and site possiblePeople deserve to know