Phat Rydez

Our dental office will reach out to Mr*** directly. We are asking that he give our office the opportunity to address any concersns

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business is working with me to perform this action to help resolve the issue and, if it is done correctly, I will consider this complaint resolved
Regards,
*** ***

We cannot respond to Ms*** allegations or provide any information regarding the patient's medical treatment because we are bound by various healthcare and privacy laws and regulations We request that this dispute be removed from the Revdex.com as it is inappropriate to address
healthcare issues in this venue, as the medical malpractice statute provides the exclusive remedy for Ms*** request

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

According to our records

According to our records the disputed balance of $was posted as being adjusted off on June 20, 2016. This was adjusted prior to the most recent appointment on September 20, 2016. We apologize for any confusion regarding this bill. Ms*** may contact our patient
services department directly if further assistance is needed at ###-###-#### option

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** *** just got off the phone with my insurance they did not talk to them sence 4-21-my insurance has all the records and dates the dentis said on 4-21-they whould submit the claim so they could get refund started that's what they told my insurance

The account has been withdrawn from collections, the balance of $has been adjusted. The account currently reflects a balance. A letter will be issued from the collection agency confirming the account was withdrawn

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
During pickup of the retainer I never saw the retainer in place, the tech/assistant put the retainer in, checked it and said everything was fine so I wrongly assumed everything was goodI then made the two hour drive down to *** *** where I spent the weekendIt was that night when I first discovered the fit issues with the retainerThe issues were obvious to me both visually and by feelWhen I brought my teeth together I could feel the retainer pop out of place this was not something I did during pickup so I did not know it was an issue. Just to be clear I did not go to this office because of a complaint and I did not have a retainerI went to this office to get a cleaning, have the attachments removed and have a retainer made I was very satisfied with the work of my previous orthodontist and my Invisalign traysThe trays were made properly and fit perfectly, in fact I'm still using my last set of trays as a retainer with zero issue
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I understand that dentists provide estimates for the cost of procedures but in this case the provider did not give us a written estimate nor did they submit the same to the insurance carrier*** informed me that it is customary for providers to submit a written proposal to them in order to determine what the cost will be to the patient The *** office failed to follow this procedure and ASSURED my husband that he would not be charged for the antibiotics The provider was negligent in failing to properly obtain accurate information and now they are pursuing us to pay for their error
Regards,
*** ***

We cannot respond to Ms*** allegations or provide any information regarding the patient's medical treatment because we are bound by various healthcare and privacy laws and regulations We request that this dispute be removed from the Revdex.com as it is inappropriate to address healthcare
issues in this venue.According to our records Ms*** did purchase the Retainer Replacement Program for $and our office would be happy to refund this fee A check will be issued to Ms*** by Tuesday March 14, The check will be issued and mailed from Michigan and we ask that they allow 7-days to receive

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
I'm not happy with the response because they clearly admitted that I showed up for the appointmentI was never told what they were going to do until after the fact when I was hand and outrageous bill estimate which I told them was to muchI'm never going back to there office again and want the $dollars credited to my husband account since it was a no show charge and it clear I showed up
Regards,
*** ***-***

The account is currently under audit, our office is working directly with insurance to verify covered benefits. We are requesting an extension on this dispute and will respond once our audit has been completed. If Mrs*** has any questions or concerns she may contact our
patient services department directly at *** option

Can Ms. [redacted] please provide the account number or her daughters name.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our Patient Services department Supervisor has spoken to Ms. [redacted] regarding her case, we are working directly with the office to assist with the transfer of dental records and other concerns.  We will reach out directly to Ms. [redacted] regarding the additional questions in her...

complaint.