Phil's Auto & Truck Repair

Initial Business Response / [redacted] (1000, 9, 2015/05/12) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] My name is [redacted] , I am the General Manager and Partner with [redacted] I have been personally dealing with [redacted] and her vehicleWe purchased the Oleary dealership and it was closed downWe purchased it August 8th 2014, [redacted] had purchased her vehicle from that store about two years agoI have worked with [redacted] and her husband to try to trade them out of the vehicleThe challenge is the lien on their vehicle being much higher than the actual valueI have the vehicle hear at our store repairing the transmission in it and have told [redacted] that I will drive it personally when it is back together to insure it is working properly for herI do sincerely feel very bad for the experience they had at the previous dealership and I will continue to work with them to insure they get the service they deserve Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr[redacted] 's response is accurate but I see no resolution statedWe spoke by phone yesterdayWaiting for one more component to come in this morningHe will drive the vehicle, once repaired again to ensure that it works.He mentioned the option of taking the vehicle in tradeI need to see that the [redacted] has been repaired and is actually running for a any length of time, before I even consider discussion around next steps Final Business Response / [redacted] (4000, 17, 2015/06/01) */ I am very happy to say we have repaired the issue with the vehicle and I have been driving it since last week and it is working excellentWe also did some goodwill as well for the ***'s and resurfaced their brake rotorsI am going to reach out to [redacted] today to get her back the vehicleI certainly feel for ***, the experience they had at the selling dealer was not greatI will continue to work with them to insure they are satisfied Thank you so much, [redacted] Final Consumer Response / [redacted] (3000, 24, 2015/06/11) */ Mr [redacted] contacted my husband yesterday, June 10, at work, asking if I had reconsidered his offer to trade for another [redacted] vehicleHe also mentioned that the [redacted] could not be resold with the summer tires we brought up on our visit, as it most likely would not pass inspection."Someone" would need to buy four new tiresMy husband and I both found this strange as we were not able to use the vehicle enough for ournew tires to become that damaged [redacted] We do not want this vehicle back, nor do we want to purchase new tires for a vehicle which we have clearly stated numerous times that we do not wantWhen meeting with Mr [redacted] days ago, when asked, I did not want to take the repaired [redacted] for a test drive, as I do not want the vehicle banot trust it and do not feel safe in it-whether it is repaired again or notMr [redacted] told us that he would try to find a [redacted] for us and that is how things currently stand??? We just want an end to this as does Mr [redacted] This has gone much too long for all involvedI will call [redacted] this afternoon to inquire again if the company could pay off what is remaining on our loan

Initial Business Response /* (1000, 9, 2015/05/12) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
My name is ***, I am the General Manager and Partner with ***I have been personally dealing with
*** and her vehicleWe purchased the Oleary dealership and it was closed downWe purchased it August 8th 2014, *** had purchased her vehicle from that store about two years agoI have worked with *** and her husband to try to trade them out of the vehicleThe challenge is the lien on their vehicle being much higher than the actual valueI have the vehicle hear at our store repairing the transmission in it and have told *** that I will drive it personally when it is back together to insure it is working properly for herI do sincerely feel very bad for the experience they had at the previous dealership and I will continue to work with them to insure they get the service they
deserve
Initial Consumer Rebuttal /* (3000, 11, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr.***'s response is accurate but I see no resolution statedWe spoke by phone yesterdayWaiting for one more component to come in this morningHe will drive the vehicle, once repaired again to ensure that it works.He mentioned the option of taking the vehicle in tradeI need to see that the *** has been repaired and is actually running for a any length of time, before I even consider discussion around next steps
Final Business Response /* (4000, 17, 2015/06/01) */
I am very happy to say we have repaired the issue with the vehicle and I have been driving it since last week and it is working excellentWe also did some goodwill as well for the ***'s and resurfaced their brake rotorsI am going to reach out to *** today to get her back the vehicleI certainly feel for ***, the experience they had at the selling dealer was not greatI will continue to work with them to insure they are satisfied
Thank you so much,
***
Final Consumer Response /* (3000, 24, 2015/06/11) */
Mr*** contacted my husband yesterday, June 10, at work, asking if I had reconsidered his offer to trade for another *** vehicleHe also mentioned that the *** could not be resold with the summer tires we brought up on our visit, as it most likely would not pass inspection."Someone" would need to buy four new tiresMy husband and I both found this strange as we were not able to use the vehicle enough for ournew tires to become that damaged*** We do not want this vehicle back, nor do we want to purchase new tires for a vehicle which we have clearly stated numerous times that we do not wantWhen meeting with Mr*** days ago, when asked, I did not want to take the repaired *** for a test drive, as I do not want the vehicle banot trust it and do not feel safe in it-whether it is repaired again or notMr*** told us that he would try to find a *** for us and that is how things currently stand??? We just want an end to this as does Mr***This has gone much too long for all involvedI will call *** this afternoon to inquire again if the company could pay off what is remaining on our loan

Initial Business Response /* (1000, 8, 2015/09/28) */
***
I had spoke to *** on the telephoneHe is correct in that we do cover the repairs we do for any defects in workmanshipUnfortunately in
this case it is not an issue with our workmanship, there is rust on the panelThis panel was installed over seven years ago and with our extreme weather conditions, salt, etcIt would be impossible to guarantee against thisI would certainly look at doing the repair for *** at our cost if that would help
Initial Consumer Rebuttal /* (3000, 10, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am confusedWhen calling your associates body shop, weeks ago, your employer stated that if a fender would be replace the work would be warenti but not a repair of body workMy fender was replacedYou set a presedent when you repaired it the last timeYou are plainly liing and deceiving to customers when having your associated workers stating warranties that you will not abid by
How can you state FOR LIFE AS LONG AS YOU OWN YOUR VEHICLE if you don't intend to do soExterm weather condition, saltOff course,your in **You were hopping that I would not be keeping my vehicle this length of time
Why do you thing that I selected you outfit to do the work?
Simply because you said FOR LIFE
No I am not willing to pay for it twice
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