To whom it may concern: Application fees for applying for a rental are non refundable this is due to paying for background check and credit report We do review application on a case by case and even though client states whats on the credit report sometimes there is other issues that effect the credit report After carefully reviewing we could not approve the application for rental if you have any questions please feel free to contact me directly Thank you [redacted] Office Manager Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $NON-Refundable
Complaint: [redacted] Thank you for response, however I reject this response We understand the agreement that we signed with Ready Rentals, but a check was not issued days post move out (a check for $was mailed to us with a cut-date of April 8th, that is days post move out) Upon letting [redacted] know we would need to move out early we also informed her that we anticipated 100% of our deposit back and wanted to make sure we took care of everything so that we could get that money back (we received the checklist of items early from her to make sure we had everything ready to go: paint, stove pans, cleaning services lined up, etc.) We completed everything on the move out checklist (I have a copy of this checklist as well as receipts for all the services we paid for to ensure the house was in moready condition if you or the Revdex.com would like to see them) I greatly appreciate that you have a third party conduct your home inspections, however, per the third party assessment sheet [redacted] sent me our home inspection was completed on March 24th, DAYS after we’d already moved out As mentioned in my previous message through the Revdex.com, we had multiple showings of our property post move out We moved out March 5th and from the 5-7th we received calls to get our approval to view the house During this time there were at least showings that we were aware of Depending on how long it took to rent the house there could have been dozens of showings during that day period our house was waiting for inspectionPer the third party assessor’s paperwork we were charged for the following: Housekeeping for bedrooms and bathrooms, touch up paint throughout the house, carpet cleaning, recaulk some bath and kitchen areas, blind replacement, replace AC Filter, mow the backyard, replace a window screen & fence repair Below was a portion of my original email to [redacted] in regards to these items" You mentioned we only paid $for the carpets to be cleaned, this is incorrect I purchased a Groupon for Alpha-Omega Carpet Care to come out and clean the carpets ($39) The Groupon only covered the bedrooms and hallway upstairs, the $you see was for the stairs Alpha-Omega was hours late to our appointment so as a good-will gesture they offered to pretreat the carpets for any potential stains for free Based on your email and the conversations I’ve had with my husband it appears you think we skimped on the carpet cleaning If you take a look at Alpha-Omega’s website (http://alphaomegacarpetcare.com/pricing/) you’ll see that the Groupon we paid for is a $value, in addition to that we paid $(plus tax) for the stairs and then the pretreating on top of that (there was no mention of the individual pretreating price on the website, so I don’t know how much that costs), but you can see all the services we received were worth over $ I can assure you that if there were any stains on the carpet they were not there because of us I was the only one that went upstairs to double check their work, as well as any last minute items we may have overlooked (barefoot—no shoes) When I checked there were zero stains and the carpet looked and felt even better than the day we moved in " “ We did change the air filter upon moving out—it was actually the last thing I did prior to locking the door for the last time If I may suggest, you might want to have the air vents cleaned out Every time we changed the filter, no more than days later it was just as grey as the day we replaced the old one Also there was black dust that gathered around all the ceiling vents, which I had to clean at least once if not twice a month Our son has very bad allergies and asthma so please know that the filter was changed time every weeks to ensure we kept his asthmatic episodes and allergic reactions to a minimum I would urge you to replace the filter yourself and go back days later and see that what I am telling you is 100% accurate ” “ We patched and texturized all holes in the walls and then purchased cans of touch up paint We had to get one flat (for the majority of the house) and then a semi-gloss (for the bathrooms—they were similar in color but not in finish) We left those paint cans on