I am sorry that you feel this was not handled properly As soon as I noticed the oil under your car, I notified my service advisor about the issue It was my understanding that he informed you of the problem and that we were waiting on you approval for the repair I was told by my service advisor that you did not want to repair the problem and to pull the car around for you to take I am sorry if the severity of the leak was not communicated to you After talking to everyone involved in servicing your vehicle, I did find out that the lube technician that serviced your car did advise the lube supervisor that you had an oil leak before the oil change was performed There is no way for us to know exactly when or how long the vehicle had been leaking oil I have attached a copy of the digital inspection that I did on the vehicle, showing all the places the car was leaking from Some of the leaks looked old and some looked new Again, I am sorry that there was a breakdown in the line of communications with you from myself, my service advisor, and my lube technicians My goal is to keep you and your vehicle on the road The part that was leaking excessively on your vehicle was nothing that we could have created or caused of fail
I am sorry that you feel this was not handled properly? As soon as I noticed the oil under your car, I notified my service advisor about the issue? It was my understanding that he informed you of the problem and that we were waiting on you approval for the repair? I was told by my
service advisor that you did not want to repair the problem and to pull the car around for you to take? I am sorry if the severity of the leak was not communicated to you? After talking to everyone involved in servicing your vehicle, I did find out that the lube technician that serviced your car did advise the lube supervisor that you had an oil leak before the oil change was performed? There is no way for us to know exactly when or how long the vehicle had been leaking oil? I have attached a copy of the digital inspection that I did on the vehicle, showing all the places the car was leaking from? Some of the leaks looked old and some looked new? Again, I am sorry that there was a breakdown in the line of communications with you from myself, my service advisor, and my lube technicians? My goal is to keep you and your vehicle on the road? The part that was leaking excessively on your vehicle was nothing that we could have created or caused of fail
I am sorry that you feel this was not handled properly As soon as I noticed the oil under your car, I notified my service advisor about the issue It was my understanding that he informed you of the problem and that we were waiting on you approval for the repair I was told by my service advisor that you did not want to repair the problem and to pull the car around for you to take I am sorry if the severity of the leak was not communicated to you After talking to everyone involved in servicing your vehicle, I did find out that the lube technician that serviced your car did advise the lube supervisor that you had an oil leak before the oil change was performed There is no way for us to know exactly when or how long the vehicle had been leaking oil I have attached a copy of the digital inspection that I did on the vehicle, showing all the places the car was leaking from Some of the leaks looked old and some looked new Again, I am sorry that there was a breakdown in the line of communications with you from myself, my service advisor, and my lube technicians My goal is to keep you and your vehicle on the road The part that was leaking excessively on your vehicle was nothing that we could have created or caused of fail
I am sorry that you feel this was not handled properly? As soon as I noticed the oil under your car, I notified my service advisor about the issue? It was my understanding that he informed you of the problem and that we were waiting on you approval for the repair? I was told by my
service advisor that you did not want to repair the problem and to pull the car around for you to take? I am sorry if the severity of the leak was not communicated to you? After talking to everyone involved in servicing your vehicle, I did find out that the lube technician that serviced your car did advise the lube supervisor that you had an oil leak before the oil change was performed? There is no way for us to know exactly when or how long the vehicle had been leaking oil? I have attached a copy of the digital inspection that I did on the vehicle, showing all the places the car was leaking from? Some of the leaks looked old and some looked new? Again, I am sorry that there was a breakdown in the line of communications with you from myself, my service advisor, and my lube technicians? My goal is to keep you and your vehicle on the road? The part that was leaking excessively on your vehicle was nothing that we could have created or caused of fail