Phil Long Ford

Phil Long Ford of Motor City Service Department has poor Customer serviceNo follow up or feedback unless you complain about it

I took my Ford Focus into Phil Long Ford Motor City on October 6, for a factory recall (software update for the transmission) A week later I took it back in because my dashboard indicator was flashing "transmission failure" I had it towed to Phil Long and they checked it out and said I needed a new clutch and it would cost $and it wasn't covered under warranty That didn't make any sense but the service manager there insisted it wasn't covered I then had the car towed to [redacted] in Canyon City where they promptly contacted the Ford Regional Rep and found out it was under warranty and they fixed it, and indicated that what the service dept at Phil Long did created the transmission problem I would never do business with Phil Long Ford again

I could not reach them on the phone after six attemptsI needed to leave a vmail...already a sour tasteI walked in the Service Depart on Saturday morning and stood waiting to be acknowleged by a service advisor..except there wasn't one, but a lady sitting in the last station that obviously didn't see me standing thereShe said she could not guarentee an appointment for me as there were other advisors setting appointments as wellNow, I'm not stupidI know that if she pulled up the schedule, she would see what the other advisors had scheduled Obviously she didn't know what she was doingMy husband worked for a dealership and even he said the same thing I explained to her that I was under warranty and that my car was making a noise and because I only have about miles left on my warranty, I also had a recall and I needed to get it in as soon as possible as I do a long commute to work each day She still was not able to provide me with an appointment, saying I would need to leave my car for a few days and they would get to it when they could Not acceptable Needless to say I walked out and informed her that I would be taking my car to a different dealership, which I did today and they set an appointment for the next day I will not recommend this Service Department nor will I ever go backI should have requested to speak to the Service Manager, but at that point....I was done

Ford Focus with a bad rattle problem, specifically in the rear suspensionWas told to bring it back if the noise became worse by MrDan [redacted] , a very courteous and resourceful person in quick lane Brought it back again recently for the same problem, worse and feeling unstableThe Quick lane person Kyle said it might require and parts and at least a few days to repair, No worries, or so I thought Picked the car up four days later and paid for labor and parts almost dollarsI accept the car and within a few miles the noise returned and appeared to be as worse as beforeI asked to bring it back and received a quite for dollarsI inquired by the problem was not repaired correctly the first time and why I had to wait and pay for labor for approximately the same tear down and rebuildI spoke to a Ford Employee who did not provide any help other than platitudes and "sorry wish I could help"No one has called me back for an adjustment or offered to discuss it

I reviewed the Revdex.com Charter and am left with how Phil Long Ford, Motor City fits After being provided several competing offers for a Mustang, on August 2015, I walked into the Phil Long Ford Dealership in Motor City to buy one I choose Motor City because the price was good AND I was assured "in writing", the "very best" in customer ServiceI "purchased" the Mustang on Aug 15, provided for a $check deposit (subsequently CASHED on July by Phil Long), was provided a Bill of Sale, and was assured by the sales person I would be informed THAT day (Aug 15) on "procurement" of the said vehicle (as it was coming from the another dealership), and "when" I could expect to be in possession of the car (a few days I was told; the car had to be procured from another dealership in Nevada...not a problem for me...I was more than willing to wait for the color and exact model I desired), After departure, the sales person never provided a status on the where-to-fores of the vehicle Never In point of fact her interest in the transaction from jump street had the "appearance" of total disinterest and annoyanceToo busy On Jul 15, I am informed by Phil Long the car I purchased, which I had a "bill of sale" for, and which had to this point cost me $out of pocket (down payment, check cashed) had been "sold" to someone elseTough luck After being offered "another Mustang" of different color (which I did not want...(that's why I was more than content to wait for delivery from another out of state dealer), I asked some pointed questions on the purchase process and was subsequently referred to the Sales Manager at Phil Long Ford, Motor City The manager portrayed an attitude of could "care less", and referred to me as "hey Bud" He wanted to give me the "drama" involved in why I was not going to receive the car I had put a down payment on (my check cashed on Aug 15) The Manager did offer an alternative car (from New Mexico) and sent me a "window sticker" for a possible substitute I had several follquestions on the alternative (from NM) and communicated back to Phil Long via email and phone (could not reach anyone by phone, but left voice mail; none of the three personnel I left voicemail with responded Later in the day (Aug) I contacted Phil Long and the sales rep who sold mne the car called back I expressed my dismay at the business practices (giving me a bill of sale, cashing my check, and not providing any status of the whereabouts and delivery of the vehicle for close to a week despite being told I would be contacted on the specifics at the time of the sale No explanation, no apology With this, the sales person proceeded to "lecture" me on what my appropriate "reaction" to these business practices should be wherein I offered a "lecture" on what my reaction should be (to this fly-by-night business methodology) was not in the cards at this point Despite the testy exchange I agreed to the "offered" alternative The salesperson acknowledged the new transaction minutes later, "The Sales Manager" (the person I presume Phil Long hires to "settle the waters" and make things right) calls back and advises "Phil Long would be unable to meet my "customer expectations" )..apparently providing an apology for the miscue on "their part" and providing status on the sale are considered expectations way too lofty He offered the "alternative" sale should be "cancelled;" his suggestion, not mineBased on the salesperson's total disinterest and annoyance from the get go on the entire transaction, and the sales manager's condescending, obnoxious attitude (with the bonus of never being offered a logical explanation nor apology for this business practice), not to mention a "total lack of problem solving skills", I decided this dealership wasn't worth my time, deal off

I bought a Ford Escape from Phil Long in Motor City February 8, and now, April 1, I am still dealing with Ford I will never buy another car at Phil Long Ford Despite what I have heard from Co-Workers that the customer service and how they do business is crazy, yes, they right
The night we purchased my car we noticed the head liner was folded and wanted it replaced Sales man said they would get me in to have it replace quickly liners later, no communication with anyone until my husband came un-glugged for them having no customer service skills and two weeks later I finally get my carWhich they paid for the rentalWhich I might added, there was a piece that was not fixed correct which my husband had them fix while at Ford today on April 1st, about our tags
Also, Finance rushed me through my car paperwork which, the APR rate to my bank was wrong, thank god ENT will honor the wrong rate My biweekly payment to cut the interest rate was wrong I would have been short $a month which would ding my credit report each monthWhen I called the man who typed my paperwork at Ford he was very snippy about it Then my husband went to get my tags for my vehicle for the DMV to let him know, they sent my paperwork back to Ford because the State/County tax were wrong My husband then went to Ford because he was at his limit by now the General Manager, *** told my husband he was sorry for the order deal and promised him the moon, which has not panned out again today, April 1, *** stated he would send a currier to the DMV to pick up the tags and my husband would then come to Ford to buy it there to save him on time, standing in line and gas NOPE, *** called my husband to let him know the taxes were fixed at the DMV My husband brought up what he said earlier, which his words earlier did not hold up to nothing
I love Ford Vehicles and have owned many, I will NEVER buy anything from Phil Long Ford in Motor City again because their customer service is worthless I have told my co-workers, they were right about the place and I will help them spread the word to not shop there I work on Fort Carson so that my hurt them in the long run

Last week I purchased a vehicle from Phil Long Ford at Motor City in Colorado Springs I was happy about the whole process of trading in my vehicle for another vehicle I was trading in my Shelby GTthat I owned for a Ford F The Salesman made everything happen without a hitch We did all the paperwork and got me on my way Here is where the issue comes in The next day, I checked my email and I received a notice that my credit was ran.....Without my consent or knowledge There was no credit involved in my transaction and was a for trade, so there was no reason to run my credit I provided all documentation and information needed, but they stated that they ran my credit because they needed to verify information If they would have told me that they needed to do so, I would have been fine with it The fact that they did that to me without my knowledge or consent is beyond wrong My credit is in more than good standing and it did not hurt my credit, I just do not like what they did I will NEVER EVER Recommend Phil Long Ford Dealers to anyone, for this reason They were not up front and honest with me, so I know they are not up front and honest with any other customer

I went in and very upfront negotiated a deal with the salesman I clearly wrote down what I was offering, the terms etc, including not willing to pay certain dealer fees Salesman came back and said ok, that's approved He came back with the offer sheet and the fees were moved to a different line item and an additional was added in for something I said no, here is the deal and wrote it out with my exact terms of the offer Everything clearly spelled outThen I left, leaving the salesperson with the offerHis assistance called back and said they can do that deal We made arrangements to meet the following business day and when I asked for the Offer sheet again to review, they added they same fee in again When I protested I was told they don't negotiate that away
What they say and what deal you get are two different things - read your contract carefully as it changesIf not dishonest, close to it

Phil Long Ford of Motor City Service Department has poor Customer service. No follow up or feedback unless you complain about it.