the kitchen counter for the next tenant (hoping it might save them money when they moved out) As for the blinds I know there was no damage to any of them I fixed the sets of blinds (adjacent to the kitchen and in of the bedrooms) where there was minimal bending and beyond that the rest were perfectly straight I also personally cleaned them all prior to leaving ” As for the housekeeping I scrubbed all baseboards with soapy water (all that was left on them was paint from previous paint jobs at the property), I took a dry Swiffer mop to all the walls and ceilings to ensure there were no cobwebs, vacuumed (the carpets were also cleaned, as referenced above)The kitchen and bathrooms were all professionally cleaned (fridge and stove were deep cleaned) As for the chalk in the kitchen and bath areas, there was no chalk around the shower when we moved in and as far as I know there was no chalk anywhere in the kitchen either I will concede that the window screen needed to be replaced, but that is only because we failed to see that it was completely missing until weeks after we’d already completed our move in checklist I am certain the grass needed to be mowed--My husband (Chris) mowed the day before we moved out (3/4) and days later (when the inspection took place) I am sure it was a jungle back there! There was nothing wrong with the fence gate when we moved out, it was in perfect working condition, so I’m not sure where this claim is coming from eitherI had shared with [redacted] that I thought the assessor attached the wrong address to the wrong house assessment because she stated that there was NO touch up paint throughout the house and extensive carpet stains To date I have still not received an answer on whether or not an accidental swap happened or images this damage which she’d promised usPlease note that the expected outcome is still to have our deposit returned in full to us Thank you for your time Regards, [redacted] & [redacted]
Complaint: [redacted] I am rejecting this response because: The main premise of the charges stem from discoloration of the touch up paint when in fact the company itself sent out a painting contractor to patch the ceiling in the dining room after a water leak about a year ago and it was their paint that was left behind that I used to touch up other areas of the houseI do not believe it is a tenant responsibility to repaint a home he lived in for over yearsThis is the first time I have seen this report even though I have asked for it without any luckI totally reject this finding as unfair and unethical Regards, [redacted]
*** Good Afternoon This is not the place to file a work order per your agreement there is a hour line to call and submit work orders please review your agreement the number to dial is [redacted] or submit via the tenant portal thank you
To Whom it may concern;Good Morning, after carefully reviewing the information on complaint and reviewing the rental application in which complainant has submitted our policy at Ready Rental is that first months rent is paid for by certified check or money order before
moving in. This was explained to complainant during the process and any future rent payments could be paid for by check, money order, or certified funds but due to office policies the first month rent will have to be in a form of certified check or money order this is to make sure that secure funds are available for owners of property before any tenant moves in. I did speak with Complainant this morning regarding the policy and complainant understood the policy and will be signing the lease agreement on Sunday at 10:am. This has been resolved with complaint over phone on 11/18/at 9:am. *** *** *** *** *** ***
To whom it may concern: Application fees for applying for a rental are non refundable this is due to paying for background check and credit report We do review application on a case by case and even though client states whats on the credit report sometimes there is other issues
that effect the credit report After carefully reviewing we could not approve the application for rental if you have any questions please feel free to contact me directly Thank you *** *** Office Manager Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $NON-Refundable
Complaint: ***
I am rejecting this response because: we have more than proved that the nail holes/paint/pallet were all there before we moved I We also proved that there was not a battery in the smoke alarm which by state regulations should had been assessed and fixed before moving inYou also stated that the carpet was in terrible condition and it had to be replaced so we payed for cleaning after all this work was doneWhen we had already paid for a total move out clean.
