We are sorry that [redacted] 's experience with P Hardy Technologies has been less than ideal – we do strive to provide all of our clients whether they are individual stores or multi-location operations with the best information technology services available to help enhance and improve their businessWe encourage and expect our clients to take advantage of services available to them and to contact us regarding any issues they may haveClients who do take the time to explore and take advantage of our services do find them to be a very satisfying experienceAt P Hardy Technologies, we treat our clients with the utmost respect and every person on the P Hardy Technologies team is trained to work with our clients to resolve any issues; however, there are protocols and policies which must be followedThese policies are company-wide and all of our employees are required to follow them.In her complaint, [redacted] claims that our company sold her an outdated Dell computerThis is categorically not trueWe do not sell Dell computers, nor do we have any affiliation with DellThe computer system that was sold to [redacted] , however, was brand new, made-to-order, shrink-wrapped and shipped directly from the manufacturerIf you would like detailed information regarding the equipment delivered to [redacted] 's location please let us know and we will be more than happy to provide you additional information.In her complaint, [redacted] also claims that our customer service team was not to be found and that our service contract was aggressivly pushed to herThis statement is also categorically not trueAll P Hardy Technologies prospective clients are given a selection of contract options to choose fromSome opt for a service contract, while others decline a contract [redacted] decided to not only sign up for a service contract, but enroll into our premium support program which gave her full access to our priority support line any time she needed it [redacted] , in fact, also took advantage of her service contractIf you would like details of the priority support communications between P Hardy Technologies and [redacted] and her store then please let me know and we will be more than happy to send them to you[redacted] stated that she was only trained for minutesAgain, her statement is wholly untrue [redacted] and her staff received on-site fully interactive training several times from - 10/*/and more than four (4) hours were spent with her and her staff, which was more than what her contract called forAgain, if you would like detailed information regarding the training sessions then please let me know and we will be more than happy to provide this information to you.In her complant, [redacted] claims that her computer system was installed incorrectlyThis is categorically not trueNot only was her computer system installed and configured correctly, [redacted] fully acknowledged that her computer system was installed in her store and configured properly and she and her staff were properly trainedIf you would like detailed information regarding her confirmation of these facts, please let me know and we will be more than happy to provide this information to you[redacted] stated that Intuit, the makers of the QuickBooks POS software that she elected to purchase, had no idea it was associated with our companyWe are puzzled as to how she drew this conclusion because P Hardy Technologies and Intuit have had a robust professional relationship together for many yearsP Hardy Technologies is certified to install, configure and train users on the QuickBooks POS software and Intuit is completelty aware of the business we do with them.In her complaint, [redacted] stated that I personally did not return her phone calls when she had problems or questions with her softwareI am not aware of the phone calls she is referring to; however, [redacted] was advised on several occasions that if she had any problems or questions with her software that she should call our priority support line as our priority support staff are equippped to handle any questions or issues she hadAgain, as I stated above, [redacted] did in fact contact our priority support lineShe has communicated with our support staff and has received the assistance she requested[redacted] states in her complaint that she was told by P Hardy Technologies that she had no choice but to keep her computer because once a contract is signed, it is signedThis is also categorically not trueA quick review of page one of [redacted] 's contract, executed by her, clearly shows that she was given a specific time period upon which she was able to return her equipmentShe did not return her equipment within that time period and has successfully used the computer system for customer transactionsIt was after a communication with her source of financing a few months later that P Hardy Technologies decided to voluntarily accept returned equipmentIn her complaint, [redacted] stated that she found "malware file corruption on her computer prior to purchase" and the computer had "old or used programs" on itWe do not understand how this is possible because again, the equipment delivered to [redacted] was brand new, made-to-order, shrink-wrapped and delivered to [redacted] directly from the manufacturer.Again, our team works very hard to provide all of our clients with the best information technology services available and also in this case, we spent additional time with [redacted] and her staff to fulfill her needs and do not understand why this complaint was filedIf you have any other questions then please feel free to contact my office.Sincerely, [redacted] ***P Hardy Technologies, Inc
