Customers states we refused to service her alarm systemWhat she failed to state is that we tried to setup a service call for her to fix her system but she didn't want to pay for itShe only contracted with us to monitor her alarm system and not for a service contractOn May we received a letter to cancel the account immediately which we didWe initial sent her an invoice for the monies owed to the end of the contract but then decided to credit off the balanceThe customer has a zero balance
Customers states we refused to service her alarm systemWhat she failed to state is that we tried to setup a service call for her to fix her system but she didn't want to pay for itShe only contracted with us to monitor her alarm system and not for a service contractOn May we received a letter to cancel the account immediately which we didWe initial sent her an invoice for the monies owed to the end of the contract but then decided to credit off the balanceThe customer has a zero balance