Pflugerville Driving School

I’m responding to this complaint from [redacted] [redacted] , first of all my contract is good for one year and we attempt to complete all persons within months who call for appointments to meet their 16th birthdayYes we get busy and we cancel when it rains [redacted] got her permit 06/24/But her first drive 11/01/second drive 02/12/and third drive 03/19/it appears we are regularly on schedule to now complete herI am willing to complete [redacted] as agreedAlso please be advised that we always give our customers respectSometimes when we can’t do what the customer wants they misinterep our intentionsI will call Ms [redacted] to get her daughter completed

We have completed our student KSutton, all that was needed was hours of observation onlyMsSutton was completed on 07/23/and her certificate has been issued to her Thank You [redacted]

Hi [redacted] Please be advised that I have contacted the customer to resolve this matterI was not avoiding the customer but I was just that busy, however her business is appreciatedI have given her son lessons since Receiving your letter and I will finish him next week and do the road test as requested by the parent and waive the $fee.All of our customers are important and we are working to honor the contract.Regards [redacted] Director

Hi *** Please be advised that I have contacted the customer to resolve this matterI was not avoiding the customer but I was just that busy, however her business is appreciatedI have given her son lessons since Receiving your letter and I will finish him next week
and do the road test as requested by the parent and waive the $fee.All of our customers are important and we are working to honor the contract.Regards*** ***Director

Hi [redacted]     Please be advised that I have contacted the customer to resolve this matter. I was not avoiding the customer but I was just that busy, however her business is appreciated. I have given her son 3 lessons since Receiving your letter and I will finish him next week and do the road test as requested by the parent and waive the $50.00 fee.All of our customers are important and we are working to honor the contract.Regards[redacted]Director

I’m responding to this complaint from [redacted], first of all my contract is good for one year and we attempt to complete all  persons within 6 months who call for appointments to meet their 16th birthday. Yes we get busy and we cancel when it rains. [redacted] got her permit...

06/24/16 But her first drive 11/01/16 second drive 02/12/17 and third drive 03/19/17 it appears we are regularly on schedule to now complete her. I am willing to complete [redacted] as agreed. Also please be advised that we always give our customers respect. Sometimes when we can’t do what the customer wants they misinterep our intentions. I will call Ms. [redacted] to get her daughter completed.