Peysen Livestock Equipment Inc.

We have inspected the siding material used on this home and believe the failure is caused by a manufacturing defect. The product is warranted by the manufacturer and replacement material has been ordered. When the replacement material arrives, it will be scheduled for
installation. The installation will be at no-charge to the homeowner.

On March 27, 2015, the homeowners contracted with Reliant Capitol LLC for the purchase and installation of a screen room. A screen room is not intended to be a water tight living area. The screen room consists of framed screens above knee-walls installed under and attached to the
existing patio cover and resting upon the existing concrete slab. One screen door is included with the screen room. The knee-wall is constructed in sections, not in one continuous piece and there are seams where the sections are joined. These seams are not cracks. Installation of the screen room was completed April 30, When the homeowner complained of leaks, the original supposition was that water was leaking between the bottom of the knee-wall and the concrete slab and additional caulking was used in these areas. Water-hose tests revealed that water was seeping up through the expansion joints of the existing concrete slab. Some of the knee-walls rest upon the expansion joints as they must align with the attachment points on the patio cover. This causes it to appear as though the water was seeping through a gap between the knee-wall and the concrete slab It is common for water to seep up through the expansion joints in a concrete slab. The seepage was not caused by the installation of the screen room. As the slab was not installed by Reliant Capitol, its performance is not the responsibility of Reliant Capitol However, Reliant Capitol employees did the research to find a product that is designed to seal cracks in concrete and provided this information to the homeowner. The homeowner has indicated that he does not wish to utilize this product

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Although I am accepting this response, I think it is lame for the company to use the excuse that they are using a new system to screen calls If they were really concerned about not bothering people, they would not be doing cold calls in the first place I hope that I never hear from them again But I wouldn't be surprised if they call me in the future and find another reason to blame it on something besides their own negligence
Regards,
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I KNOW THIS MATTER IS CLOSED ON YOUR PART BUT IT HAS BEEN WEEKS SINCE I STARTED THIS COMPLAINT AND I HAVE TALKED TO THE INSTALLER (GREG) AND HE STILL HASN'T HAD ANYTHING DONE EVEN THOUGH HE PROMISED HE WOULD CALL ME BACKWITH AN ANSWERIS THERE ANYTHING ELSE YOU CAN DO?? #***

RE: *** We sincerely apologize for any disturbance caused by our telephone call. Our records indicate that your number was flagged as Do Not Call in our old dialing system. However, we discovered our old dialer was not dealing efficiently
with DNC numbers. We purchased a new dialing system that “washes” the numbers against the Federal DNC list before the number is dialed. Your number was apparently dialed before the new dialing system was completely implementedYour telephone number is now removed from the new dialing systemWe regret dialing your number and are confident it will not happen again

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution of Reliant Capitol finally installing the screen completes my compliant and resolves my issueIt's very disappointing that the Revdex.com had to get involved to get this resolved and it took a month to do so with no update calls and lack of concern from Reliant Capitol.I do want to thank the Revdex.com for getting what could have been a simple solution, taken care of for me
Regards,
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