Phase9 Motorsports Inc

Spoke to Franz about a car I was buying, He claimed the car was in perfect working condition, everything working, nothing needed to be fixed and nothing to worry aboutSent me videos and pictures even! He took it to a shop of my choice for inspectionBut, hid the inspection paper until after I paid in full and shipped the carWhen the car came, it was hellAC didnt work, hazard lights, turn signals, headlights didnt workRadio didnt workPower steering is leaking, ball joint was broken meaning cant even drive the car, he altered the suspension after I bought the carWhere was my permission? Picture showed perfect tail lights but when the car came the paint was off the tail lightsCenter console trim was broken when the pictures and videos showed it was one solid piece meaning he messed with that tooEDFC controller doesnt workCigarette lighter did not existBlend door Actuator was broken as wellNo proof of mileage although claimed to provideSo in total, got a junk car and as another buyer from him that had even worse problems, Franz didnt give one thing about fixing his mistakesNow I have to spend thousands of dollars to get this car in working condition, as well as over paying

Recently bought a vehicle through phase motorsportsReally positive experience and will return for future purchasesOwners are very helpful and just genuine peopleOverall a very awesome experienceThank you phasemotorsports

Dear Revdex.com, I received the complaint filed against my company Phase9MotorSports, Incby our buyer *** ***. As you are aware, there is always two sides to any given problem and I want to refute the one-sided facts presented by *** ***. Over the course of several months, I have been working with *** to procure a low mileage, overall great condition vehicle from Japan and import it into the states. One of my businesses is to travel to Japan where I work with my office staff in Kobe, Japan to search for vehicles (more specifically *** *** ***s) that are hard to find through the Japanese auction system. I purchase these vehicles and present them for legal federal importation into the United States for sale. Below are the facts that refute ***’s claim of my company’s wrongdoing: On December 12, 2015, *** contacted me via email and inquired if I had any vehicles available for sale. On December 22, 2015, I replied to *** and informed him of the available vehicles for I have procured and ready for importation and sale in the United States. He chose to purchase vehicle ending in Vehicle Identification Number: ***On February 21, 2016, nearly after several months of back-and-forth email communication, *** replied stating that “attempting to get at a number got me into a heated argument so in order to stay married I’m going to have to wait! Sorry, didn’t want to waist your time but when I get this resolved I will continue my search. Thank you for all your assistance.” On or about March 5, 2016, I listed my vehicles up for sale on our official *** page and ***. The vehicle he was initially interested in at that time ended up being the same vehicle he purchased from me via my *** advertisement with Vehicle Identification Number: ***. On March 8, 2016, *** sent me a ‘Best Offer’ for $25,regarding the *** add and I accepted it. Upon further communication, and according to the sales contract, I indicated to *** that all vehicles we sell are sold and no warranty is offered since these are used vehicles. The vehicle was never registered in CA due to our CARB requirements. The vehicle was sold out-of-state and *** was notified of the process on how to register the vehicle given the federal DOT HS7, EPA 3520-1, CBP documents. On March 10, 2016, two days after *** purchased this vehicle from ***, he advised me that he cannot pay for it until he gets financing. I was a bit concerned since he purchased the vehicle already through ***, however has not sorted out his financial situation on how he intends on paying for the vehicle. I suggested to him that he apply through ** *** *** for classic vehicle financing, but was still concerned that he would not be approved and I would have to relist my vehicle on ***, which will cost me more time and money including an explanation as to why the vehicle is being relisted to those previous watchersOn March 10, 2016, I spoke with *** via phone call and offered to transport his vehicle using our own contracted shippers who are always licensed, bonded and insured. Several quotes were obtained for him; however, he chose to use his own carrier. On March 21, 2016, nearly thirteen days after *** purchased the vehicle from me using the ‘Best Offer’ feature from my *** advertisement. *** did not send the full money through ***, but instead sent the money through a domestic wire transfer into my business account. This type of transaction was not allowed by *** which also caused me problems to my account that I still have not been able to resolve with *** as you can see from the print-out. I was told by *** to open an unpaid item strike against the buyer since he did not follow the rules of the *** terms of condition, however by the time I went to try and do so, ***’s cut-off time limit to file such a claim had already lapsed and there was nothing *** was able to do to protect