Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr*** confirmed applications on 5/19/He went through a verbal confirmation process not only with our route manager, but also with our auditorThere was no call ahead requested at the time of confirmation, therefore the account was not processed as such, ( this was verified by our
corporate office).We started applications for Mr*** on 05/13/and from then he received four more applications, in which at no time did he call us stating we needed to call him prior to his applications, until 10/30/2015, which is when Mr*** informed us that he no longer lived on *** *** ***In efforts to resolve this matter we are willing to reduce the amount due to $Account was cancelled on 10/30/so no further applications will be doneAccount cancellation number is 149022.
Sincerely,
Missy P***
Office Manager
In response to complaint ID# [redacted]:
"margin: 11.85pt 1.25in 0pt 0.6in; line-height: 13.5pt; vertical-align: baseline" class="MsoNormal">We notify all of our customers that our services continue from
year to year on the most vital information they receive from usPlease see
below
·
Upon confirming service in 2011, we sent a
program letter (1st class mail), which out-lined his services and stated our
services continue from year to year(We do not have "signed
contracts", nor did he have to sign a contract in 2011, or 2013)
·
He has also received several billing invoices which also stated
our services continue from year to year(see enclosed)
§ In
January 2014, we sent a program reminder letter (1'‘ class mail) which
out-lined his services and stated that all services continue from year to year
We did not receive any return service on the letter that was mailed.(see
enclosed)
We did not receive any notice of cancellation
until April 7th
In effort to resolve this matter we are
willing to credit 50% leaving a balance due of $If payment is not made
it may be pursued for the full amount of $
Sincerely,
[redacted] Office Manager
This customer had been on our service since
April 7,...
2005.
[redacted]'s sends a program letter (a courtesy reminder) every January
to all customers which clearly states the following:
·
Lists ALL the services scheduled for the
upcoming season.
·
Service will start soon (weather
permitting).
·
Contact our office immediately if you wish to
modify your program.
·
We offer 2 payment options: Remit payment following each
application or save 5% by paying the total listed.
·
All services continue from year to year unless otherwise notified.
(This is also stated on every invoice that is left after each service Is
performed.
[redacted]'s performed 1 application on 03/14/14
& the other on 04/15/14.
Our office did not receive any form of cancellation until 04/17/14,
which was made by the new homeowner.
Sincerely,
[redacted]
Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I agreed to 6 applications so long as I was notified before the applications. Kapps did not honor this oral agreement. Instead it later proceeded with applications without prior authorization. Kapp's claim that there was no call ahead requested is simply false. I did receive at least 1 call ahead prior to application, and was disappointed when the calls stopped after a few applications. It's also curious that Kapps claims that there was no call ahead requested and processed, but on the recent phone discussion I was informed that Kapps does this for no one. According to Kapps, it would have no reason to record or process such requests since it would never honor them. Kapps claims are self-serving, and of course everyone up and down the line is going band together to attempt to project a united front. I stand by my statement. My request for prior notification was not honored. Whether my request was delivered as it was supposed to have been is not my concern as it was Kapps caller representative who was responsible for passing along the information. Because of this failure, Kapps sprayed someone else's lawn, twice, and wants me to pay for both applications. If I did not call and cancel, they would continue to do applications next year without prior authorization. I have already paid for one application that I did not authorize. I do not want to pay for another.
Regards,
[redacted]
mso-fareast-font-family: Arial; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt'>In response to complaint ID# [redacted]:
On February 891'2014 this account was scheduled for 7 lawn applications
· A payment was made on this account July 21, 2014. There is no notation of this customer cancelling services.
· On July 24, 2014 & August 29, 2014 we serviced this property and again we received no notice of cancellation
· Any time a customer cancels their service we offer a confirmation # for their records.
· September 30, 2014 we received a statement back in the mail notifying us of a change of address. We forwarded the mail to that change of address and made note of it in the account.
· The 1st notice our office received of cancellation was on October 7, 2014 during a phone conversation. The customer expressed that she had cancelled service in July. I had explained to her that we had no record of that cancellation.
· In order to settle the account I offered to credit )4 of the balance. The customer was not in agreement with that offer. I then referred her to our home office. She contacted our home office and they reached the agreement to settle for% of the balance, in which the customer promptly paid.
· In January 2014, we sent a program reminder letter (1st class mail) which out-lined his services and stated that all services continue from year to year. We did not receive any return service on the letter that was malied.(see enclosed)
We did not receive any notice of cancellation until October 7th 2014
in effort to resolve this matter we settled for Y2 of the balance due resulting in a payment of $43.22.