Regards,
*** ***
To whom it may concernWe did send you out a Security Deposit Return concerning the amount your would be refunded I have attached this information and also I have attached the invoice in which repairs came out to in which we only charge you in the amount of not the I also attached the invoice in which Alpha Omega that you provided in which does not state any spot cleaning was done for no charge Also attached is the Tenant check out Security Deposit Disposition in which shows Actual move out date of 03/07/ This is why we contract with a third party vendor so that we are not accuse of charging for items that require repairs to a home after move out We do understand your frustration if items were taken care of prior to move out we would of refunded all your security deposit But after reviewing all documents it clearly shows that a partial refund of the security deposit was due
To whom it may concern After carefully reading your complaint and investigating your complaint Ready Rentals has days to issue any refund on your security deposit in which this is explained to you on your rental agreement Ready Rentals also has a third party company that
inspects home after tenants move out on any of our property in which a report is given to Ready Rentals and Owner of home and at this time Ready Rental discuss any repairs needed to property in which the home that your occupied was in need to repairs This was deducted from your Security Deposit in which all parties agreed upon when signing the rental agreement I understand that you are a military family and that you look and count on a full refund of the security deposit But when repairs are needed to be completed due to Tenant occupying the property did not repair Ready Rentals has to use the security deposit to make repairs and the balance left over is given back to tenant Ready Rentals is not in the business of keeping the security deposit but also we need to make sure home is repaired
Good Morning, I have received your complaint and I also have attached the report that we received when a tenant moves out this issues needed to be address and this is what caused your a partial of your security deposit to be returned to you *** did send you the invoice for the repairs that
were completed If you have any questions please feel free to contact our office
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:No where does it state the application fee is non-refundableIf so, why would *** state she would look into getting us our refunds? Your answer doesn't line up with what your website or employees saidAdditionally, why would you support the actions of those employees if you feel their actions and statements went against your policies? That is all the more reason to refund the fees that were paid under pretensesI was told they were being ran only for background checks, not credit since we would pay months (which is half the lease) up-frontThen we both passed the background checks and were denied solely based on creditMy statement is supported by ***'s reply that she would work on getting us our application fees refundedYou all are a business who is primarily based on customer serviceWe were lied to several times by ***As the Office Manager, I ask that you please make this situation rightBelow is what is stated on your websiteIt doesn't say it's non refundable and *** said she would work on getting us a refundAs a company, if your employee goes against your own policies, you should make it right with the customer, not the employee who lied multiple times. Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $50.00 Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030 From: *** *** Date: May 20, ***6when you applied it tells you the criteria you need to have prior to you submitting your application,, you did not meet that criteria *** ***Property Manager/RealtorReady Rentals/Ultimate Realty*** *** ***San *** Tx 78266*** ext *** fax***.***On Fri, May 20, ***at 11:AM, *** *** wrote:I am the Property Manager her at our office, there is no higher office. *** ***Property Manager/RealtorReady Rentals/Ultimate Realty*** *** ***San *** Tx 78266*** ext *** fax***.***On Fri, May 20, ***at 11:AM, *** wrote:May I please have the contact email and phone number to your corporate office? Thank you,*** On Friday, May 20, ***6, 11:AM, *** *** wrote: no I can do since I ran both the applications to see if I could get you approved. *** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Fri, May 20, ***at 11:AM, *** wrote:Hi ***,I'm writing to see if you are able to refund *** ***'s and my application fee on the basis of the reasons discussed previouslyIt would be greatly appreciated. Thank you for your time,*** On Wednesday, May 11, ***6, 4:PM, *** wrote: the denial letters were emailed to you thank you, I will see what I can do to refund your application fee*** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, ***at 3:PM, *** wrote:owner said no I am sorry. *** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, ***at 3:PM, *** wrote:I appreciate you asking the ownerI haven't seen my credit report but I know for sure the only valid negative accounts are with Capital One and Citi BankAll others are medical. On Wednesday, May 11, ***6, 3:PM, *** *** wrote: both, and you both are under the only thing I can do is ask the owner who will have the final say somedical bill don't count against you if you would pay them even a small portion a month bucks to make it look like your at least trying but hey I am not a financial advisor let me contact the owner *** ***Property Manager/RealtorReady Rentals/Ultimate On Wed, May 11, ***at 