Pfizer Inc

I am rejecting this response because: the repair shop in questions know that we came back to them regarding the vehicleOnce again we were told the car needed a transmission. am appalled at the response and very upset to know that people are so quick to place the blame on the consumer when clearly the engine that was installed was not properly inspected or installed correctlyMy responsibility were met and that started with the burden of payment for a poor repair jobI should not have to replace a engine like a set of brakes.do the agent is speaking of taking a hit what about my dollarsThey can't be seriousPlease this is a formal request for ALL PERTAINING DOCUMENTS INVOLVING THE PURCHASE OF PARTS AND LABOR FOR THE REPAIR OF MY LEXUS SC I WILL NEED ALL DOCUMENTATION WITH BUSINESS DAYS, PROVING THE PURCHASE OF THE PARTS NEW AND USEDITEMIZED AND SHOWING WHERE THEY WHERE PURCHASED.THE WARRANTY and Contact info part serial numbers, PROVIDED FROM THE SELLER OF PARTS SHOULD BE INCLUDEDThis will help use to start our investigation on who is truly responsibleThank you!!

I have NEVER told Mrs*** the transmission was bad, I simply SUGGESTED a transmission flushYes you spent $2,on a motor with low miles on it, why were you so irresponsible to not make sure the car is running right to your liking? I am sorry to hear about your injury, I hope you are healing well, but if I were in your situation I would've asked someone to take the car to Allen's Auto Repair within the MONTH WARRANTYLike we said before, if it was within the MONTH WARRANTY, I would've have repaired your vehicle NO QUESTIONS ASKEDNow, MONTHS later, you want us to take care of it for you? It does not make any senseWe are not RELIABLE for your IRRESPONSIBILITY and I'm sorry it has to go down this wayA written/signed agreement is an agreement in which you agreed to when you signed the invoiceIt is really not hard to understand this situationMrs*** decided to procrastinate on bringing the car within the MONTH WARRANTYDue to her own irresponsible decisions, we can not cover the repair when it is over TWO MONTHS EXPIRED PASSED THE WARRANTYOnce again, we are sorry it has to go down this road, we had a great customer relationshipHowever, please continue and move forward with whatever it is you need to doThank you,Allen's Auto Repair

Interesting how Mrs*** stated that the issue occurred on 8/14/when I have proof that she contacted us on 10/30/15.I apologize for this situationI clearly told Mrs*** on the day that she picked up the car that if there were ANY issues whatsoever that made her unhappy, bring it back
within the time frame of the MONTH WARRANTYIf she brought the car back within the months, instead of months later, I would've been more than happy and willing to help herWe can not be reliable for her irresponsibilityIf she felt something was wrong, she should've brought the car back as soon as she canIt has been months now, anything could've happened to the engineI really wished she brought the vehicle back within the months so we could've resolved this in a different wayHowever, I will not take the hit for her irresponsibilityShe clearly understood the warranty the day she picked up the vehicle and signed the invoice

Dear Revdex.com,
This letter is in response to a complaint (ID# ***) dated October **, regarding the *** $Copay Card and a rebate/refund request The reason the patient’s 90-day script was not reimbursed using the *** $Copay Card was due
to the fact that they were submitting a second prescription for reimbursement before their 9/**/30-day prescription was due for refill. As a gesture of appreciation, we have instructed our co-pay card administrator to issue the patient a reimbursement check within to weeks
We hope this adequately addresses the concerns outlined in the complaint
Sincerely,
Pfizer

Dear *** ***:Thank you for contacting Pfizer in regard to *** ***s Revdex.com complaint. We apologize for the inconvenience *** *** experienced, and are in the process of issuing a refund. A check in the amount of $will be processed and mailed to *** ***
directly in the next to weeks.Sincerely,Customer Escalations