my accountOn March 22, 2016, nearly fourteen days after the purchase, a very frustrated *** was finally able to arrange for the vehicle transportation by way of his own carrier to his place of residence in ***. I advised him that he should not purchase cheap transportation since most of the time, there are damages sustained to vehicles. Regardless of this warning, he chose to use his own carrier. The driver he chose to transport his vehicle arrived very late in the evening, grinded his gears when pulling the vehicle out and was smoking a cigarette. On March 29, 2016, *** emailed me stating that he had received the vehicle and inquires if I had already mailed out his vehicle documents separately, to which I replied yesOn March 31, 2016, Nearly seven days after *** received his vehicle, he writes an email indicating how disappointed he was regarding the received vehicle. He further states that the floor mats and intake system have been replaced. The floor mats never were a subject of this transaction since it was never listed for sale. The floor mats that existed on all six of my vehicle importations, and including this vehicle was stolen at the Long Beach Pier F and as such I used my own personal NISMO floor mats (which are much costlier) into the photo-shoot as placeholders until the genuine *** branded floor mats arrived. The purpose for this was to avoid an incomplete listing since most of my buyers like complete purchases. I can see that I made a mistake in doing so, and regardless if the *** advertisement did not list those carpets as a part of the sale, I can see now how the buyer could have construed them as a part of the transaction. Such is a mistake that I have taken to safeguard against all future transactionsOn his complaint about the stock air intake system being removed is partially correct. I wanted to enhance ***’s purchased vehicle since he had told me he is going to tune this car slightly with some new suspension, etc. I presumed he would appreciate an upgraded air intake system. I replaced his stock intake system with brand name (***) intake system that costs nearly seven hundred dollars which will definitely give him that extra horsepower needed for his tune. I wanted it to be a surprise to him, but in retrospect, he did not like the upgrade. On April 1, 2016, I left to Japan for business and was very busy with work on my primary work that I did not get a chance to check my secondary business emailOn April 8, 2016, *** sent me an email asking me why I have not replied to his previous email. He then goes onto stating that “the car is really nice” and he is overall happy with it. On April 16, 2016, I replied to *** from Japan and addressed his various areas of concern. I also addressed to him why I was unable to respond to him, and inquired as to why he would post a negative feedback on my *** profile when the transaction was never conducted via *** in the first place. I further addressed the facts of the matter and informed him that we take video and pictures of the vehicle prior to it leaving our hands and that Phase9MotorSports, Inccannot be responsible for the damages he sustained through the use of his own carrier. In addition, to ease his mind, I offered to send to him a fairly expensive *** race steering wheel. Finally, I asked him to call me the following Monday since I will return stateside. *** never called me on Monday to resolve this issue, but instead, leaves me a threatening vulgar voice message (which I saved) on my mobile phoneOn April 17, 2016, *** replied to my email indicating his course of action he will take if his one-sided problems are not resolved. He stated he will report me to: Revdex.com, DMV of ***, and the Attorney General of *** (*** ***’s) office. He further vents his frustration and rants on about how he waited to file these complaints until he received the vehicle’s Export Certification (Japanese Title). I did not reply to his emails, but instead tried to communicate to the carrier to inquire as to what had happened. I did not receive any call-backs from the carrier or their dispatch. On April 19, 2016, I received a phone call from a *** *** with a phone number on file *** *** indicating that the vehicle had sustained some interior damage and that they needed me to review the damage. I was informed to call back so they can email to me a document to review the damages sustained during transport. I presumed these damages were filed by *** and perhaps his carrier was inquiring on his behalf if the damages reported to their insurance was in fact present prior to their transporter’s pickup. Upon my unsuccessful attempts at trying to reach ***, I further presumed the case with *** to be resolved since this phone call indicated to me that *** had filed a case with his carrier’s insurance company to possibly recoup the costs associated with damagesOn May 19, 2016, I requested from ***’s carrier to submit to me a copy of the deliver document. As you can see from the addendum labeled: ‘Deliver_Doc.jpg’, it shows that the vehicle was picked up from me without any damage and as it states that it was delivered without any damages and signed for by *** ***. If there were any damages sustained during this transport, then he should have reported it to the