Pharr Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI agreed to applications so long as I was notified before the applications Kapps did not honor this oral agreement Instead it later proceeded with applications without prior authorization Kapp's claim that there was no call ahead requested is simply false I did receive at least call ahead prior to application, and was disappointed when the calls stopped after a few applications It's also curious that Kapps claims that there was no call ahead requested and processed, but on the recent phone discussion I was informed that Kapps does this for no one According to Kapps, it would have no reason to record or process such requests since it would never honor them Kapps claims are self-serving, and of course everyone up and down the line is going band together to attempt to project a united front I stand by my statement My request for prior notification was not honored Whether my request was delivered as it was supposed to have been is not my concern as it was Kapps caller representative who was responsible for passing along the information Because of this failure, Kapps sprayed someone else's lawn, twice, and wants me to pay for both applications If I did not call and cancel, they would continue to do applications next year without prior authorization I have already paid for one application that I did not authorize I do not want to pay for another Regards, [redacted] ***

In response to complaint ID# [redacted] : We notify all of our customers that our services continue from year to year on the most vital information they receive from usPlease see below · Upon confirming service in 2011, we sent a program letter (1st class mail), which out-lined his services and stated our services continue from year to year(We do not have "signed contracts", nor did he have to sign a contract in 2011, or 2013) · He has also received several billing invoices which also stated our services continue from year to year(see enclosed) § In January 2014, we sent a program reminder letter (1'‘ class mail) which out-lined his services and stated that all services continue from year to year We did not receive any return service on the letter that was mailed.(see enclosed) We did not receive any notice of cancellation until April 7th In effort to resolve this matter we are willing to credit 50% leaving a balance due of $If payment is not made it may be pursued for the full amount of $ Sincerely, [redacted] Office Manager