Phil Waterfords Manteca Ford

Message:I did some research and spoke with my team regarding the 2011 Ford Fiesta that was purchased just about a year ago (11/30/2014) by [redacted]. Our service records indicate that prior to the vehicle being offered for sale, we invested approximately $1,200 in reconditioning that...

included; safety inspection, smog inspection with certificate, complete oil and filter change, replaced the brakes, replaced the right rear shock, replaced passenger seat belt assembly. On 3/21/2015 [redacted] visited our service and received a complimentary oil and filter change. We performed a multi point inspection, as everything was in working order per the manufactures specifications. On 6/3/2015 we tested the battery on the Fiesta and made notes that it would not hold a charge. We recommended the battery be replaced. [redacted] refused, and stated he would get one from an independent. On 6/4/2015 had his second service visit, as we performed a manufactures recall. At that time, he also received a second complimentary service i.e. oil change that was not agreed upon at the time of the sale. [redacted] does have a Ford Extra Care Warranty for 36 months or 24,000 miles with great coverage that includes: Engine (all internal lubricated parts), transmission, front wheel drive, steering, brakes, front suspension, electrical, air conditioning/heating, and high tech. The coverage is valid at any Ford or Lincoln Dealership in the United States including Canada. At this time, we do not have any records indicating that the vehicle has been diagnosed for a throttle body. My recommendation is that [redacted] make a service appointment at his convenience so that we can verify and resolve his concern. He is welcome to contact [redacted] our service specialist at [redacted]. We look forward to resolving any of [redacted]'s automotive needs. 
[redacted]

I am rejecting this response because: I'm rejecting the above e-mail, because I was the one I sent the aforementioned e-mail to Revdex.com as supporting documentation.  Furthermore, I have NO proof that they did what's listed on [redacted]'s e-mail.  They did not give me any report, findings or recommendations.If they take a time to do the supposedly maintenance, I'm sure they would also take their time to fabricate their response.

Mrs [redacted] brought her 2011 ford fiesta in for a 100000 mile service. This service was performed in its entirety. Mrs [redacted] stated an air bag light was on. . I offered to scan for fault codes as a goodwill gesture. There was a past recall performed for reprogramming the restraint module. There is a code stored for dr side pre-tensioner. She declined diagnosing this. She claims because we did not give her a copy of the inspection that we did not do the inspection. I told her I would pull the file and retrieve a copy. I have her copy set aside for her. When performing the door latch recall we replaced all 4 door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front door. We repaired this error and windows are working properly at this time. She also claimed that the rear windows now will not roll all the way down into the door. This is a normal rear window operation for this vehicle. I dove the vehicle this morning with technician and after a prolonged drive we duplicated the engine stall one time. I told Mrs. [redacted] that we will inspect for cause. The discussion of having another shop inspect her vehicle cam up. I told her that if she did this I would pay for the expense if preapproved and if the results were related to an error by our shop. She declined this offer. At this point in time I am not offering a reimbursement for the service performed. I will try to locate the cause of stalling issue at no charge to her but will not guarantee the expense for repair at this time [redacted], Service Manager

Here is a list of items we recommend on the 100000 mile service change engine oil and filterservice automatic transmission fluid.replace air filterreplace cabin filter if equipped.inspect tires.rotate tires.inspect brakes.inspect steering and suspension.service cooling system.inspect exhaust...

system.perform multi point inspection.replace spark plugs.fuel injector cleaning.exchange brake fluid.quick alignment check.                                     ...⇄ labor $335.00                                    �...⇄ $323.64                                    �...⇄ tax   $27.51                                     ...⇄ disc   65.86                                     �...⇄ $620.29

Review: in November 2014 I purchased a service contract for 2011 ford fiesta for 1800.00 I was led to believe the contract covered everything I was not given any paperwork just told to give my vehicle Id number to the service dept the engine warning light keeps coming on and as soon as the car is turned off and restarted the light is no longer on this has been an ongoing problem I had it in for an oil change I asked if they can check codes they say they found nothing the light continues to come on this last Tuesday 9/1/15 I took it to Manteca ford as the light came back on a mechanic pulled codes says most likely the electronic throttle body and is not covered by the extended warranty why did I waste my money if it is not I want a total refund of my 1800.00Desired Settlement: I want a total refund this car has been nothing but a headache should be yellow as I feel I was sold a lemonand I also feel I was misled as to the extended warranty I was led to believe it was supposed to be bumper to bumper coverage

Business

Response:

Message:I did some research and spoke with my team regarding the 2011 Ford Fiesta that was purchased just about a year ago (11/30/2014) by [redacted]. Our service records indicate that prior to the vehicle being offered for sale, we invested approximately $1,200 in reconditioning that included; safety inspection, smog inspection with certificate, complete oil and filter change, replaced the brakes, replaced the right rear shock, replaced passenger seat belt assembly. On 3/21/2015 [redacted] visited our service and received a complimentary oil and filter change. We performed a multi point inspection, as everything was in working order per the manufactures specifications. On 6/3/2015 we tested the battery on the Fiesta and made notes that it would not hold a charge. We recommended the battery be replaced. [redacted] refused, and stated he would get one from an independent. On 6/4/2015 had his second service visit, as we performed a manufactures recall. At that time, he also received a second complimentary service i.e. oil change that was not agreed upon at the time of the sale. [redacted] does have a Ford Extra Care Warranty for 36 months or 24,000 miles with great coverage that includes: Engine (all internal lubricated parts), transmission, front wheel drive, steering, brakes, front suspension, electrical, air conditioning/heating, and high tech. The coverage is valid at any Ford or Lincoln Dealership in the United States including Canada. At this time, we do not have any records indicating that the vehicle has been diagnosed for a throttle body. My recommendation is that [redacted] make a service appointment at his convenience so that we can verify and resolve his concern. He is welcome to contact [redacted] our service specialist at [redacted]. We look forward to resolving any of [redacted]'s automotive needs.

Review: Manteca Ford didn't hold their end of the bargain. They cut corners on the 100k maintenance service. After keeping the car for two days, I brought it right back within an hour after picking it up. The car died two blocks away from the dealership. The didn't do the window recall properly. The window had a big gap and let air in. Dealership didn't give me a copy of the multi point inspection. A week later, they couldn't produce a copy of the report, claiming that it has not been filed yet. They didn't provide me with a report when I first picked up the car. They also worked previously on another recall (air bag light). The light came on again, and after repeatedly request to have it fixed, I gotten the round around and the the lights still on. I have brought it to the attention of [redacted] and [redacted] to no avail. They said that they will fix it for an additional charge. They have already set a precedent that about poor customer service, lousy workmanship, deceptive business practices and outrageous overcharges.

See attachment.Desired Settlement: I'm asking to finish the job by doing everything that is included and recommended by the Ford website, Correct the substandard job they did with the adjustment/resetting the airbag light at no cost to me and/or refund my $532.24 I paid.

I could have gotten it done by a competitor: [redacted] for $299.95 dollars.

Business

Response:

Here is a list of items we recommend on the 100000 mile service change engine oil and filterservice automatic transmission fluid.replace air filterreplace cabin filter if equipped.inspect tires.rotate tires.inspect brakes.inspect steering and suspension.service cooling system.inspect exhaust system.perform multi point inspection.replace spark plugs.fuel injector cleaning.exchange brake fluid.quick alignment check. labor $335.00 Parts $323.64 tax $27.51 10% disc 65.86 total $620.29

Consumer

Response:

I am rejecting this response because: I'm rejecting the above e-mail, because I was the one I sent the aforementioned e-mail to Revdex.com as supporting documentation. Furthermore, I have NO proof that they did what's listed on [redacted]'s e-mail. They did not give me any report, findings or recommendations.If they take a time to do the supposedly maintenance, I'm sure they would also take their time to fabricate their response.

Business

Response:

Mrs [redacted] brought her 2011 ford fiesta in for a 100000 mile service. This service was performed in its entirety. Mrs [redacted] stated an air bag light was on. . I offered to scan for fault codes as a goodwill gesture. There was a past recall performed for reprogramming the restraint module. There is a code stored for dr side pre-tensioner. She declined diagnosing this. She claims because we did not give her a copy of the inspection that we did not do the inspection. I told her I would pull the file and retrieve a copy. I have her copy set aside for her. When performing the door latch recall we replaced all 4 door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front door. We repaired this error and windows are working properly at this time. She also claimed that the rear windows now will not roll all the way down into the door. This is a normal rear window operation for this vehicle. I dove the vehicle this morning with technician and after a prolonged drive we duplicated the engine stall one time. I told Mrs. [redacted] that we will inspect for cause. The discussion of having another shop inspect her vehicle cam up. I told her that if she did this I would pay for the expense if preapproved and if the results were related to an error by our shop. She declined this offer. At this point in time I am not offering a reimbursement for the service performed. I will try to locate the cause of stalling issue at no charge to her but will not guarantee the expense for repair at this time [redacted], Service Manager