driver at that moment and/or me, but instead sends me only an email asking me for the vehicle documents as indicated in his email communication to me on March 29, 2016. Above is the true and accurate account of the facts that is in my evidence. What transpired between *** and his carrier is not addressed to me. Furthermore, this purchase, aside from it being purchased on an basis with all necessary protocols followed to hand delivery of purchased vehicle over to ***’s carrier’s transporter, this is outside of Phase9MotorSports, Inc.’s purview. Buyers who buy from me do so with confidence and according to the many video reviews my business and I have received from previous buyers over the course of nearly two years, *** has been that one-off buyer who has experienced such an unfortunate difficulty. It is my professional opinion that this has happened due to him choosing his own carrier and not taking action at the time of COD delivery to protect himself by properly reporting to me and/or his carriers dispatch / insurance of the damages he sustained. Had this been Phase9MotorSports, Inc.’s contracted, licensed, bonded and insured transporter, we may have been able to help *** granted that he reported such damages before taking acceptance of the delivery. We always require the receiver to properly inspect the COD because things simply can go wrong especially if that method of shipment is far below market rate as was the case with ***’s chosen carrier.That said, it is only partial that *** writes in his favor of addressing the facts surrounding this matter. Per the facts stated within this letter supported by the addendums herein this package, ***’s complain should be treated as beyond purview and outside of the business practices since he purchased said vehicle on an ‘AS-IS’ basis and utilized his own carrier. There is only so much we can do as a business since *** chose to use his own carrier. Our insurances will not carry over to help protect the damages he sustained by his carrier. ***’s case was a one-off instance and there are no other complaints we have from any of our past and/or current buyers. We are confident in what we provide to our customers and this can be seen from the many happy video testimonials found on official *** channel.Should you have any further questions and/or concerns, please do not hesitate in contacting me directly at: *** ***.Sincerely, *** ***

Dear Revdex.com, I received the complaint filed against my company Phase9MotorSports, Incby our buyer *** ***. As you are aware, there is always two sides to any given problem and I want to refute the one-sided facts presented by *** ***. Over the course of
several months, I have been working with *** to procure a low mileage, overall great condition vehicle from Japan and import it into the states. One of my businesses is to travel to Japan where I work with my office staff in Kobe, Japan to search for vehicles (more specifically *** *** ***s) that are hard to find through the Japanese auction system. I purchase these vehicles and present them for legal federal importation into the United States for sale. Below are the facts that refute ***’s claim of my company’s wrongdoing: On December 12, 2015, *** contacted me via email and inquired if I had any vehicles available for sale. On December 22, 2015, I replied to *** and informed him of the available vehicles for I have procured and ready for importation and sale in the United States. He chose to purchase vehicle ending in Vehicle Identification Number: ***.On February 21, 2016, nearly after several months of back-and-forth email communication, *** replied stating that “attempting to get at a number got me into a heated argument so in order to stay married I’m going to have to wait! Sorry, didn’t want to waist your time but when I get this resolved I will continue my search. Thank you for all your assistance.” On or about March 5, 2016, I listed my vehicles up for sale on our official *** page and ***. The vehicle he was initially interested in at that time ended up being the same vehicle he purchased from me via my *** advertisement with Vehicle Identification Number: ***. On March 8, 2016, *** sent me a ‘Best Offer’ for $25,regarding the *** add and I accepted it. Upon further communication, and according to the sales contract, I indicated to *** that all vehicles we sell are sold and no warranty is offered since these are used vehicles. The vehicle was never registered in CA due to our CARB requirements. The vehicle was sold out-of-state and *** was notified of the process on how to register the vehicle given the federal DOT HS7, EPA 3520-1, CBP documents. On March 10, 2016, two days after *** purchased this vehicle from ***, he advised me that he cannot pay for it until he gets financing. I was a bit concerned since he purchased the vehicle already through ***, however has not sorted out his financial situation on how he intends on paying for the vehicle. I suggested to him that he apply through ** *** *** for classic vehicle financing, but was still concerned that he would not be approved and I would have to relist my vehicle on ***, which will cost me more time and money including an explanation as to why the vehicle is being relisted to those previous watchers.On March 