PexUniverse.com Reviews (%countItem)
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PexUniverse.com Rating
Description: PLUMBING FIXTURES, PARTS, SUPPLIES-RETAIL
Address: 5407 Foster Ave, Brooklyn, New York, United States, 11234
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I ordered a pump from them, they never said that some one had to sign for the product, and no one was going to home, I reached out to get the address changed or held at the *** location and I could go pick it up, they refused. The pump was sent back to them , they recieved it on 7/03/2020, I called them on the 5th to follow up, they stated they had to wait 10 days to see how much the frieght was going to cost before they could do the refund, but assured me they would follow up and call.. I called on Tuesday 7/14/2020 and they then informed me that *** damanged the product, so I would have to wait untill they go reiembursed from ***, so they are holding my money for something I had no control over, I informed them this was between them and ***, but they sill havent refunded my money, 7/17/2020. I reordered the pump because I was in need, 3 days later I called to check on it, they said they cancelled the order and again are refunding my money, I asked why , they said it was because I left a bad review on their *** page. I asked why they couldn't have told me 3 days ago so I could order from another company, they just ran in circles with talk. So I am now out 1400 for 2 pumps that I never have seen or recieved.
Ok we had to order a part we need to finish a job and the website seem to not be working correctly. So we called 1st thing Monday morning to figure out what was wrong and we were charged 3 times for our order but the order was never placed it just said error on our end. Well they are having issues with their website and when I talked with them this morning they said they could overnight the product but charge use over 50.00 for a 10.00 part. That is ridiculous to charge use that much when they had the issue with their website. When I was talking with them to see what could be do to fix the problem and not have to pay so much for shipping and the gal I was talking to was very rude and said we don't need to do business with people like you and hung up on me. I called back to ask to have an e-mail sent on the refunds and she said we already did and hung up on me again. I have never worked with a company like this before. I have my own business and I manage a business as well in the health care and you never tell anybody you will not do business with them or hang up on them ( I can see if the customer is threating then yes cut all ties). I also asked to talk with this persons supervisor and her supervisor does not need to talk with me and doesn't have time to talk with me.
To whom it may concern:
We spoke to the customer Monday, explaining that our website was down over the weekend and we were experiencing technical difficulty with our payment confirmation. Due to order confirmation issue we were receiving a very high call volume, we informed the customer that the order was received and it would ship within 24 hours. Unfortunately it wasn't enough for the customer Samantha and her mother Becky both called multiple times yelling at our customer service representative. As a company we do not tolerate bullies, our workers are working in a very stressful environment due to the COVID-19 therefore we are committed to relieve any unnecessary stress. Since the customer was dissatisfied with the shipping and handling time we advised her that her order(s) were now canceled and refunded in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Wow an A+ Revdex.com rating and they respond with a letter like that. Yes we had to call the company 5 times because the 1st call we were told we would get a e-mail confirmation and we did not receive an e-mail so we called to follow up to find out when it would be sent and the costumer service representative was being rude and bulling me by hanging up on me. So yes I called back and the same customer representative told me the e-mail will be sent to the e-mail on the order and hung up on me again. Then I called back to see if they could also send the e-mail that the orders were canceled to my e-mail as well but she said they could not change any e-mails or add so it would be sent to the e-mail on the order. We still did not have the e-mail a few hours later so we had to call and follow up again. This time the service representative had to manually e-mail it. So the last 2 representative we spoke this were nice and got the job done it was the representative we talked to in the 2nd and 3rd call that was very disrespectful to me as a customer. I have since talked with a few other companies that has tried to use this company and they had nothing but problems with them on orders they were never sent or received in the time estimated. I wonder how many people have had a problem with company and just never said anything. I still surprises me how they have an A+ Revdex.com rating. Still today only one order has been refunding the other two are still billed not refunded. If this company would follow through with there work and follow up like a good customer service should do maybe I would not have to be writing this letter and wasting my time. They just need to do there job. They should not have A+ rating.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Ok we had to order a part we need to finish a job and the website seem to not be working correctly. So we called 1st thing Monday morning to figure out what was wrong and we were charged 3 times for our order but the order was never placed it just said error on our end. Well they are having issues with their website and when I talked with them this morning they said they could overnight the product but charge use over 50.00 for a 10.00 part. That is ridiculous to charge use that much when they had the issue with their website. When I was talking with them to see what could be do to fix the problem and not have to pay so much for shipping and the gal I was talking to was very rude and said we don't need to do business with people like you and hung up on me. I called back to ask to have an e-mail sent on the refunds and she said we already did and hung up on me again. I have never worked with a company like this before. I have my own business and I manage a business as well in the health care and you never tell anybody you will not do business with them or hang up on them ( I can see if the customer is threating then yes cut all ties). I also asked to talk with this persons supervisor and her supervisor does not need to talk with me and doesn't have time to talk with me.
To whom it may concern:
We spoke to the customer Monday, explaining that our website was down over the weekend and we were experiencing technical difficulty with our payment confirmation. Due to order confirmation issue we were receiving a very high call volume, we informed the customer that the order was received and it would ship within 24 hours. Unfortunately it wasn't enough for the customer Samantha and her mother Becky both called multiple times yelling at our customer service representative. As a company we do not tolerate bullies, our workers are working in a very stressful environment due to the COVID-19 therefore we are committed to relieve any unnecessary stress. Since the customer was dissatisfied with the shipping and handling time we advised her that her order(s) were now canceled and refunded in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Wow an A+ Revdex.com rating and they respond with a letter like that. Yes we had to call the company 5 times because the 1st call we were told we would get a e-mail confirmation and we did not receive an e-mail so we called to follow up to find out when it would be sent and the costumer service representative was being rude and bulling me by hanging up on me. So yes I called back and the same customer representative told me the e-mail will be sent to the e-mail on the order and hung up on me again. Then I called back to see if they could also send the e-mail that the orders were canceled to my e-mail as well but she said they could not change any e-mails or add so it would be sent to the e-mail on the order. We still did not have the e-mail a few hours later so we had to call and follow up again. This time the service representative had to manually e-mail it. So the last 2 representative we spoke this were nice and got the job done it was the representative we talked to in the 2nd and 3rd call that was very disrespectful to me as a customer. I have since talked with a few other companies that has tried to use this company and they had nothing but problems with them on orders they were never sent or received in the time estimated. I wonder how many people have had a problem with company and just never said anything. I still surprises me how they have an A+ Revdex.com rating. Still today only one order has been refunding the other two are still billed not refunded. If this company would follow through with there work and follow up like a good customer service should do maybe I would not have to be writing this letter and wasting my time. They just need to do there job. They should not have A+ rating.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely