PHI Designs LLC

Orders threw have been refunded$and $refunded to [redacted] card ending in [redacted] on May [redacted] as agreed to with [redacted] The other two orders for $and $have also been refunded by check using check number [redacted] dated June [redacted] totaling $This check has not yet been deposited but we expect they will do so in the next few daysAfter they deposit the check we have fulfilled all of [redacted] 's requests despite [redacted] being the customer who made these orders and the orders being out side of the return policyAttached you will find a copy of all of these refunds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will reopen this case if Majestic Metals calls again Sincerely, [redacted]

This has already be resolved with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [1)Once again we disagree with Majestic Metals response that this matter is resolvedSince the dispute was initiated, [redacted] *** has no record on file that Majestic Medals has ever contacted them to reverse the charges and credit our account for shipments #- plus splitting the cost of my having to ship and insure all packages returned to them .2)Where's the refund they keep claiming they have refunded in their response on 6/*/ 2015? Since they have not reversed the charges and we have not received any reimbursements in the mail this complaint will remain openUntil 100% of the charges on shipments 5-have been reversed this complaint will not be resolved and remain open3) They never honored the agreement that we made with [redacted] of Majestic MedalsWe were to receive from them the terms in writing detailing the agreement made which they never didSee the details of our agreement in our prior response.4) We still stand by our previous Revdex.com response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Just as we spoke yesterday any and all orders returned with in the day return policy will be refunded in full

I do not understand the nature of this complaint, As of your account was closed at your requestThe last time your account was charged was for the Denver $1/Indian Gold coin you ordered with NickThat was the last order you made with usI know during that converstation you said you buy from many different coin dealers and that is why you always write down what you are buying so you do not get confused, please check your notes on these salesI think you are getting confused with delivery dates verses the actual charges to you account, I see that the orders in question were delivered to you If you are unhappy with any order you received you can return it for a full refund with in days of receiving the orderI hope this answers your complaint if you have any other questions please call ###-###-#### anytime day or night

The restocking is stated on the back of every invoiceHowever our reply was made befor you made the new arrangement with JosephThe additional coins were shipped today and you should have them soonWe look forward to gettiing this resolved with you

James has been removed from our system, however it does take time to cycle threw our systemI apologize for the additional phone callThat should be the last one

I apologize for the mistakeAs soon as we receive the returned order will send a bank check for a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The 12/*/date used was the last date of contact when I attempted to resolve the matter of Majestic Metals charging me for items I did NOT order. Point of fact, according to the credit card company Majestic Metals charged me and took from my credit card the following amounts on the following dates:11/*/15 $59511/**/15 $99511/**/15 $99511/**/15 $1495 They took money from me on a weekly basis and then tried to force some coins on me that I have repeatedly said I did NOT want and did not order. It is highly suspicious that they took money on a weekly basis. I would never order anything, let alone coins, in this manner. Their response is hollow since these dates are scattered and they have a "15" day return policy! This can only be resolved by them returning the above moneys to my credit card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Donald Trandum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[We respectfully disagree with the business response. We have had repeated discussions both on email (4, copy attached) and by phone (at least 5) and Majestic Metals told us that we cannot return ANY packages without a required RMA # authorizing the returnWe have in writing their agreement to accept the returns of the twoorders totaling $5495. But because we have not agreed to keep all the remaining shipments, they have refused to authorize the return(We call that a deal). They have consistently used their return policy as a means of forcing us to keep all the shipments. We have repeatedly asked them to supply us with proof that we authorized each and every shipment since the first order that we placed. And they keep going back to their return policy. In our opinion, if we never authorizedthe remaining shipments the return policy should have no bearing on this. They refuse to share any “proof” with us and say their lawyers say they are on solid ground. The comments about his wife are a weak excuse to justify their position. Yes, because my husband was under attack during the phone calls when they kept cutting him off, he also used this as an excuseMake no mistake- as his wife I am also very upset. But I am upset with how he has repeatedly been pressured and the fact that all these unauthorized shipments were left outside our door with NO signature required totaling thousands of dollarsThe only order that we placed was the first one for $at which time he asked to be removed from their list. My husband is a lifelong stamp collector and a more recent coin collector and virtually all shipments of value he orders from dealers require a signature upon delivery I will be happy to have a conversation with Majestic Metals so they know where I stand and that I support my husband It is important to note that the last three shipments arrived outside our door at our Florida address AFTER we had left for the season, including the one for $3495. Ifwe hadn’t had someone checking on our condo weekly they could have sat outside our door for weeks and could even have been stolen. As a courtesy to the business, while we were trying to work this out with Majestic Metals, we had the packages shipped to our address in Maryland so we could return them to the businessAnd Majestic Metals thanked us for doing this If we had ordered those shipments worth all that money, don’t you think we would have left a forwarding address? In their Revdex.com response, the business is claiming that we can return their shipments totaling $with no mention of the required RMA number, a change in their position which we appreciate. We will be returning all the unauthorized shipments. If they can produce proof that each and every shipment was authorized, we will honor that. We hope that they understand that from the very beginning, we have been trying to act in good faith.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** had contacted us in April by email in writing stating he wanted to return his order for $we told him to do so and he never sent it backSince the there was another made for $and he did claim that was unauthorized and we did fire the sales rep that was involved with that sale
We also requested he return that for a full refundThe other orders he has are way outside the day return policy, however in April when he contacted us to return he's 2nd to last order for the $he did at that point say he was going to keep the pervious orders made months earlierThere was no "deal" offered we simply said we would still accept his order for the $because he did make the request inside the rerurn policy and also the $order that he claims was never ordered both for a full refund with no restocking feesHe also told us his wife was very upset with him after he bought these coins and that she would divorce him if he doesn't return everything he orderedAt this point we are more then willing to accept the last two orders back for a full refund, but the previous orders made are out side our return policy and we can not extend out return policy simply because he wife is mad at himIf he would like to return the last two orders totaling $he can do by simply returning them to the address on the invoice

Bank Check for $sent out 08/**/16* *** Certified Mail *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I fail to understand why you won't respond to the credit card company so that this matter can be closed. Again you misrepresent facts. For the record and for the last time, your refund policy of days is mute since I DID NOT order your coins in the first place (a matter that can be confirmed with your taped conversations, if you have them); I did NOT refuse to return anything, I refused to pay shipping for coins I DID NOT order in the first place. I realize you do not have control over the charge back process or the credit card company, however, they are looking for some kind of response from you to close this matter. Seems to me the ball is still in your court until you take that action to bring this to closure. Please respond to the credit card company by whatever it is they need to close this matter. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The web site you are using to price out the coins you bought from use does not offer the same set and the images of the coins you see there are just stock photos and would not be the coin you would get from themThat is why we recommend getting them appraised by a registered coin dealer befor you
return your order being that you are claiming they are overpriced based on information you found from another online retailerIf you would like to retrun the order without getting a 3rd party appraisal the restocking fee will be applied to the returned order, agian this is why we suggest getting a proper appraisalI believe when you spoke with us today you were told if the apprisial does not line up you can retrun the order for a full refund with no restocking feeI hope this helps you understand what we already discussed over the phone and that we can come to a fair agreement between both parties based on facts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I will send the unrequested packages back with a return receipt, and will make sure there are no further charges or issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please send a copy of the bill for the bounce check to ** *** *** *** *** ** ***When we receive it we will write you a check for the billAny questions call ###-###-#### and ask for Michael

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]