PFC Payment Solutions LLC

[redacted] Hi ***, We called out to [redacted] and we are currently waiting for a copy of bank statements to help reconcile We anticipate receiving statements early this week Thank you, [redacted] [redacted] Customer Service Manager Saint Cloud Drive | Loveland CO tel: 855.GO2.EDGE Ext | fax: 888-501- email | twitter | facebook | linkedin

Hi ***, Please see below If you need additional details, please let me know [redacted] Merchant# [redacted] Opened: 9/8/ Closed: 9/23/ Help Desk: PFC Payment Solutions /> Statement Header: N/A No issues with this account ________________________________________________ [redacted] Merchant# [redacted] Opened: 12/28/ Closed: 5/8/ Help Desk: [redacted] Payment Systems Statement Header: [redacted] PAYMENT SYSTEMS [redacted] Verbally provided [redacted] 's phone # on 3/10/for this account Verbal closure requested 5/7/2014, advised customer to call [redacted] Provided phone# and transferred call [redacted] Customer Service Manager On Thu, May 8, at 10:AM, [redacted] < [redacted] > wrote: Complaint ID: [redacted] Complaint Type: Business Complaint Date Filed: 5/7/5:PM Hi ***, We handled the merchant account that we own The account she is referring to is a different business she owns and therefore a different account I don’t believe this complaint should impact us, but rather [redacted] I am happy to share any details you need Please let me know your thoughts on this [redacted] Customer Service Manager [redacted] Saint Cloud Drive | Loveland CO tel: 855.GO2.EDGE Ext | fax: 888-501- email | twitter | facebook | linkedin

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

*** *** ***
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*** *** *** * *** *** *** *** *** *** is dedicated in providing stellar customer service experience In our commitment to delivering on expectations
we also hold our clients accountable to their contractual obligations. In the case of *** dated 11/6/14, her desired resolutions has been resolved After verbally speaking with our client, we worked with *** *** *** Leasing for them to suspend the lease that our client had satisfied after her 48th month lease payment Once that was completed, we provided her with documentation for her records that it had been resolved. *** ***Client Enhancement Manager

[redacted]
Hi [redacted],
 
We called out to [redacted] and we are currently waiting for a copy of bank statements to help reconcile.  We anticipate receiving statements early this week.
 
Thank you,
[redacted]
 
[redacted]
Customer Service Manager
4065 Saint Cloud Drive | Loveland CO 80538
tel: 855.GO2.EDGE Ext 7558  |  fax: 888-501-6535
email  |  twitter  |  facebook  |  linkedin

Hi [redacted],
Please see below.  If you need additional details, please let me know.
[redacted]
Merchant# [redacted]
Opened: 9/8/2010
Closed: 9/23/2010
Help Desk: PFC Payment Solutions
/>
Statement Header:  N/A
No issues with this account.
________________________________________________
[redacted]
Merchant# [redacted]
Opened: 12/28/2009
Closed: 5/8/2014
Help Desk: [redacted] Payment Systems
Statement Header:
[redacted] PAYMENT SYSTEMS
[redacted]
[redacted]
[redacted]
[redacted]
Verbally provided [redacted]'s phone # on 3/10/2014 for this account.
Verbal closure requested 5/7/2014, advised customer to call [redacted]. Provided phone# and transferred call.
[redacted]
Customer Service Manager 
On Thu, May 8, 2014 at 10:50 AM, [redacted] <[redacted]> wrote:
Complaint ID:
[redacted]
Complaint Type:
Business Complaint
Date Filed:
5/7/2014 5:40 PM
 
Hi [redacted],
 
We handled the merchant account that we own.  The account she is referring to is a different business she owns and therefore a different account.  I don’t believe this complaint should impact us, but rather [redacted].  I am happy to share any details you need.  Please let me know your thoughts on this.
 
[redacted]
Customer Service Manager
[redacted]
4065 Saint Cloud Drive | Loveland CO 80538
tel: 855.GO2.EDGE Ext 7558  |  fax: 888-501-6535
email  |  twitter  |  facebook  |  linkedin

Complaint: [redacted]
I am rejecting this response because: I did not have a second business.  I could not imagine why I would have set up a second account and had no equipment to correspond with the account number given to me by [redacted], who expressly told me that it was through Silver Edge that they had acquired my account, although only part of the number, the first 6 digits were the same.  I am not getting any clear understanding of how this happened from either Silver Edge or [redacted].  Yet I was being charged by both companies.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  
However, I am finding that I will need more time than anticipated to find, copy and send several years of bank statements.
I am in the process of gathering the information they requested.  
I do appreciate their effort to work with me on this.  
Regards,
[redacted]