Pharm@zeem

We are in receipt of your correspondence dated August 22, and also the second letter dated August 29, from [redacted] regarding the above referenced accounts with Reston Hospital CenterIn that correspondence, [redacted] expresses her concern for the current balances on the accounts We apologize for the delay in our responseWe appreciate the opportunity to review and respond to [redacted] 's concerns,In her complaint, [redacted] advises that she paid a settlement in March to the collection agency, [redacted] for each accountShe has received notice from [redacted] that the payments were reversed and now she owes $537.00, [redacted] wants to know why the payments were reversed and why we waited months to advise her of this, She wants the accounts removed from her credit report,Our records indicate on account that [redacted] received Emergency services on September 13, The total charges were $1,We submitted the charges to her insurance company ***They processed the claim and left the patient responsible for $372,The account was placed with the collection agency, [redacted] , on February 19, due to no payment [redacted] was offered a settlement for the account resolution in the amount of $paid with her [redacted] on March 7, The collection agency adjusted $off the account creating a zero balance.Our records also reflect a second Energency visit om September 15, account [redacted] The total charges were 3,861, [redacted] processed this claim and left the patient responsible for $This account was placed with the collection agency [redacted] , on February 21, due to no payment from the patient, [redacted] was offered a settlement from [redacted] in the amount of $She paid this amount with two payinents on [redacted] $on March 7, and then $on March 29, The collection agency adjusted the account $creating a zero balance on the account.In review of the accounts, out records reflect we received two letters from [redacted] advising of disputes for the payments made on both accountsThe reason provided was "fraudulent transaction, no cardholder authorization”The payments were reversed on July 18, [redacted] 's [redacted] has been refundedShould she have any further questions regarding the chargeback on her accounts, she may contact her [redacted] for further information.As a result of the chargebacks, the two accounts now have balances dueAccount has a balance of $and account [redacted] has a balance due of $As a courtesy, we have allowed the settlement to remain in place [redacted] will need to repay her balances within days of this letterUnfortunately, we are unable to remove these accounts from her credit report as requestedOnce the accounts are paid in full, they will reflect as satisfied on her credit report.Again, we apologize for the difficulty and inconvenience [redacted] may have experiencedPlease do not hesitate to contact our offices at the number listed below should there be any further questions or concerns.Sincerely,Marilyn R [redacted] Customer Service Specialist Reston Hospital Center ( [redacted]

Dear *** ***,We are writing to inform you that we received a letter from the Revdex.com with your complaint outlining the issues you are havingThe administration and staff of Reston Hospital Center appreciate that patients and families take the time to let us know if they have
experienced any difficulties while receiving services from the hospitalWe sincerely apologize that our Business Office in Richmond was unresponsive to your request.I was unable to track where your letter went, but was able to make some calls and obtain what you neededYou will find enclosed A/P ledger statements showing your co-payments for your hospital visits on:July 25, July 30, Oct26, June 11, 2013Again I sincerely apologize for the delay in receiving this informationIf you have any further questions or need further assistance please do not hesitate in contacting me at ###-###-####.Sincerely,Charlene P*** RN CPHRM Director Risk and Patient Safety Reston Hospital Center

