Phelps Nursery

Complaint ID: [redacted] Dear [redacted] :Our warranty on installed trees and shrubs is one yearOne replacement is standardWe did follow through and replaced the Concolor Fir Tree once already last yearWe installed other Concolor firs from the same time frame last year and those trees are still thrivingWe cannot continue to replace trees/or shrubs due to lack of maintenance after installation.Sincerely, [redacted] Office Administrator [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi ***: Here is my response to the letter sent to you by Phelps NurseryWhen we bought two trees from Phelps Nursery, they told us that if they did the installation, the trees were guaranteed for one yearWhen they replaced the dead tree, they were the ones who did the installation of that new treeTherefore, the tree should be guaranteed for one yearNo where on the paperwork we received with the original purchase OR the replacement did it say that the second tree is not under warranteeIt's easy enough for them to say that is their policy NOWIn addition, all the other trees and shrubs in our yard are thriving, as evidenced by their response letterSo their comment about "lack of maintenance after installation" is irrelevant and inaccurateWe still demand replacement of the tree or payment for the dead treeBuyer beware! Thanks for your time, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi ***: Here is my response to the letter sent to you by Phelps Nursery. When we bought two trees from Phelps Nursery, they told us that if they did the installation, the trees were guaranteed for one yearWhen they replaced the dead tree, they were the ones who did the installation of that new treeTherefore, the tree should be guaranteed for one yearNo where on the paperwork we received with the original purchase OR the replacement did it say that the second tree is not under warranteeIt's easy enough for them to say that is their policy NOW. In addition, all the other trees and shrubs in our yard are thriving, as evidenced by their response letterSo their comment about "lack of maintenance after installation" is irrelevant and inaccurate. We still demand replacement of the tree or payment for the dead treeBuyer beware! Thanks for your time, ***

Complaint ID: [redacted]Dear [redacted]:Our warranty on installed trees and shrubs is one year. One replacement is standard. We did follow through and replaced the Concolor Fir Tree once already last year. We installed other Concolor firs from the same time frame last year and those trees...

are still thriving. We cannot continue to replace trees/or shrubs due to lack of maintenance after installation.Sincerely,[redacted] Office Administrator [redacted]

Complaint ID: [redacted]
Dear [redacted]:Our warranty on installed trees and shrubs is one year. One replacement is standard. We did follow through and replaced the Concolor Fir Tree once already last year. We installed other Concolor firs from the same time frame last year...

and those trees are still thriving. We cannot continue to replace trees/or shrubs due to lack of maintenance after installation.Sincerely,
[redacted]
Office Administrator
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Hi [redacted]: Here is my response to the letter sent to you by Phelps Nursery. When we bought two trees from Phelps Nursery, they told us that if they did the installation, the trees were guaranteed for one year. When they replaced the dead tree, they were the ones who did the installation of that new tree. Therefore, the tree should be guaranteed for one year. No where on the paperwork we received with the original purchase OR the replacement did it say that the second tree is not under warrantee. It's easy enough for them to say that is their policy NOW. In addition, all the other trees and shrubs in our yard are thriving, as evidenced by their response letter. So their comment about "lack of maintenance after installation" is irrelevant and inaccurate. We still demand replacement of the tree or payment for the dead tree. Buyer beware! Thanks for your time, [redacted]

Complaint ID: [redacted]
Dear J[redacted]Our warranty on installed trees and shrubs is one year. One replacement is standard. We did follow through and replaced the Concolor Fir Tree once already last year. We installed other Concolor firs from the same time frame last year and those trees are still thriving. We cannot continue to replace trees/or shrubs due to lack of maintenance after installation.
Sincerely,
[redacted]
Office Administrator
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Complaint ID: [redacted]Dear J[redacted]Our warranty on installed trees and shrubs is one year. One replacement is standard. We did follow through and replaced the Concolor Fir Tree once already last year. We installed other Concolor firs from the same time frame last year and those trees are still thriving. We cannot continue to replace trees/or shrubs due to lack of maintenance after installation.Sincerely,[redacted] Office Administrator ###-###-####

Review: In June 2014 we bought 2 trees from Phelps Nursery which they installed. One died. In Sept. 2014 after several calls, they finally replaced it per their warranty. It died again. Per their warranty, they will replace dead trees if they did the installation, so when the tree died a 2nd time, I called May 8, 2015. The woman who took that call said that warranties did in fact cover all trees installed by them. I continued calling 15 times over the next month (I have it documented). I sent pictures of the tree per their request. Today, June 15, Phelps said they saw the tree and it has new growth. I have pictures showing that there is not one bit of new growth and that about 80% of the tree is brown. When we informed them of this (and have proof in pictures), they then advised us that their warranty only covers replacing the tree once, although no where in the documentation completing this bill of sale was there any mention of this warranty being limited to one replacement. They do not back up their own warranties on their products.Desired Settlement: We would like to have the cost of the tree ($169.95) and the cost of the installation (also $169.95) and applicable taxes refunded to us.

Business

Response:

Complaint ID: [redacted]Dear [redacted]:Our warranty on installed trees and shrubs is one year. One replacement is standard. We did follow through and replaced the Concolor Fir Tree once already last year. We installed other Concolor firs from the same time frame last year and those trees are still thriving. We cannot continue to replace trees/or shrubs due to lack of maintenance after installation.Sincerely,[redacted] Office Administrator [redacted]