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PGS Concrete Designs Reviews (14)

Good evening [redacted] ***, I have tried several times to upload the attachments to address this complaint but the system freezes and I receive error code I am attempting to send to you via email Can you please confirm receipt Thank you Best, [redacted]

Complaint: [redacted] I am rejecting this response because: All it did was detail there position on the issue but offered no remediationPGS tries to make a case for all the negative conditions that led to the cracking in the deck, which started just months (although it could have been sooner I noticed late January and sent a note to [redacted] about it on Feb 1, barely into the "worst winter in years" as [redacted] indicated) after it was poured and with the snow completely cleared off of it up to that point after each stormI have two other relatives one that has a north facing deck, neither have any cracking and both are years older than mineMy deck is NOT north facing as indicated in the letter it faces west and gets the afternoon sun with the southern corner of the patio blocked out from the sun by a sunroomThere are two significant cracks one on each side of the patio so the north facing argument has no credibility in this caseMy bottom line is I spent over 8k on a deck I was told would last for years and years based on my conversations with [redacted] , "you just need to seal it every 2-years"For my 8k investment I get something that starts falling apart after months Sincerely, [redacted]

The situation that [redacted] experienced was not due to accumulation of winter conditions but the extreme condition that occurred on a given weekend in January January and February southern New England weather experiences the coldest temperatures of the winter We are just on the other side of the winter solsticeThe days are the shortest of the year and making for longest period of cold in any hours The situation that occurred is due to a combination of sun and the shadow created by the building proximity to the deck, there is a reason why a thermal crack exists on the western part of the deck and the most eastern part of the deck, the same dimension off of the foundation This thermal crack is approximately feet apart, the same dimension off of the foundation The reason for this is not structural, it is thermal The shadow of the building and the introduction to wintertime sun caused that area of the deck to experience extreme cold for the ambient conditions coupled with exposure to the sun causing a temperature gradient that resulted in thermal stress and a small spider crack that deviated from the relief cuts that were placed to accommodate just this condition While we build with all due consideration to winter conditions, the temperatures experienced are an act of God and cannot be warrantied against This condition was exacerbated by the fact that [redacted] did not remove the snow 100% of the time He specifically stated during my onsite meeting in April with his wife and him on the speaker phone he stated “I tried to keep up with it” During the winter, [redacted] was in the final stages of interviewing doctors for his hip replacement surgery While I can understand his efforts were valiant, I also understand the limitations created by his fact that he was facing surgery In a winter condition when the deck is covered with snow, the surface temperature will maintain at or around degrees If any portion of the deck is free of snow it will be subjected to ambient conditions That is why it is stated to either leave it completely covered in snow thereby maintaining a surface temperature of the deck at degrees for the entire surface of the deck or remove 100% of the snow thereby introducing the deck to ambient conditions which in January does go below degreesThe key point is to maintain thermal consistency either ambient conditions or frozen to approximately degrees Eliminating the snow partially exacerbates the condition to promote thermal shock It is equivalent to removing a glass from a dishwasher after a dry cycle and putting an ice cube in it Something violent happens, either the glass cracks or the ice cube pops, which is an example of thermal shock [redacted] refers to prior installations at homes of family members, but each installation is unique, materials and conditions are relative Stamped concrete is a craft product that's hand fabricated onsite and not a premanufactured good that the installer will have total control overYou are, in fact, dealing with an imperfect material (concrete) that is often installed in an imperfect environment, with variances in sun, wind and rain exposure That means that 100% uniformity of the final product is next to impossible to achieve All of this leads to the artistic value that people seek in hardscape installation I would not recommend exposing the thermal crack to open it up with saws or blades to anything else that is already exposedIf [redacted] would like the relief cuts to be made deeper that can be done I made this suggestion when I spoke to [redacted] in April but he rejected that offer at that time and told me he wanted to get a second opinion He believed somewhere along the line I shorted him in some way So, I made this offer prior to his compliant to the Revdex.com and yet we are back to the recommendation I made months ago

Once again, Patric and his crew did outstanding work for us, installed a beautiful stamped concrete patioStart to finish in daysThe second project we have hired him for, (the first one was a lovely stamped concrete driveway)surpassed our expectations once againGreat job, Patric Would recommend this company to everyone(plus stars !!!)