10, 2016, I spoke with *** via phone call and offered to transport his vehicle using our own contracted shippers who are always licensed, bonded and insured. Several quotes were obtained for him; however, he chose to use his own carrier. On March 21, 2016, nearly thirteen days after *** purchased the vehicle from me using the ‘Best Offer’ feature from my *** advertisement. *** did not send the full money through ***, but instead sent the money through a domestic wire transfer into my business account. This type of transaction was not allowed by *** which also caused me problems to my account that I still have not been able to resolve with *** as you can see from the print-out. I was told by *** to open an unpaid item strike against the buyer since he did not follow the rules of the *** terms of condition, however by the time I went to try and do so, ***’s cut-off time limit to file such a claim had already lapsed and there was nothing *** was able to do to protect my account.On March 22, 2016, nearly fourteen days after the purchase, a very frustrated *** was finally able to arrange for the vehicle transportation by way of his own carrier to his place of residence in ***. I advised him that he should not purchase cheap transportation since most of the time, there are damages sustained to vehicles. Regardless of this warning, he chose to use his own carrier. The driver he chose to transport his vehicle arrived very late in the evening, grinded his gears when pulling the vehicle out and was smoking a cigarette. On March 29, 2016, *** emailed me stating that he had received the vehicle and inquires if I had already mailed out his vehicle documents separately, to which I replied yes.On March 31, 2016, Nearly seven days after *** received his vehicle, he writes an email indicating how disappointed he was regarding the received vehicle. He further states that the floor mats and intake system have been replaced. The floor mats never were a subject of this transaction since it was never listed for sale. The floor mats that existed on all six of my vehicle importations, and including this vehicle was stolen at the Long Beach Pier F and as such I used my own personal NISMO floor mats (which are much costlier) into the photo-shoot as placeholders until the genuine *** branded floor mats arrived. The purpose for this was to avoid an incomplete listing since most of my buyers like complete purchases. I can see that I made a mistake in doing so, and regardless if the *** advertisement did not list those carpets as a part of the sale, I can see now how the buyer could have construed them as a part of the transaction. Such is a mistake that I have taken to safeguard against all future transactions.On his complaint about the stock air intake system being removed is partially correct. I wanted to enhance ***’s purchased vehicle since he had told me he is going to tune this car slightly with some new suspension, etc. I presumed he would appreciate an upgraded air intake system. I replaced his stock intake system with brand name (***) intake system that costs nearly seven hundred dollars which will definitely give him that extra horsepower needed for his tune. I wanted it to be a surprise to him, but in retrospect, he did not like the upgrade. On April 1, 2016, I left to Japan for business and was very busy with work on my primary work that I did not get a chance to check my secondary business email.On April 8, 2016, *** sent me an email asking me why I have not replied to his previous email. He then goes onto stating that “the car is really nice” and he is overall happy with it. On April 16, 2016, I replied to *** from Japan and addressed his various areas of concern. I also addressed to him why I was unable to respond to him, and inquired as to why he would post a negative feedback on my *** profile when the transaction was never conducted via *** in the first place. I further addressed the facts of the matter and informed him that we take video and pictures of the vehicle prior to it leaving our hands and that Phase9MotorSports, Inccannot be responsible for the damages he sustained through the use of his own carrier. In addition, to ease his mind, I offered to send to him a fairly expensive *** race steering wheel. Finally, I asked him to call me the following Monday since I will return stateside. *** never called me on Monday to resolve this issue, but instead, leaves me a threatening vulgar voice message (which I saved) on my mobile phone.On April 17, 2016, *** replied to my email indicating his course of action he will take if his one-sided problems are not resolved. He stated he will report me to: Revdex.com, DMV of ***, and the Attorney General of *** (*** ***’s) office. He further vents his frustration and rants on about how he waited to file these complaints until he received the vehicle’s Export Certification (Japanese Title). I did not reply to his emails, but instead tried to communicate to the carrier to inquire as to what had happened. I did not receive any call-backs from the carrier or their dispatch. On April 19, 2016, I received a phone call from a *** *** with a phone number on file *** *** indicating that the vehicle had sustained some interior damage and that they needed me to review the