I could not reach them on the phone after six attempts. I needed to leave a vmail...already a sour taste. I walked in the Service Depart on Saturday morning and stood waiting to be acknowleged by a service advisor..except there wasn't one, but a lady sitting in the last station that obviously didn't see me standing there. She said she could not guarentee an appointment for me as there were other advisors setting appointments as well. Now, I'm not stupid. I know that if she pulled up the schedule, she would see what the other advisors had scheduled. Obviously she didn't know what she was doing. My husband worked for a dealership and even he said the same thing. I explained to her that I was under warranty and that my car was making a noise and because I only have about 1500 miles left on my warranty, I also had a recall and I needed to get it in as soon as possible as I do a long commute to work each day. She still was not able to provide me with an appointment, saying I would need to leave my car for a few days and they would get to it when they could. Not acceptable. Needless to say I walked out and informed her that I would be taking my car to a different dealership, which I did today and they set an appointment for the next day. I will not recommend this Service Department nor will I ever go back. I should have requested to speak to the Service Manager, but at that point....I was done.

I reviewed the Revdex.com Charter and am left with how Phil Long Ford, Motor City fits. . After being provided several competing offers for a 2015 Mustang, on 21 August 2015, I walked into the Phil Long Ford Dealership in Motor City to buy one. I choose Motor City because the price was good AND I was assured "in writing", the "very best" in customer Service. I "purchased" the Mustang on 21 Aug 15, provided for a $2000 check deposit (subsequently CASHED on 26 July 15 by Phil Long), was provided a Bill of Sale, and was assured by the sales person I would be informed THAT day (21 Aug 15) on "procurement" of the said vehicle (as it was coming from the another dealership), and "when" I could expect to be in possession of the car (a few days I was told; the car had to be procured from another dealership in Nevada...not a problem for me...I was more than willing to wait for the color and exact model I desired. ), After departure, the sales person never provided a status on the where-to-fores of the vehicle. Never. In point of fact her interest in the transaction from jump street had the "appearance" of total disinterest and annoyance. Too busy. On 27 Jul 15, I am informed by Phil Long the car I purchased, which I had a "bill of sale" for, and which had to this point cost me $2000.00 out of pocket (down payment, check cashed) had been "sold" to someone else. Tough luck. After being offered "another Mustang" of different color (which I did not want...(that's why I was more than content to wait for delivery from another out of state dealer), I asked some pointed questions on the purchase process and was subsequently referred to the Sales Manager at Phil Long Ford, Motor City. The manager portrayed an attitude of could "care less", and referred to me as "hey Bud. " He wanted to give me the "drama" involved in why I was not going to receive the car I had put a down payment on (my check cashed on 26 Aug 15). The Manager did offer an alternative car (from New Mexico) and sent me a "window sticker" for a possible substitute. I had several follow-on questions on the alternative (from NM) and communicated back to Phil Long via email and phone (could not reach anyone by phone, but left voice mail; none of the three personnel I left voicemail with responded. Later in the day (27 Aug) I contacted Phil Long and the sales rep who sold mne the car called back. I expressed my dismay at the business practices (giving me a bill of sale, cashing my check, and not providing any status of the whereabouts and delivery of the vehicle for close to a week despite being told I would be contacted on the specifics at the time of the sale. No explanation, no apology. With this, the sales person proceeded to "lecture" me on what my appropriate "reaction" to these business practices should be wherein I offered a "lecture" on what my reaction should be (to this fly-by-night business methodology) was not in the cards at this point. Despite the testy exchange I agreed to the "offered" alternative. The salesperson acknowledged the new transaction. 5 minutes later, "The Sales Manager" (the person I presume Phil Long hires to "settle the waters" and make things right) calls back and advises "Phil Long would be unable to meet my "customer expectations" )..apparently providing an apology for the miscue on "their part" and providing status on the sale are considered expectations way too lofty. He offered the "alternative" sale should be "cancelled;" his suggestion, not mine. Based on the salesperson's total disinterest and annoyance from the get go on the entire transaction, and the sales manager's condescending, obnoxious attitude (with the bonus of never being offered a logical explanation nor apology for this business practice), not to mention a "total lack of problem solving skills", I decided this dealership wasn't worth my time, deal off.