Revdex.com ID# ***
Dear *** ***,
This letter is in response to your letter dated August *, to the Revdex.com (“Revdex.com”) regarding a rebate you requested in the amount of $(six dollars) for certain Centrum products manufactured by Pfizer Consumer
Healthcare (“PCH”).
As a PCH customer representative informed you, the reason a rebate check was not issued was due to the fact that the one of the products you purchased was ineligible for this rebate program. We apologize for any inconvenience this has caused you. We want to ensure you that we value your support of PCH’s products and, as a goodwill gesture, have instructed the rebate house to issue you a new check within to weeks.
We hope this adequately addresses your concerns
Sincerely,
Customer Escalations

Dear *** ***:Thank you for the clarification. I am not sure where you mailed your receipt initially, but as we previously stated, we have no record. If it would be easier, you can also scan the receipt and mail it to ***Thank you for your patience.Sincerely,Customer Escalations

Company states: It was hard to talk to the consumer and explain how a vehicle worksWe diagnosed his car and we recommended to do a fuel pump and do a transmission flushAt first the car did not have a check engine lightSo when he left the check engine light came on and found that the catalytic
converter went outThese were unrelated repairs but the consumer thinks it is the same thingUnfortunately, it is a coincidence but we tried to explain it to himWe understand that this is frustrating but we did complete the work and his vehicle issues are separate issuesThe catalytic converter and the fuel is pump are totally differentHe does still have a $

Dear [redacted]:Thank you for taking the time to contact Pfizer. We have attempted to contact you via phone regarding you product refund request for Estring, but were unsuccessful in getting through to you.  We apologize  for the inconvenience you have experienced and would...

like to further address your matter. We researched your refund request and, unfortunately, we do not have record of receiving the receipt for your prescription in the amount of $17.00.  In order for us to process your refund request, we will need the pharmacy receipt for the last filled prescription that includes the patient name, pharmacy contact information, prescription number, drug name and quantity, cost to the patient, and date filled. If you do not have a copy of your receipt, please contact the pharmacy where the prescription medication was purchased to obtain a copy.Please keep the product which you are requesting a refund for; you will receive pre-paid mailing materials from Pfizer which you can use to return the product to us. Please mail the copy of the pharmacy receipt to the following address:Pfizer Product Quality Refund Program[redacted]Please note that it generally takes 4 to 6 weeks to process a refund request. Please note that if the product was purchased outside of the United States, Pfizer cannot be certain as to the origin or authenticity. We will only review reimbursement requests for Pfizer prescription medications purchased in the United States (and its territories) from pharmacies regulated by the U.S. Food and Drug Administration (FDA). Sources that are not acceptable for reimbursement include Internet pharmacies not regulated by the FDA, or products dispensed from foreign sources.  Again, we apologize for your experience and thank you for your patience.Sincerely,Customer Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I MAILED PFIZER THE ORIGINAL RECEIPT.  I SPOKE WITH [redacted]. AT CVS AT5;40 PM ON FRIDAY, JANAUARY *, 2015.  AND SHE ADVISED IT WOULD BEMAILED MONDAY, JANUARY **, 2015.   I WILL MAIL IT TO PFIZER UPON RECEIPT.   SINCERELY,   [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am rejecting this response because: in response the the reply I took the car back to the shop in question(Allens) and was told that the transmission was bad. We have had to take car back and forth  after repairs and decided not to use them for the transmission, because of the dissatisfaction with the last two vehicles. But out of respect we didn't make a fuss just went somewhere else. But after having the vehicle sitting in my driveway waiting to find funding for this restoration project, the car went in to have the transmission changed. Please keep in mind I had major surgery late July and was unable to function for 8 weeks.  The car had not been driven for these reason, Allen's  said the tranny was bad and has to put together funding for project. After spending 3k on thus vehicle it should be running Smoothly. ..it is not. I thank Allen's for their efforts but warranty or not should I have to replace an engine twice in six months? That's crazy. When I called 10.15 I was told to bring the car back to them only to be told to come and pick it up and no repairs would be made. Why was this? Allen's needs to take responsibility and refund my money for the substandard repairs and the time wasted on my project. Shame on them. I want my money back. Because of the confusion I no longer want them to work on my car.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
I was advised that a Pfizer colleague of mine reached out to you directly last week to resolve your matter.  As such, I am closing the case on my end.
If you should have any questions or concerns, please feel free to email me at [redacted].
Sincerely,
[redacted]
Customer Escalations