3:PM, *** wrote:Mrs***,In response to your question, I had credit scores of *** prior to a major accident which has left me permanently disabled and in the final stages of receiving SSDIMy financial advisor and I worked together to come up with a plan that would best suit my short term needs until SSDI startsThat plan included staying in great standing with my previous landlord and not defaulting on my car loanI followed my financial advisor's advice and maintained all of my accounts except for my two credit cards as discussedThose will be taken care of after SSDI startsEverything else has been kept up-to-dateIf my credit score dropped 250+ points because of two credit cards and that's the reason for my denial, I am very surprised especially since I disclosed this to begin withIf there are any other accounts on my credit showing as write-off's or collections, they are all medical bills which I was told cannot be counted against me, even if they sell the debt to a collection agency. The several thousand dollars I have has been set aside for housing per my financial advisor's advice and I provided the most current statement from my financial institute showing I have that cash on hand. I just want to clarify that you are saying my credit score is below a 550. Do both Xxxxxxx and I have to be above or just one of us? Thank you,*** On Wednesday, May 11, ***6, 3:PM, *** *** wrote: I understand will send you the denial letterThe credit score has to be a minimum of even with all the collections or charge off on their, if you have that kind of money why not pay some of those off and up your credit score*** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, ***at 3:PM, *** wrote:Hello Mrs***,After speaking with the Realtor, ***, and explaining our current situation, *** spoke with the property manager to let her know the information I shared which included our ability to pay up to months rent in advance if necessaryI was left with the impression we would be approved and that you all would call for additional information if needed to clarify anything "negative." We disclosed everything in advance to ensure we would not be applying for this residence in vainWe did not receive a call to provide additional information or to clarify anything.We are asking that you please reconsider our applications. We are also asking to be provided with the reason(s) for denial or the instructions on how to assertain the formal denial report for both *** and myself. Thank you for your assistance,*** *** On Wednesday, May 11, ***6, 2:PM, *** *** wrote: cannot be approved you do not meet our criteria *** ***Property Manager/RealtorReady Rentals/Ultimate Realty*** *** ***San *** Tx 78266*** ext *** fax***.*** Below is what is on your own websiteAnd nowhere does it state tbe Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030"Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $50.00Regards,*** ***
Regards,
*** ***
*** Good Afternoon. This is not the place to file a work order per your agreement there is a hour line to call and submit work orders please review your agreement. the number to dial is ***. or submit via the tenant portal thank you
Mr*** I have attached the Residential Lease Inventory and Condition Form to this email, so you can see what I am going off ofIf it is not notated on the form, it is going to be charged against youThese are the terms laid out in the lease agreement
There is no mention of a pallet anywhere on your inventory condition formFurthermore, there was oil left in the garage (in some containers) that had to be disposed ofThis is a hazardous chemical that can’t be just thrown awayThe $charge was to dispose of both of these items Nail holes- many of those nail holes were fresh and were not there previously or marked down on your inventory condition formYou are responsible for removing any nails and patching nail holesThis was not doneAgain, $that you were charged out of $total is more than reasonable and fair to both parties The smoke detector battery “Then per your report the Smoke det battery was missing- but I looked and in the other report it states " it has been like that since 2008.” That is not at all what the report statesAll the “2008” indicates is the year the smoke detectors were manufacturedThat’s itYou are still responsible for leaving them with batteriesIf they were like that when you moved in, this was not indicated on your move in formIt would have been taken care of at that time.Again, I believe I have been more than fair in the charges assessed to you and I will not be issuing anymore moniesWe consider this to be a closed matterThank you.Warm Regards,
Complaint: ***
I am rejecting this response because: The main premise of the charges stem from discoloration of the touch up paint when in fact the company itself sent out a painting contractor to patch the ceiling in the dining room after a water leak about a year ago and it was their paint that was left behind that I used to touch up other areas of the houseI do not believe it is a tenant responsibility to repaint a home he lived in for over yearsThis is the first time I have seen this report even though I have asked for it without any luckI totally reject this finding as unfair and unethical
Regards,
*** ***
To whom it may concern: Application fees for applying for a rental are non refundable this is due to paying for background check and credit report We do review application on a case by case and even though client states whats on the credit report sometimes there is other issues that effect the credit report After carefully reviewing we could not approve the application for rental if you have any questions please feel free to contact me directly Thank you [redacted] Office Manager Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $NON-Refundable
