Peva Prewire & More

On the dates and times listed below the PPV movie titles were ordered on this customers account- this indicates to me that this customer at this time was receiving Mediacom service and reception to order these movies Customer was installed on April 29, And was disconnected for non-payment on 09/22/ 06/6:P.M [redacted] Caesar! Ji 4.9906/9:A.MGods Of Egypt Ji

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: Regards, [redacted] ***

[redacted] ***3:PM (minutes ago)toBetterA manual refund check was mailed to Mr [redacted] on 02/12/in the amount of $Respectfully, [redacted] ***

[redacted] called in, stating they haven't used this much data, customer thinks that its due to her previous issues with the company , Educated [redacted] but she is sure that its due to her previous issues with the company , educated customer on usage and speed bumps [redacted] was unhappy and disconnected the call

Rejecting the answer from the businessIt was during those two weeks that we were connectedStill didnt send a bill like a companyI had to call a number of times in order to get a billI would be much happier with a company that cares about its customers Maybe customers would be happier with the company if they actually had techs that knew what they were doing instead of telling customers they dont know what they are talking about Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

The Mediacom service line was cut by a MO DOT worker Mediacom customer called in on September indicating line was cut On Sept we issued credit of $to this Mediacom account holder, on September tech rolled and placed job on hold indicating new line should be ran, and on 9/this job was completed Respectfully, [redacted] ***

*** ***3:PM (minutes ago)to Better More information is needed in regards to this account What was the address that *** provided service to this customer at? What was the customer’s name on the account? Respectfully *** ***

On the dates and times listed below the PPV movie titles were ordered on this customers account- this indicates to me that this customer at this time was receiving Mediacom service and reception to order these movies. Customer was installed on April 29, 2016. And was
disconnected for non-payment on 09/22/16. 06/6:P.M*** Caesar! Ji 4.9906/9:A.MGods Of Egypt Ji

Yes this complaint has been resolved in [redacted] thought the job was not completely done

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12427829
I am rejecting this response because:
Regards,
[redacted]

[redacted] called in, stating they haven't used this much data, customer thinks that its due to her previous issues with the company ,  Educated [redacted] but she is sure that its due to her previous issues with the company , educated customer on usage and speed bumps. ...

[redacted] was unhappy and disconnected the call.

Rejecting the answer from the business. It was during those two weeks that we were connected. Still didnt send a bill like a normal company. I had to call a number of times in order to get a bill. I would be much happier with a company that cares about its customers.  Maybe customers would be happier with the company if they actually had techs that knew what they were doing instead of telling customers they dont know what they are talking about
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The Mediacom service line was cut by a MO DOT worker.  Mediacom customer called in on September 5 indicating line was cut.  On Sept 6 we issued credit of $55.91 to this Mediacom account holder, on September 11 tech rolled and placed job on hold indicating new line should be ran, and on...

9/15 this job was completed.  Respectfully, [redacted]

[redacted]3:23 PM (15 minutes ago)toBetterA manual refund check was mailed to Mr. [redacted] on 02/12/16 in the amount of $245.16. Respectfully, [redacted]

The account reflects that this situation was corrected on September 22.  If anything further persists in regards to this account, please let us know.  Respectfully [redacted]