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Review: P&H Motors owner [redacted] has made many mistakes on our vehicle buying transaction. They charged us $1700 for the vehicle and $150 for delivery which was never completed and delivered. He also charged us an additional $150 for no reason after we paid in full and made us pay the money to release the keys to the vehicle. [redacted] has not provided us with an explanation of charges and an explanation why he did not deliver the vehicle. [redacted] has not returned any of our calls. We had to arrange for another car transport service to deliver the vehicle which cost us $300. So P&H Motors owes our charitable foundation $300 for repayment of delivery which we were promised and not given.Desired Settlement: Repayment/refund of $300 paid for delivery and unknown charges.



---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Sep 6, 2013 at 3:51 PM

Subject: Response to Complaint #[redacted]

To: [email protected]

Dear **. [redacted],

Attached please find the response to complaint #[redacted]. I'm sending this response for P&H Motors **. [redacted].

Warm regards,

[redacted] Complaint #[redacted].docx

16K View Download

Dear **. [redacted],

This letter is in response to complaint ID#[redacted]. On or about August 8th, 2013 **. [redacted] contacted me about purchasing a 1993 Dodge Caravan for a third party. The purchase price of the vehicle was $1950.00 when **. [redacted] stated it was for a charitable cause I then lowered the price to $1700.00. **. [redacted] who is located in Arizona asked that I deliver the vehicle to [redacted], New York however the final address to which I was to deliver the van was [redacted], New York. **. [redacted] and I agreed on a price of $150.00 to deliver the vehicle to the third party in [redacted], New York. On or about August 21st the vehicle was delivered to the third party who refused the vehicle stating it was not the vehicle **. [redacted] had told her about. The third party stated **. [redacted] had said the vehicle was a newer Dodge Caravan. The third party also did not have her own tag or insurance for the vehicle and had complained that she did not want to pay lot storage until she was able to get the tag and insurance. I then had my driver turn around and bring the vehicle back to P&H Motors. **. [redacted] was then charged a return fee for the vehicle.

On August 22nd I spoke with **. [redacted] about the situation with his third party. He became enraged and said the third party was not able to get insurance or tags this is why she refused the vehicle. Then on August 26th a transportation company called me about picking up the 1993 Dodge Caravan for **. [redacted] never once did **. [redacted] state he was sending a transportation company to pick up the vehicle. I explained to the transportation company that **. [redacted] still owed $150.00 on the vehicle for previous delivery return charges. When the transportation company showed up to pick up the Dodge Caravan the driver paid me the $150.00. Once the Dodge Caravan was delivered **. [redacted] continued to call my office demanding his monies back.

With regards to the complaint that I did not return his calls that is untrue we spoke on several occasions from August 8th through August 23rd via text message as well as verbally over the telephone.

I’m very disappointed in the unprofessionalism of **. [redacted]. Not only did he file this claim he has also slandered my name and business name on the internet rather than waiting for the to help resolve our differences. P&H Motors runs it business morally and ethically we pride ourselves in proper business etiquette.

Please contact me if you need additional information. Thank you for your time in this matter.


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Description: Auto Dealers - New Cars

Address: 405 A Springdale Avenue, Hatboro, Pennsylvania, United States, 19040


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