Complaint: [redacted] Thank you for response, however I reject this response We understand the agreement that we signed with Ready Rentals, but a check was not issued days post move out (a check for $was mailed to us with a cut-date of April 8th, that is days post move out) Upon letting [redacted] know we would need to move out early we also informed her that we anticipated 100% of our deposit back and wanted to make sure we took care of everything so that we could get that money back (we received the checklist of items early from her to make sure we had everything ready to go: paint, stove pans, cleaning services lined up, etc.) We completed everything on the move out checklist (I have a copy of this checklist as well as receipts for all the services we paid for to ensure the house was in moready condition if you or the Revdex.com would like to see them) I greatly appreciate that you have a third party conduct your home inspections, however, per the third party assessment sheet [redacted] sent me our home inspection was completed on March 24th, DAYS after we’d already moved out As mentioned in my previous message through the Revdex.com, we had multiple showings of our property post move out We moved out March 5th and from the 5-7th we received calls to get our approval to view the house During this time there were at least showings that we were aware of Depending on how long it took to rent the house there could have been dozens of showings during that day period our house was waiting for inspectionPer the third party assessor’s paperwork we were charged for the following: Housekeeping for bedrooms and bathrooms, touch up paint throughout the house, carpet cleaning, recaulk some bath and kitchen areas, blind replacement, replace AC Filter, mow the backyard, replace a window screen & fence repair Below was a portion of my original email to [redacted] in regards to these items" You mentioned we only paid $for the carpets to be cleaned, this is incorrect I purchased a Groupon for Alpha-Omega Carpet Care to come out and clean the carpets ($39) The Groupon only covered the bedrooms and hallway upstairs, the $you see was for the stairs Alpha-Omega was hours late to our appointment so as a good-will gesture they offered to pretreat the carpets for any potential stains for free Based on your email and the conversations I’ve had with my husband it appears you think we skimped on the carpet cleaning If you take a look at Alpha-Omega’s website (http://alphaomegacarpetcare.com/pricing/) you’ll see that the Groupon we paid for is a $value, in addition to that we paid $(plus tax) for the stairs and then the pretreating on top of that (there was no mention of the individual pretreating price on the website, so I don’t know how much that costs), but you can see all the services we received were worth over $ I can assure you that if there were any stains on the carpet they were not there because of us I was the only one that went upstairs to double check their work, as well as any last minute items we may have overlooked (barefoot—no shoes) When I checked there were zero stains and the carpet looked and felt even better than the day we moved in " “ We did change the air filter upon moving out—it was actually the last thing I did prior to locking the door for the last time If I may suggest, you might want to have the air vents cleaned out Every time we changed the filter, no more than days later it was just as grey as the day we replaced the old one Also there was black dust that gathered around all the ceiling vents, which I had to clean at least once if not twice a month Our son has very bad allergies and asthma so please know that the filter was changed time every weeks to ensure we kept his asthmatic episodes and allergic reactions to a minimum I would urge you to replace the filter yourself and go back days later and see that what I am telling you is 100% accurate ” “ We patched and texturized all holes in the walls and then purchased cans of touch up paint We had to get one flat (for the majority of the house) and then a semi-gloss (for the bathrooms—they were similar in color but not in finish) We left those paint cans on the kitchen counter for the next tenant (hoping it might save them money when they moved out) As for the blinds I know there was no damage to any of them I fixed the sets of blinds (adjacent to the kitchen and in of the bedrooms) where there was minimal bending and beyond that the rest were perfectly straight I also personally cleaned them all prior to leaving ” As for the housekeeping I scrubbed all baseboards with soapy water (all that was left on them was paint from previous paint jobs at the property), I took a dry Swiffer mop to all the walls and ceilings to ensure there were no cobwebs, vacuumed (the carpets were also cleaned, as referenced above)The kitchen and bathrooms were all professionally cleaned (fridge and stove were deep cleaned) As for the chalk in the kitchen and bath areas, there was no chalk around the shower when we moved in and as far as I know there was no chalk anywhere in the kitchen either I will concede that the window screen needed to be replaced, but that is only because we failed to see that it was completely missing until weeks after we’d already completed our move in checklist I am certain the grass needed to be mowed--My husband (Chris) mowed the day before we moved out (3/4) and days later (when the inspection took place) I am sure it was a jungle back there! There was nothing wrong with the fence gate when we moved out, it was in perfect working condition, so I’m not sure where this claim is coming from eitherI had shared with [redacted] that I thought the assessor attached the wrong address to the wrong house assessment because she stated that there was NO touch up paint throughout the house and extensive carpet stains To date I have still not received an answer on whether or not an accidental swap happened or images this damage which she’d promised usPlease note that the expected outcome is still to have our deposit returned in full to us Thank you for your time Regards, [redacted] & [redacted]