Consumer

Response:

Mrs [redacted] brought her 2011 [redacted] fiesta in for a 100000 mile service. This service was performed in its entirety. I WASN'T GIVEN COPY OF THE REPORT WHEN I PICK UP THE CAR, NOR A WEEK LATER WHEN I ASKED FOR IT. I STILL DON'T HAVE IT. Mrs [redacted] stated an air bag light was on. . I offered to scan for fault codes as a goodwill gesture. There was a past recall performed for reprogramming the restraint module. There is a code stored for dr side pre-tensioner. She declined diagnosing this. THAT IS NOT CORRECT. WHO IN THEIR RIGHT MIND, WOULD REFUSE A COURTESY DIAGNOSTIC AND REPAIR? IF THE LIGHT IS ON AGAIN, IS BECAUSE OF THE POOR WORKMANSHIP.. She claims because we did not give her a copy of the inspection that we did not do the inspection. I told her I would pull the file and retrieve a copy.THE AFOREMENTIONED INSPECTION IS FOR THE COMPREHENSIVE-MULTI-POINT INSPECTION, REQUIRED ON THE 100K SERVICE MAINTENANCE. "SOMEONE" DECEPTIVELY DELETED THE FOLLOWING WORK: 01FOZ=RECMAINT, 44FOZ=ALIGNMENT QUICKCHECK, 80F0ZZQ99P=QUICKLANE (MPI) MULTI-POINT INSPECTION. This proves the malicious and fraudulent charges to naive consumers. if they didn't give ma copy of the MPI, is because they cut corners and there were caught. When performing the door latch recall we replaced all 4 door latches .When reinstalling we mis-aligned the dr door glass run and the latch on rt front door. We repaired this error and windows are working properly at this time. She also claimed that the rear windows now will not roll all the way down into the door. This is a normal rear window operation for this vehicle. ANOTHER PROOF OF THEIR SUBSTANDARD WORKMANSHIP. GREG, AFTER YOU REFUSED TO SHOW ME A CAR TO CONFIRM IT AND B4 I LEFT THE DEALERSHIP, I WENT DIRECTLY TO A SALESPERSON AND ASKED HIM TO SHOW ME ANOTHER [redacted] FIESTA, WHETHER OR NOT THE REAR WINDOWS DIDN'T ROLL DOWN ALL THE WAY. THAT IS TRUE. Greg Rasmussen, Service Manager

Business

Response:

We stand by our decision as related to the charges for Mrs. [redacted].I have attached copies of the documents that Mrs. [redacted] was Given. The multipoint inspection copy was not given to her in error on the first visit but was on the last repair visit. I retrieved it from here file. She stated it was not done but it was performed. [redacted] Service Manager

Review: Horrible customer service from the sales associates/manager and false advertising. He told us they had only made 2 sales that day and needed to make their quota.. We told them that was the first place we had tried and we weren't interested in buying, we only came in because we received a flyer in the mail claiming we won something and to come in to claim our prize. He said he needed our social security number just in case we actually won the big money prize, I knew he was lying. So once I questioned the fact that we should never have to give out our social he pulled a second sales associate over to persuade us into giving out our social and running our credit when we already expressed that was not what we wanted. Clearly they were only interested in making sales, they pushed us away. I actually left upset since the guy wouldn't give us back the paper that we signed with our social on it. And we never got our "prize". The second sales associate then starting attacking my partner's manhood, being very rude and pushy trying to get his mother on the phone to be approved for some loan, which we did not want. At that point I was ready to leave and when the sales associate went to ask his manager if we may keep the paper with our info written on it, he said "state of california requires us to keep all documents". I still do not understand why we had to sign a document in the first place since they never even told us what prize we won. If our social gets stolen, we will know who to sue because everything was screaming "scam" to me. Especially once the sales associates said they were from Seattle and were only at that ford location for that special event then they were headig back home the next day. This occurred on 5/27/2014 around 8:30pmDesired Settlement: We would like to know which prize we won, and if the information we gave out to them is secure and safe if not destroyed.