damage. I was informed to call back so they can email to me a document to review the damages sustained during transport. I presumed these damages were filed by *** and perhaps his carrier was inquiring on his behalf if the damages reported to their insurance was in fact present prior to their transporter’s pickup. Upon my unsuccessful attempts at trying to reach ***, I further presumed the case with *** to be resolved since this phone call indicated to me that *** had filed a case with his carrier’s insurance company to possibly recoup the costs associated with damages.On May 19, 2016, I requested from ***’s carrier to submit to me a copy of the deliver document. As you can see from the addendum labeled: ‘Deliver_Doc.jpg’, it shows that the vehicle was picked up from me without any damage and as it states that it was delivered without any damages and signed for by *** ***. If there were any damages sustained during this transport, then he should have reported it to the driver at that moment and/or me, but instead sends me only an email asking me for the vehicle documents as indicated in his email communication to me on March 29, 2016. Above is the true and accurate account of the facts that is in my evidence. What transpired between *** and his carrier is not addressed to me. Furthermore, this purchase, aside from it being purchased on an basis with all necessary protocols followed to hand delivery of purchased vehicle over to ***’s carrier’s transporter, this is outside of Phase9MotorSports, Inc.’s purview. Buyers who buy from me do so with confidence and according to the many video reviews my business and I have received from previous buyers over the course of nearly two years, *** has been that one-off buyer who has experienced such an unfortunate difficulty. It is my professional opinion that this has happened due to him choosing his own carrier and not taking action at the time of COD delivery to protect himself by properly reporting to me and/or his carriers dispatch / insurance of the damages he sustained. Had this been Phase9MotorSports, Inc.’s contracted, licensed, bonded and insured transporter, we may have been able to help *** granted that he reported such damages before taking acceptance of the delivery. We always require the receiver to properly inspect the COD because things simply can go wrong especially if that method of shipment is far below market rate as was the case with ***’s chosen carrier.That said, it is only partial that *** writes in his favor of addressing the facts surrounding this matter. Per the facts stated within this letter supported by the attached files herein this package, ***’s complain should be treated as beyond purview and outside of the business practices since he purchased said vehicle on an ‘AS-IS’ basis and utilized his own carrier. There is only so much we can do as a business since *** chose to use his own carrier. Our insurances will not carry over to help protect the damages he sustained by his carrier. ***’s case was a one-off instance and there are no other complaints we have from any of our past and/or current buyers. We are confident in what we provide to our customers and this can be seen from the many happy video testimonials found on official *** channel.Should you have any further questions and/or concerns, please do not hesitate in contacting me directly at: *** ***. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would also like to reiterated the FACTS of this complaint: *** has admitted to switching two parts on the car after the agreement was made and without any notification to me. The damage to the seats and steering wheel incurred over a long period of time through prolonged use and exposure to the sunNeither could have been the result of a five day delivery trip on the back of a shipping vehicleThe delivery driver never contacted *** at anytime after the pickup and no damaged incurred during deliveryThis can be verified by contacting the driver and/or the shipping company
Regards,
*** ***

I purchased a *** *** *** from *** *** the owner of Phase9motorsportsThe vehicle was advertized on ***, *** and *** as well as pictures and video sent direcly to me showing the condition of the carThe car, specifically the interior was in perfect condition with no visible wear or fade of any kindWe agreed on a purchse price for the vehicle as it was advertisedI arranged for delivery which took days from *** to ***When it arrived I gave it a thorough inspection and went over the vehicle with the delivery driver who stated that the vehicle was as it was when picked up from Phase9motorsportsIt was clearly obvious to me that the all the seats and the steering wheel as well as the floor mats and air intake inside the engine bay were different than any displayed in the advertised photos which is the car I agreed to purchaseThe seats had a lot of sun fade on the front seats and an obvious 3/8th inch burn hole in the passenger seat

Bought two Skylines RGTR NISMOs from PhaseMotorsports in the past yearSmooth transactions, from purchase to DMV registrations No problem whatsoever! Franz and Frederick are extremely knowledgeable about SkylinesIf you are looking for someone who can get you a quality Skyline GTR legally in the U.S., look no further!