Complaint: [redacted] I am rejecting this response because: The main premise of the charges stem from discoloration of the touch up paint when in fact the company itself sent out a painting contractor to patch the ceiling in the dining room after a water leak about a year ago and it was their paint that was left behind that I used to touch up other areas of the houseI do not believe it is a tenant responsibility to repaint a home he lived in for over yearsThis is the first time I have seen this report even though I have asked for it without any luckI totally reject this finding as unfair and unethical Regards, [redacted]
*** Good Afternoon This is not the place to file a work order per your agreement there is a hour line to call and submit work orders please review your agreement the number to dial is [redacted] or submit via the tenant portal thank you
To Whom it may concern;Good Morning, after carefully reviewing the information on complaint and reviewing the rental application in which complainant has submitted our policy at Ready Rental is that first months rent is paid for by certified check or money order before
moving in. This was explained to complainant during the process and any future rent payments could be paid for by check, money order, or certified funds but due to office policies the first month rent will have to be in a form of certified check or money order this is to make sure that secure funds are available for owners of property before any tenant moves in. I did speak with Complainant this morning regarding the policy and complainant understood the policy and will be signing the lease agreement on Sunday at 10:am. This has been resolved with complaint over phone on 11/18/at 9:am. *** *** *** *** *** ***
To whom it may concern: Application fees for applying for a rental are non refundable this is due to paying for background check and credit report We do review application on a case by case and even though client states whats on the credit report sometimes there is other issues
that effect the credit report After carefully reviewing we could not approve the application for rental if you have any questions please feel free to contact me directly Thank you *** *** Office Manager Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $NON-Refundable
Complaint: ***
I am rejecting this response because: we have more than proved that the nail holes/paint/pallet were all there before we moved I We also proved that there was not a battery in the smoke alarm which by state regulations should had been assessed and fixed before moving inYou also stated that the carpet was in terrible condition and it had to be replaced so we payed for cleaning after all this work was doneWhen we had already paid for a total move out clean.
Regards,
*** ***
To whom it may concernWe did send you out a Security Deposit Return concerning the amount your would be refunded I have attached this information and also I have attached the invoice in which repairs came out to in which we only charge you in the amount of not the I also attached the invoice in which Alpha Omega that you provided in which does not state any spot cleaning was done for no charge Also attached is the Tenant check out Security Deposit Disposition in which shows Actual move out date of 03/07/ This is why we contract with a third party vendor so that we are not accuse of charging for items that require repairs to a home after move out We do understand your frustration if items were taken care of prior to move out we would of refunded all your security deposit But after reviewing all documents it clearly shows that a partial refund of the security deposit was due
To whom it may concern After carefully reading your complaint and investigating your complaint Ready Rentals has days to issue any refund on your security deposit in which this is explained to you on your rental agreement Ready Rentals also has a third party company that
inspects home after tenants move out on any of our property in which a report is given to Ready Rentals and Owner of home and at this time Ready Rental discuss any repairs needed to property in which the home that your occupied was in need to repairs This was deducted from your Security Deposit in which all parties agreed upon when signing the rental agreement I understand that you are a military family and that you look and count on a full refund of the security deposit But when repairs are needed to be completed due to Tenant occupying the property did not repair Ready Rentals has to use the security deposit to make repairs and the balance left over is given back to tenant Ready Rentals is not in the business of keeping the security deposit but also we need to make sure home is repaired
Good Morning, I have received your complaint and I also have attached the report that we received when a tenant moves out this issues needed to be address and this is what caused your a partial of your security deposit to be returned to you *** did send you the invoice for the repairs that