We are sorry that [redacted] 's experience with P Hardy Technologies has been less than ideal – we do strive to provide all of our clients whether they are individual stores or multi-location operations with the best information technology services available to help enhance and improve their businessWe encourage and expect our clients to take advantage of services available to them and to contact us regarding any issues they may haveClients who do take the time to explore and take advantage of our services do find them to be a very satisfying experienceAt P Hardy Technologies, we treat our clients with the utmost respect and every person on the P Hardy Technologies team is trained to work with our clients to resolve any issues; however, there are protocols and policies which must be followedThese policies are company-wide and all of our employees are required to follow them.In her complaint, [redacted] claims that our company sold her an outdated Dell computerThis is categorically not trueWe do not sell Dell computers, nor do we have any affiliation with DellThe computer system that was sold to [redacted] , however, was brand new, made-to-order, shrink-wrapped and shipped directly from the manufacturerIf you would like detailed information regarding the equipment delivered to [redacted] 's location please let us know and we will be more than happy to provide you additional information.In her complaint, [redacted] also claims that our customer service team was not to be found and that our service contract was aggressivly pushed to herThis statement is also categorically not trueAll P Hardy Technologies prospective clients are given a selection of contract options to choose fromSome opt for a service contract, while others decline a contract [redacted] decided to not only sign up for a service contract, but enroll into our premium support program which gave her full access to our priority support line any time she needed it [redacted] , in fact, also took advantage of her service contractIf you would like details of the priority support communications between P Hardy Technologies and [redacted] and her store then please let me know and we will be more than happy to send them to you[redacted] stated that she was only trained for minutesAgain, her statement is wholly untrue [redacted] and her staff received on-site fully interactive training several times from - 10/*/and more than four (4) hours were spent with her and her staff, which was more than what her contract called forAgain, if you would like detailed information regarding the training sessions then please let me know and we will be more than happy to provide this information to you.In her complant, [redacted] claims that her computer system was installed incorrectlyThis is categorically not trueNot only was her computer system installed and configured correctly, [redacted] fully acknowledged that her computer system was installed in her store and configured properly and she and her staff were properly trainedIf you would like detailed information regarding her confirmation of these facts, please let me know and we will be more than happy to provide this information to you[redacted] stated that Intuit, the makers of the QuickBooks POS software that she elected to purchase, had no idea it was associated with our companyWe are puzzled as to how she drew this conclusion because P Hardy Technologies and Intuit have had a robust professional relationship together for many yearsP Hardy Technologies is certified to install, configure and train users on the QuickBooks POS software and Intuit is completelty aware of the business we do with them.In her complaint, [redacted] stated that I personally did not return her phone calls when she had problems or questions with her softwareI am not aware of the phone calls she is referring to; however, [redacted] was advised on several occasions that if she had any problems or questions with her software that she should call our priority support line as our priority support staff are equippped to handle any questions or issues she hadAgain, as I stated above, [redacted] did in fact contact our priority support lineShe has communicated with our support staff and has received the assistance she requested[redacted] states in her complaint that she was told by P Hardy Technologies that she had no choice but to keep her computer because once a contract is signed, it is signedThis is also categorically not trueA quick review of page one of [redacted] 's contract, executed by her, clearly shows that she was given a specific time period upon which she was able to return her equipmentShe did not return her equipment within that time period and has successfully used the computer system for customer transactionsIt was after a communication with her source of financing a few months later that P Hardy Technologies decided to voluntarily accept returned equipmentIn her complaint, [redacted] stated that she found "malware file corruption on her computer prior to purchase" and the computer had "old or used programs" on itWe do not understand how this is possible because again, the equipment delivered to [redacted] was brand new, made-to-order, shrink-wrapped and delivered to [redacted] directly from the manufacturer.Again, our team works very hard to provide all of our clients with the best information technology services available and also in this case, we spent additional time with [redacted] and her staff to fulfill her needs and do not understand why this complaint was filedIf you have any other questions then please feel free to contact my office.Sincerely, [redacted] ***P Hardy Technologies, Inc