Sincerely,
Missy [redacted] Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr*** confirmed applications on 5/19/He went through a verbal confirmation process not only with our route manager, but also with our auditorThere was no call ahead requested at the time of confirmation, therefore the account was not processed as such, ( this was verified by our
corporate office).We started applications for Mr*** on 05/13/and from then he received four more applications, in which at no time did he call us stating we needed to call him prior to his applications, until 10/30/2015, which is when Mr*** informed us that he no longer lived on *** *** ***In efforts to resolve this matter we are willing to reduce the amount due to $Account was cancelled on 10/30/so no further applications will be doneAccount cancellation number is 149022.
Sincerely,
Missy P***
Office Manager
In response to complaint ID# [redacted]:
"margin: 11.85pt 1.25in 0pt 0.6in; line-height: 13.5pt; vertical-align: baseline" class="MsoNormal">We notify all of our customers that our services continue from
year to year on the most vital information they receive from usPlease see
below
·
Upon confirming service in 2011, we sent a
program letter (1st class mail), which out-lined his services and stated our
services continue from year to year(We do not have "signed
contracts", nor did he have to sign a contract in 2011, or 2013)
·
He has also received several billing invoices which also stated
our services continue from year to year(see enclosed)
§ In
January 2014, we sent a program reminder letter (1'‘ class mail) which
out-lined his services and stated that all services continue from year to year
We did not receive any return service on the letter that was mailed.(see
enclosed)
We did not receive any notice of cancellation
until April 7th
In effort to resolve this matter we are
willing to credit 50% leaving a balance due of $If payment is not made
it may be pursued for the full amount of $
Sincerely,
[redacted] Office Manager
This customer had been on our service since
April 7,...
2005.
[redacted]'s sends a program letter (a courtesy reminder) every January
to all customers which clearly states the following:
·
Lists ALL the services scheduled for the
upcoming season.
·
Service will start soon (weather
permitting).
·
Contact our office immediately if you wish to
modify your program.
·
We offer 2 payment options: Remit payment following each
application or save 5% by paying the total listed.
·
All services continue from year to year unless otherwise notified.
(This is also stated on every invoice that is left after each service Is
performed.
[redacted]'s performed 1 application on 03/14/14
& the other on 04/15/14.
Our office did not receive any form of cancellation until 04/17/14,
which was made by the new homeowner.
Sincerely,
[redacted]
Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I agreed to 6 applications so long as I was notified before the applications. Kapps did not honor this oral agreement. Instead it later proceeded with applications without prior authorization. Kapp's claim that there was no call ahead requested is simply false. I did receive at least 1 call ahead prior to application, and was disappointed when the calls stopped after a few applications. It's also curious that Kapps claims that there was no call ahead requested and processed, but on the recent phone discussion I was informed that Kapps does this for no one. According to Kapps, it would have no reason to record or process such requests since it would never honor them. Kapps claims are self-serving, and of course everyone up and down the line is going band together to attempt to project a united front. I stand by my statement. My request for prior notification was not honored. Whether my request was delivered as it was supposed to have been is not my concern as it was Kapps caller representative who was responsible for passing along the information. Because of this failure, Kapps sprayed someone else's lawn, twice, and wants me to pay for both applications. If I did not call and cancel, they would continue to do applications next year without prior authorization. I have already paid for one application that I did not authorize. I do not want to pay for another.
Regards,
[redacted]
mso-fareast-font-family: Arial; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt'>In response to complaint ID# [redacted]:
On February 891'2014 this account was scheduled for 7 lawn applications
· A payment was made on this account July 21, 2014. There is no notation of this customer cancelling services.
· On July 24, 2014 & August 29, 2014 we serviced this property and again we received no notice of cancellation
· Any time a customer cancels their service we offer a confirmation # for their records.
· September 30, 2014 we received a statement back in the mail notifying us of a change of address. We forwarded the mail to that change of address and made note of it in the account.
· The 1st notice our office received of cancellation was on October 7, 2014 during a phone conversation. The customer expressed that she had cancelled service in July. I had explained to her that we had no record of that cancellation.
· In order to settle the account I offered to credit )4 of the balance. The customer was not in agreement with that offer. I then referred her to our home office. She contacted our home office and they reached the agreement to settle for% of the balance, in which the customer promptly paid.
· In January 2014, we sent a program reminder letter (1st class mail) which out-lined his services and stated that all services continue from year to year. We did not receive any return service on the letter that was malied.(see enclosed)
We did not receive any notice of cancellation until October 7th 2014
in effort to resolve this matter we settled for Y2 of the balance due resulting in a payment of $43.22.
Sincerely,
Missy [redacted] Office Manager