I took my Ford Focus into Phil Long Ford Motor City on October 6, 2015 for a factory recall (software update for the transmission). A week later I took it back in because my dashboard indicator was flashing "transmission failure". I had it towed to Phil Long and they checked it out and said I needed a new clutch and it would cost $1849.00 and it wasn't covered under warranty. That didn't make any sense but the service manager there insisted it wasn't covered. I then had the car towed to [redacted] in Canyon City where they promptly contacted the Ford Regional Rep and found out it was under warranty and they fixed it, and indicated that what the service dept at Phil Long did created the transmission problem.
I would never do business with Phil Long Ford again.

2012 Ford Focus with a bad rattle problem, specifically in the rear suspension. Was told to bring it back if the noise became worse by Mr. Dan [redacted], a very courteous and resourceful person in quick lane . Brought it back again recently for the same problem, worse and feeling unstable. The Quick lane person Kyle said it might require and parts and at least a few days to repair, No worries, or so I thought.
Picked the car up four days later and paid for labor and parts almost 900 dollars. I accept the car and within a few miles the noise returned and appeared to be as worse as before. I asked to bring it back and received a quite for 1000 dollars. I inquired by the problem was not repaired correctly the first time and why I had to wait and pay for labor for approximately the same tear down and rebuild. I spoke to a Ford Employee who did not provide any help other than platitudes and "sorry wish I could help". No one has called me back for an adjustment or offered to discuss it.

I Believe [redacted] misrepresented finance details.

We purchased a used car from Phil Long Ford and though the sale was somewhat pleasant, after they purchase was complete they could care less about their customer. They scheduled a detail car wash appointment and then showed up an hour late to the appointment. Stating that their internal meeting was more important than taking care of my appointment. It took weeks for them to complete the bumper to bumper inspection promised. The most disappointing part is that I did not receive the title information in a timely manner so that we could purchase license plates before the temporary tag expired.. When asking the sales person about the delay he blamed the Department of Motor Vehicle (DMV) is very slow to process the titles. He went onto say that approximately 150 additional people were in the same position. His solution was for me to go to the DMV and purchase another temporary permit. At know point did the sale person offer to make a call to his office to determine the title status.

To get a safe vehicle I will have to spend almost $6000 for a used car I purchased at Phil Long. Phil Long could have properly inspected the car and charged more once the reasonable repairs were made. They didn't do that. Instead they held on the car for nearly two weeks after I bought it and didn't take the time to keep their customer safe from damage no experienced automotive person would miss. They cut corners and short changed their customer. And even though Chris said they don't sell people junk, I clearly know differently. At this point I don't trust them to do the repairs. I think that's understandable. They should pay for the repairs they could have done but failed to do in 13 days; or buy the car back and pay me back for the $970 I spent servicing the car. I would never put one of my customers in the position they've put me in. And for that I will tell anyone and everyone about my horrible experience with Phil Long Ford on Auto Mall Loop in Colorado Springs.

We worked with the top "salesman" and were not treated like valued customers. We gave the salesman our budget and he only showed us cars that were in the very top of our price range.The salesman, sales manager, and some random guy appointed to us to help "represent" us actually had the nerve to ask if we even had the money that we said we did. SO unprofessional and offensive. They tried to pressure us into signing paperwork and buying the car. When their tactics didn't work they told us we had 30 seconds to decide or they were selling the car to another couple willing to pay more than us. We were also blatantly lied to. We were told that there are signs on all of the used cars in Colorado that say "No Warranty" but that there may be one anyway. Then we were told that there are no warranties but that we could buy one. It is absolutely not true that there are no warranties on used cars in Colorado. This dealership is a poor excuse for professionalism. I was so shocked that anyone representing a professional company could treat customers in such a rude way. Phil Long gives all dealerships bad names.