Business

Response:

Mr. [redacted] visited Manteca Ford on May 25, 2014 with a promotional flyer we sent out. Upon speaking with the sales representative Mr [redacted] expressed interest in a vehicle. The next step is we gather information to complete a credit application, Mr [redacted] signed this credit application that clearly states "I hearby authorize the dealer to obtain my credit information". This form per law has to be kept on file with the dealership for 5 years and then destroyed. Mr. [redacted] information will not be sold of shared with any company or person. Upon review of Mr. [redacted] promotional flyer he is the winner of a california Lottery ticket, which according to the sales person was given to them. [redacted] Manteca Ford [redacted]

Review: Bought a car 20008, struggle to pay in 2013 2014. voluntarily gave Ford repo right, we could not make payments any longer. owner of the dealership promised us a rapid trade down program and he never delivered on his promise. Job loss had [redacted] in a tough payment boat. All calls went unanswered, all letters ignored, all visits went result-less. beating around the bush is all we got, voicemails went unanswered. Credit is ruined and without a car!! I have 5 witnesses to their empty promises... 5 witnesses later, they had not traded us down. credit ruined!Desired Settlement: We are reasonable people. My mom is on Soc Security with 1 dependent and she is a recent widow. I am living with my husband who is on lifetime disability and I just got my salary refused by 400.00 per month. We do not have a way to pay this residual balance off since the auction sale of the car. [redacted] should pay the attorneys who are hounding us for the 2400.00 since he never made good on his promises. [redacted] promised us we would NOT need to face repossession, I have 5 witnesses to this!

Consumer

Response:

Hello..glad to hear from someone.. The acct name is [redacted].. Acct. [redacted] ..we bought the 2007 ford focus in the summer of 2008. Vin number [redacted]

Pymt ant was 283.77 per mo. Since I opened the case my address and phone have changed. [redacted]. Phone [redacted]. The car was voluntarily surrendered in Manteca in 2014. At the dealership we dealt with the business and sales mgrs. We worked directly with the owner [redacted].even sat in his office..he handed the trade down responsibility to his son.we never heard back. 1 time in April 2014 a sales woman named Liz worked with me over the phone and with my mom and brother in person..nothing got resolved. The trade down program never was made good. We even hand picked cars that fit the criteria that the owner set forth but the sales crew had excuses why the cars were not trade down criteria. This information should help remind Waterford of us. Now we have aggressive [redacted] and [redacted] chasing us for 2500.00 balance plus they added fees

.total bal they want is 2,818.91. [redacted] has offered my 80 yr. Old mom to court!!!! They are in Sacramento,ca phone # [redacted]. Thank you... [redacted]

Business

Response:

Business states that they tried to get some sort of financing for consumer but due to her unfortunate financial situation it was not a possibility. Whenever a consumer gets their vehicle repossessed, it is then auctioned off. The consumer is then responsible for the difference in the price of sale and loan payoff amount. Unfortunately, this process is out of th business' hands and the consumer made the conscious decision of surrendering her vehicle.

Consumer

Response:

Customer states: [redacted] agreed to re-write the loan if they had a buy down car for us available. We were pre-qualified for a new long for the buy down program. Our credit was fine. We did qualify to re-finance. What they are saying is not true. Every attempt to buy-down was stalled. So Waterford answers no e-mail or phone calls. All sales people in person or over the phone side stepped us when we showed up at the lot. All promises that were made were false. Phil Waterford's son was in charge of the program and never called us with any possible trade down which he was supposed to do within three days. Now we are dealing with attorneys struggling to make monthly payments to them. We feel that Waterford [redacted] put us in a program that it never turned out to be anything. They ran my mom's credit. They never even tried to help us out. It was all false and huge fraud. There is a $2,400 balance and my mother is 81 in a couple of days and she is in a limited income and she does not have any money to pay down on that residual.

Business

Response:

Business states that the company made no promises in securing financing for the customer, as they are not a financing company. Business did attempt to acquire financing for this customer but due to her credit history and record of missed payments it was not an option. The finance companies determined she was an unacceptable credit risk and as far as the pre-qualification, that was never the case. Consumer was also unemployed which did not help her financial situation out as finance companies look at employment as one of the top determining factors in loan acceptance. Once again consumer made the choice to surrender this vehicle voluntarily and now the situation she is encountering is out company's hands.