We are in receipt of your correspondence dated August 30, and also the second letter dated September 10, from *** ***, mother of *** ***, regarding the above referenced account with Reston Hospital CenterIn that correspondence, ** *** expresses her concern for the
current balance on the accountWe Apologize for the delay in our responseWe appreciate the opportunity to review and respond to *** ***'s concerns.In her complaint, *** *** advises that she paid $on the baby's account in April and she is being billed an additional amount of $She has contacted her insurance company, ***, and was advised she had zero responsibility towards the hospitalShe is requesting a refund of her payment in the amount of $285.00.Out records indicate this account *** is the nursery bill for the baby born March 19, and discharged on March 22, The total charges for this account were $4,We submitted this claim to the insurance company *** on April 1, They were unable to process this claim with the mother's insurance informationOn July 11, 2016, we received a call from *** and the patient's father advising of the correct insurance information and the baby's nameWe were able to bill *** once our records were updated*** processed the claim on 7/29/and paid $4,098.00, a contractual adjustment of $2,was applied to the account and there were non-covered charges in the amount of $The patient's parents were billed for this amount less the payment of $made on April 10, In review of this account, we find that *** reprocessed this claim on September 13, 2016, under the baby's name, *** ***They have sent in a duplicate payment for this accountCurrently, we are in the process of refunding the insurance company for that duplicate paymentAdditionally, we were able to determine the non-covered charges were not patient liabilityThe account has been updated and the balance on the account is being adjustedWe have requested a refund of *** ***'s *** *** credit card today in the amount of $Please allow time for the refund to be posted back to the credit cardWe can understand your concerns regarding this account, please be assured Reston Hospital Center is committed to providing excellent service in every aspect of patient care including the billing servicesWe appreciate the time you have taken to reach out to our officeWe apologize for any inconvenience *** *** may have experienced.Again, we apologize for the difficulty and inconvenience *** *** may have experiencedPlease do not hesitate to contact our offices at the Dumber listed below should there be any further questions or concerns,Sincerely,Marilyn R***Customer Service Specialist Reston Hospital Center ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the requested information,
Regards,
[redacted]

We are in receipt of your correspondence dated August 22, 2016 and also the second letter dated August 29, 2016 from [redacted] regarding the above referenced accounts with Reston Hospital Center. In that correspondence, [redacted] expresses her concern for the current balances on the accounts....

We apologize for the delay in our response. We appreciate the opportunity to review and respond to [redacted]'s concerns,In her complaint, [redacted] advises that she paid a settlement in March 2016 to the collection agency, [redacted] for each account. She has received notice from [redacted] that the payments were reversed and now she owes $537.00, [redacted] wants to know why the payments were reversed and why we waited months to advise her of this, She wants the accounts removed from her credit report,Our records indicate on account 854.15017256 that [redacted] received Emergency services on September 13, 2015. The total charges were $1,242.75. We submitted the charges to her insurance company [redacted]. They processed the claim and left the patient responsible for $372,83. The account was placed with the collection agency, [redacted], on February 19, 2016 due to no payment. [redacted] was offered a settlement for the account resolution in the amount of $223.70 paid with her [redacted] on March 7, 2016. The collection agency adjusted $149.13 off the account creating a zero balance.Our records also reflect a second Energency visit om September 15, 2016 account [redacted]. The total charges were 3,861,75. [redacted] processed this claim and left the patient responsible for $896.55. This account was placed with the collection agency [redacted], on February 21, 2016 due to no payment from the patient, [redacted] was offered a settlement from [redacted] in the amount of $537.93. She paid this amount with two payinents on [redacted] $156.30 on March 7, 2016 and then $381.63 on March 29, 2016. The collection agency adjusted the account $358.62 creating a zero balance on the account.In review of the accounts, out records reflect we received two letters from [redacted] advising of disputes for the payments made on both accounts. The reason provided was "fraudulent transaction, no cardholder authorization”. The payments were reversed on July 18, 2016. [redacted]'s [redacted] has been refunded. Should she have any further questions regarding the chargeback on her accounts, she may contact her [redacted] for further information.As a result of the chargebacks, the two accounts now have balances due. Account 854.1501.7256 has a balance of $223.70 and account [redacted] has a balance due of $537.93. As a courtesy, we have allowed the settlement to remain in place. [redacted] will need to repay her balances within 30 days of this letter. Unfortunately, we are unable to remove these accounts from her credit report as requested. Once the accounts are paid in full, they will reflect as satisfied on her credit report.Again, we apologize for the difficulty and inconvenience [redacted] may have experienced. Please do not hesitate to contact our offices at the number listed below should there be any further questions or concerns.Sincerely,Marilyn R[redacted]Customer Service Specialist Reston Hospital Center ([redacted]