I bought a car from Franz over at Phase9MotorSports My initial instinct was to fly down to them and see what they had, but Franz's customer service and his understanding of the vehicle, passion for this car scene and to go over and beyond his call of duty made me feel very comfortable with the sale that he saved me time and money from having to do so He sent me high resolution pictures of the entire car, and made high resolution video file showing me areas that I told him to take video footage of, like the underbelly, inner fender linings, engine bay, rear quarter panels, etc I was confident in the purchase and so quickly purchased it I am enjoying the vehicle to this day and I would highly recommend his customer service as well his quality of hand-picked cars to anyone interested in looking for a Japanese classic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to point out several points in [redacted] response. When he accepted my offer thru [redacted] and called me to discuss the transaction, he suggested that I pay him directly rather than go thru [redacted] because it would cost us more money in fees to [redacted]. Not aware of [redacted]'s policy I agreed which Had I known the truth [redacted] would not have charged a fee and they would have been there to protect me in my purchaser. Having sold thru [redacted] before [redacted] was well aware of this. The  shipping which I had arrange thru [redacted](fully licensed, insured and bonded ), was delayed because upon arrival at [redacted] residence there was no one there to arrange for the pick up. I later was informed by [redacted] that he was in Las Vegas for his birthday and that he was sorry he did not answer any of my calls or the drivers. Because of this I had to arrange for another pickup date which delayed the process so yes I was frustrated as [redacted] states.[redacted] states in his response that he did in fact change the floor mats and the factory air intake without any indication to me. Both items which were advertised on the vehicle and subsequently removed were more valuable and in much better condition than what they were replaced with. [redacted] states that the mats were not part of the sale because they were not listed in the agreement. If that the case then the seats, windshield, seatbelts, battery etc...I can go on and on,  should not have come with the vehicle either. This is just another deceptive sales practice.  The seats, steering wheel, mats and air intake were all displayed in all of the advertisements and thus should have been part of the sale.There was never any mention of the removal of these parts to me but he took it upon himself to remove valuable part from my vehicle and replace them with older, more worn out and cheaper parts. What would prevent him from doing the same with the seats and steering wheel?The statement [redacted] make about receiving a call from my driver [redacted], about damage the vehicle sustained is an outright lie once again. such a call was never made and furthermore if this actually had happened wouldn't the driver all me, the buyer who hired and paid him. Also wouldn't the delivery report, which I have, state this damage. [redacted] statement though very detailed and time stamped is full lies clearly designed to distract form the fact that he tried to get away with saving some money on this transaction and assumed he would get away with it because I hired my own driver. I have attached photos of the seats and steering wheel. The perfect ones were the one advertised and the others are the ones I received. The damage is clearly sun fade along the front 4 inches of the seat and the burn hole. The burn was old and was covered with a poor attempt of a patch.The wheel speaks for itself as well. Please consider these facts and if you require anything further just ask. I also have the bill of landing from the shipping company which I could not attach.Thank Youi.
Regards,
[redacted]