Pfeiffer's Heat & Cool Inc Reviews (3)
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Pfeiffer's Heat & Cool Inc Rating
Address: Po Box 435, Mankato, Minnesota, United States, 56002
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Our store policy states EXCHANGE OR STORE CREDIT ONLY NO REFUNDS. Ms. [redacted] was promised her dress would be in on the 15th of the month and her dress did arrive on time as promised. Ms. [redacted] had contacted the store stating that the wedding was off and needed a refund. I [redacted] ([redacted]) explained to...
her over email that we have to stand by our store policy and we CAN NOT issue a refund, but can issue her a store credit. Over the phone on 7/19/2016 Ms. [redacted] insisted that she got a refund and started threating that she was going to sue and put the store out of business. At that point, I [redacted], told her to have a good day and ended the conversation.
Customer was never guaranteed that here alterations would be done at a certain time. Because she had made an unusual request to have beads added to her straps that we were adding to her dress. Beads had to get ordered from LA to match the beads on her dress and was customer was informed that it took...
time to do that and she was ok with that. Customer came in the store demanding that she gets a refund because she found another dress and bought it. I explained to the customer that can not issue refunds because that is against our store policy and her dress already being trailered and almost done. When she came into the store on Friday April 17th I explained to her that the beads for her straps had just came in and I would have her dress ready for her on Monday the 20th and she then became very rude and started screening and yelling that she wanted a refund. I then called security and had her escorted out the store. Customers dress was ready on Sunday April 19th and customer we contacted on Sunday the 19th and numerous times after that to let her know that her dress was in and ready for pick up. Dress is still in the store and ready for her to pick up. A refund will not be issued to the customer do to our store policy EXCHANGE OR STORE CREDIT ONLY NO REFUNDS, ANY TAILERED ITEM IS SALES FINALThank you