Revdex.com:At this time, my complaint, ID [redacted] regarding Pfizer Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe I had purchased the required quantity of the correct Centrum Multivitamin products as described in the rebate submission form.  Attached is a copy of the receipt, UPC codes, and rebate submission form that identifies what products qualify.
As highlight by the circled items on the receipt, those three Centrum products match what was required for the rebate qualification.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Dear [redacted]:Thank you for your inquiry dated October **, 2015 in reference to the consumer complaint raised by [redacted].We looked into the refund matter and it...

appears that [redacted] submitted his refund request to Pfizer in September 2015.  However, given he did not have appropriate proof of purchase for the Pfizer product, we denied his request and mailed out refund instructions, which explained that we will need the pharmacy receipt for the last filled prescription that include the patient name, pharmacy contact information, prescription number, drug name and quantity, cost to the patient, and date filled.On October *, 2015, [redacted] contacted our call center twice in regard to his request, and again, was advised that we would need the necessary proof of purchase in order to process the refund.If [redacted] does not have a receipt, he can contact the pharmacy where the prescription medication was purchased to obtain a copy.Please advise [redacted] to mail the copy of the pharmacy receipt to the following address:Pfizer Product Refund Program[redacted]
Please note that it generally takes 4 to 6 weeks to process a refund request.Please note that if the product was purchased outside of the United States, Pfizer cannot be certain as to the origin or authenticity. We will only review reimbursement requests for Pfizer prescription medications purchased in the United States (and its territories) from pharmacies regulated by the U.S. Food and Drug Administration (FDA). Sources that are not acceptable for reimbursement include Internet pharmacies not regulated by the FDA, or products dispensed from foreign sources. I trust that this response brings the matter to a close.   Sincerely,Karen P[redacted]Customer Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I however did submit two receipts and spent the money to get them copied & mailed to you.  I will accept this resolution today, but I hope it's not like last time when a refund failed to be sent.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never intended to ask for a refund from Pfizer and this business has the lack of professionalism to based their breach of agreement without ethic. I will take this business to court so I will request a judge to honor their agreement in which I submitted an electronic question about the product my doctor sold me personally. Pfizer is refusing to take responsibility for its actions in this matter because this case never involved a pharmacy but my personal doctor. Pfizer contacted me and asked me for help, they asked for my personal information, my doctor information, and sent me a prepaid FedEx envelop in which I sent Pfizer the goods to a Pfizer.  Pfizer have the goods and refuse to refund my money or replace the goods. I paid for the goods and I need them back in order to request the refund from the doctor that sold the goods to me.The Viagra given to me by my doctor is only one hundred dollar but my integrity has no value and my honor has no equal and Pfizer is breaching an agreement that I never planned to be involved.Pfizer is liable for this abuse of trust. I do not deserve to deal with this matter just for doing right. If Pfizer fail to honor its agreement based on the facts, I will fight for what is right.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com ID# [redacted]
 
Dear [redacted],
 
This letter is in response to your letter dated October **, 2014 to the Revdex.com (“Revdex.com”) regarding a refund you requested for [redacted] products manufactured by Pfizer Consumer Healthcare...

(“PCH”). 
As you stated in your complaint, the reason a refund was not issued was due to the fact that proof of purchase is required to initiate the process.  We apologize for any inconvenience this has caused you.  We want to ensure you that we value your support of PCH’s products and, as a goodwill gesture, have instructed the refund team to issue you a check in the amount of $9.99 within 2 to 4 weeks. Please note that it is Pfizer’s policy to limit one refund per product, per household.
We hope this adequately addresses your concerns.
Sincerely,
Customer Escalations