Some contractors gave me prices based on my descriptionOne on the back of a business card without a description of what I was gettingPGS Concrete came out visited the site, drew up a diagram with all the materials they putting into my patio jobNotified me when they were coming and kept me posted throughout the projectI would highly recommend this team for any concrete job big or small

Thanks to Patric, Kathie and the whole PGS crew for turning our eyesore driveway into a showpiece. We had your typical asphalt driveway that was crumbling in spots, had cracks where the weeds loved to grow, had a few low spots where water would puddle after every rain, and we finally got tired of it.

We looked into our options, asphalt again, pavers, or concrete, then we stumbled upon PGS and their stamped concrete options. Patric and Kathie were great to work with, fully explained their process, came out and gave us a free quote for regular concrete, brushed concrete and of course the beautiful stamped concrete. When we were leaning toward stamped, they provided us with a gallery of pictures containing examples of the various stamp design options. After we decided on a few options we liked, they provided us with addresses of driveways they had done in the area with our specific stamp designs, so we could go see what they looked like in person. We decided on the European Fan design, and agreed on a tint color to be used to make the driveway contrast nicely with the siding of our home.

A date was set, and PGS was there on time, ready to go. They efficiently removed the old asphalt driveway, prepped the area for the new concrete and a couple days later, the concrete was poured, and the stamping process began. The PGS crew was amazing to watch as their entire crew “walked” down the driveway stamping as they went. And the finished result was amazing. We have had lots of drivers-by stop and ask about the driveway. We are truly very pleased and happy that we went the stamped concrete route with PGS. After surviving the first winter with no issues at all with the driveway, and now nearly a year after its install, it looks as great today as the day it was poured and stamped last fall.

Thanks PGS!

Once again, Patric and his crew did outstanding work for us, installed a beautiful stamped concrete patio. Start to finish 4 days. Second project we have hired him for, (first one was a lovely stamped concrete driveway)surpassed our expectations once again. Great job, Patric.
Would recommend this company to everyone. (5 plus stars !)

Some contractors gave me prices based on my description. One on the back of a business card without a description of what I was getting. PGS Concrete came out visited the site, drew up a diagram with all the materials they put into my patio job. Notified me when they were coming and kept me posted throughout the project. I would highly recommend this team for any concrete job big or small.

I love my patio around the pool. Pat did the work at least ten years ago.Last spring I tried to reseal it my self. Big mistake. Called Pat thankfully he was able to bring it back to its beauty.

Complaint: [redacted]
I am rejecting this response because:
All it did was detail there position on the issue but offered no remediation. PGS tries to make a case for all the negative conditions that led to the cracking in the deck, which started just 5 months (although it could have been sooner I noticed late January and sent a note to [redacted] about it on Feb 1, 2014 barely into the "worst winter in 10 years" as [redacted] indicated) after it was poured and with the snow completely cleared off of it up to that point after each storm. I have two other relatives one that has a north facing deck, neither have any cracking and both are years older than mine. My deck is NOT north facing as indicated in the letter it faces west and gets the afternoon sun with the southern corner of the patio blocked out from the sun by a sunroom. There are two significant cracks one on each side of the patio so the north facing argument has no credibility in this case. My bottom line is I spent over 8k on a deck I was told would last for years and years based on my conversations with [redacted], "you just need to seal it every 2-3 years". For my 8k investment I get something that starts falling apart after 5 months.
Sincerely,
[redacted]

Good evening [redacted],
I have tried several times to upload the attachments to address this complaint but the system freezes and I receive error code 404.  I am attempting to send to you via email.  Can you please confirm receipt.  Thank...

you.
 
Best,
[redacted]

