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Phase 1 Electronics

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Phase 1 Electronics Reviews (2)

I would've hoped for a more time efficient and good faith effort to cancel and/or express their financial needs. I am very sorry Mr. [redacted] doesn't allow his wife to sign for their household and we were not aware of this permit of his. I'm also very sorry he expects every company to offer free...

equipment. We do not intend to mimic national security franchises by claiming to offer free equipment or services with hidden verbage. We have always utilized contracts for 40 years so there is no possible way that Mr. [redacted] was not in an agreement with our organization during his prior business services.We were aware that Mr. [redacted] did not want to spend the money for the upgrade necessary for national support, however I was never notified of his desire to cancel his services prior to this bold effort to diminish our integrity. Once he calls the office to review his contract terms and if he and his wife (if permitted) are eligible to cancel we would be happy to accommodate this customer. Additionally, if there is a contract still in effect we will have to follow the law and the security company standards by enforcing legal documentation similar to every business in the United States.

What the company is saying is completely untrue on so many levels. Phase 1 was bought out just a few years ago and our agreement was with the original owner Howard, who I can't remember his last name. We were at 6168 W Oraibi Dr. in Glendale and never had a contract. I paid for equipment and set up out of pocket to avoid a contract. I refuse to sign contracts with alarm companies because of practices just like this one. 
I challenge them to produce any contract that I have ever signed. 
Secondly, there has been no attempt to slander anyone, I am practicing my right to complain about bad service and letting people know that other alarm companies are choosing their customers over a few dollars. Most companies are not so short sighted that they walk over dollars to pick up dimes. I never agreed to over priced equipment upgrades. 
Not every customer is happy but that does not mean you have the right to ignore them. I have been calling in to talk to someone for over a month and the one time I spoke with someone she hung up on me. I have left several messages and have not had 1 single call returned. In fact I had to have my wife call in because they would not take my call she had to get the cancelation address and the bill for the upgraded equipment which I find to be bogus. 
This could have all been avoided if I was treated with dignity and respect and actually had my calls returned from management. If the money is more important than their reputation I will continue my campaign across the internet to let everyone know about these bogus equipment upgrade practices. How my new alarm company upgrades for free and what lousy service Phase 1 provides. 
If this is how the company wants to approach things, that is their prerogative.

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Description: Electricians – Residential, Home Automation, Home Theater, Intercoms Systems & Services, Sound Systems & Equipment, Burglar Alarm Systems - Dealers, Monitoring & Service, Electronic Equipment & Suppliers - Service & Repair, Security Control Equipment & System Monitors, Security Systems Consultants, Computers - Network Security, Automation Systems & Equipment, Data Communications Equipment & Systems, Lighting Systems & Equipment, Contractor - Low Voltage Systems, Home Electronics, Consultants - Security, Security Cameras

Address: 7122 E Becker Ln, Scottsdale, Arizona, United States, 85254-6175

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