The situation that [redacted] experienced was not due
to accumulation of winter conditions but the extreme condition that occurred on
a given weekend in January.  January and
February southern New England weather experiences the coldest temperatures of
the winter.  We are just on the other side
of the winter solstice. The days are the shortest of the year and making for
longest period of cold in any 24 hours.
The situation that occurred is due to a combination of
sun and the shadow created by the building proximity to the deck, there is a
reason why a thermal crack exists on the western part of the deck and the most
eastern part of the deck, the same dimension off of the foundation.  This thermal crack is approximately 30 feet
apart, the same dimension off of the foundation.  The reason for this is not structural, it is
thermal.  The shadow of the building and
the introduction to wintertime sun caused that area of the deck to experience extreme
cold for the ambient conditions coupled with exposure to the sun causing a
temperature gradient that resulted in thermal stress and a small spider crack
that deviated from the relief cuts that were placed to accommodate just this condition.  While we build with all due consideration to
winter conditions, the temperatures experienced are an act of God and cannot be
warrantied against.
This condition was exacerbated by the fact that [redacted] did not remove the snow 100% of the time.  He specifically stated during my onsite
meeting in April with his wife and him on the speaker phone he stated “I tried
to keep up with it”.  During the winter, [redacted] was in the final stages of interviewing doctors for his hip replacement
surgery.  While I can understand his
efforts were valiant, I also understand the limitations created by his fact
that he was facing surgery.
In a winter condition when the deck is covered with
snow, the surface temperature will maintain at or around 32 degrees.  If any portion of the deck is free of snow it
will be subjected to ambient conditions. 
That is why it is stated to either leave it completely covered in snow
thereby maintaining a surface temperature of the deck at 32 degrees for the
entire surface of the deck or remove 100% of the snow thereby introducing the
deck to ambient conditions which in January does go below 32 degrees. The key
point is to maintain thermal consistency either ambient conditions or frozen to
approximately 32 degrees.  Eliminating the
snow partially exacerbates the condition to promote thermal shock.  It is equivalent to removing a glass from a dishwasher
after a dry cycle and putting an ice cube in it.  Something violent happens, either the glass cracks
or the ice cube pops, which is an example of thermal shock.
[redacted] refers to prior installations at homes of
family members, but each installation is unique, materials and conditions are relative.  Stamped
concrete is a craft product that's hand fabricated onsite and not a
premanufactured good that the installer will have total control over. You are,
in fact, dealing with an imperfect material (concrete) that is often installed
in an imperfect environment, with variances in sun, wind and rain exposure.
That means that 100% uniformity of the final product is next to
impossible to achieve.   All of this
leads to the artistic value that people seek in hardscape installation.
 I would not recommend exposing the thermal crack to
open it up with saws or blades to anything else that is already exposed. If [redacted] would like the relief cuts to be made deeper that can be done.  I made this suggestion when I spoke to [redacted] [redacted] in April but he rejected that offer at that time and told me
he wanted to get a second opinion.  He
believed somewhere along the line I shorted him in some way.  So, I made this offer prior to his compliant
to the Revdex.com and yet we are back to the recommendation I made months ago.

We hired PGS to install front steps with a walkway to our driveway and back steps from our garage with a small patio. First and foremost, the end result is absolutely beautiful. We didn't realize how much we were going to love the finished product, the decorative concrete really adds to the form and function of our home. The demolition and installation process was smooth, we were kept well informed of the dates, times, and processes, and we couldn't have been happier with Patric and his guys. The crew was polite, mindful of the fact that we still needed use our driveway and doors, and they kept the work site clean and safe for our family as we have two small children and pets.

Review: I contracted with PGS Concrete Systems September of 2013 for a stamped concrete patio in which we paid over 8k for. A short time after the job was complete I noticed many areas of discoloration. After some time and some haggling they did come out and resurface the patio and the discoloration issue was resolved. After about 5 months the patio started to crack. I now have 2 cracks each about 8-10 feet long. I sent a note to PGS in Feb 2014 and we mutually agreed to address after the snow had melted. After PGS came out to review the quality issues the response I was told was they wouldn't/couldn't repair the crack but only offered to cut the "cut lines" (I am not sure of the technical term) deeper so the cracks wouldn't spread. Evidently these lines weren't cut deep enough the first time because the crack spread to multiple sections of the surface. After emailing PSG early May and calling a couple of times recently to set a date when this will happen we have yet to hear from PGS. They were very attentive when it came to getting the business and getting paid but very poor service when it comes to the quality and service of there work. I know of two of my other family members who have had stamped patios done and both larger than mine and older than mine and neither has a crack in it. Based on the experience not a business I would recommend.Desired Settlement: I would like to patio replaced, I don't believe it should be cracking 5 months after being poored. It tells me the foundation was not properly prepared and set prior to the cement being poored. It seems to me they just rushed the process to move on to the next job.

Business

Response:

Good evening [redacted],

I have tried several times to upload the attachments to address this complaint but the system freezes and I receive error code 404. I am attempting to send to you via email. Can you please confirm receipt. Thank you.

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Description: Concrete - Stamped & Decorative, Concrete Products, Pressure Washing, Contractor - Decorative & Specialty Concrete, Concrete Contractors, Contractors - General, Home Improvements, Walkway Design, Patio Design, Construction & Remodeling Services, Poured Concrete Foundation and Structure Contractors (NAICS: 238110)

Address: 42 Gulf Rd, Stafford Spgs, Connecticut, United States, 06076

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