were completed If you have any questions please feel free to contact our office
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:No where does it state the application fee is non-refundableIf so, why would *** state she would look into getting us our refunds? Your answer doesn't line up with what your website or employees saidAdditionally, why would you support the actions of those employees if you feel their actions and statements went against your policies? That is all the more reason to refund the fees that were paid under pretensesI was told they were being ran only for background checks, not credit since we would pay months (which is half the lease) up-frontThen we both passed the background checks and were denied solely based on creditMy statement is supported by ***'s reply that she would work on getting us our application fees refundedYou all are a business who is primarily based on customer serviceWe were lied to several times by ***As the Office Manager, I ask that you please make this situation rightBelow is what is stated on your websiteIt doesn't say it's non refundable and *** said she would work on getting us a refundAs a company, if your employee goes against your own policies, you should make it right with the customer, not the employee who lied multiple times. Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $50.00 Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030 From: *** *** Date: May 20, ***6when you applied it tells you the criteria you need to have prior to you submitting your application,, you did not meet that criteria *** ***Property Manager/RealtorReady Rentals/Ultimate Realty*** *** ***San *** Tx 78266*** ext *** fax***.***On Fri, May 20, ***at 11:AM, *** *** wrote:I am the Property Manager her at our office, there is no higher office. *** ***Property Manager/RealtorReady Rentals/Ultimate Realty*** *** ***San *** Tx 78266*** ext *** fax***.***On Fri, May 20, ***at 11:AM, *** wrote:May I please have the contact email and phone number to your corporate office? Thank you,*** On Friday, May 20, ***6, 11:AM, *** *** wrote: no I can do since I ran both the applications to see if I could get you approved. *** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Fri, May 20, ***at 11:AM, *** wrote:Hi ***,I'm writing to see if you are able to refund *** ***'s and my application fee on the basis of the reasons discussed previouslyIt would be greatly appreciated. Thank you for your time,*** On Wednesday, May 11, ***6, 4:PM, *** wrote: the denial letters were emailed to you thank you, I will see what I can do to refund your application fee*** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, ***at 3:PM, *** wrote:owner said no I am sorry. *** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, ***at 3:PM, *** wrote:I appreciate you asking the ownerI haven't seen my credit report but I know for sure the only valid negative accounts are with Capital One and Citi BankAll others are medical. On Wednesday, May 11, ***6, 3:PM, *** *** wrote: both, and you both are under the only thing I can do is ask the owner who will have the final say somedical bill don't count against you if you would pay them even a small portion a month bucks to make it look like your at least trying but hey I am not a financial advisor let me contact the owner *** ***Property Manager/RealtorReady Rentals/Ultimate On Wed, May 11, ***at 3:PM, *** wrote:Mrs***,In response to your question, I had credit scores of *** prior to a major accident which has left me permanently disabled and in the final stages of receiving SSDIMy financial advisor and I worked together to come up with a plan that would best suit my short term needs until SSDI startsThat plan included staying in great standing with my previous landlord and not defaulting on my car loanI followed my financial advisor's advice and maintained all of my accounts except for my two credit cards as discussedThose will be taken care of after SSDI startsEverything else has been kept up-to-dateIf my credit score dropped 250+ points because of two credit cards and that's the reason for my denial, I am very surprised especially since I disclosed this to begin withIf there are any other accounts on my credit showing as write-off's or collections, they are all medical bills which I was told cannot be counted against me, even if they sell the debt to a collection agency. The several thousand dollars I have has been set aside for housing per my financial advisor's advice and I provided the most current statement from my financial institute showing I have that cash on hand. I just want to clarify that you are saying my credit score is below a 550. Do both Xxxxxxx and I have to be above or just one of us? Thank you,*** On Wednesday, May 11, ***6, 3:PM, *** *** wrote: I understand will send you the denial letterThe credit score has to be a minimum of even with all the collections or charge off on their, if you have that kind of money why not pay some of those off and up your credit score*** ***Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, ***at 3:PM, *** wrote:Hello Mrs***,After speaking with the Realtor, ***, and explaining our current situation, *** spoke with the property manager to let her know the information I shared which included our ability to pay up to months rent in advance if necessaryI was left with the impression we would be approved and that you all would call for additional information if needed to clarify anything "negative." We disclosed everything in advance to ensure we would not be applying for this residence in vainWe did not receive a call to provide additional information or to clarify anything.We are asking that you please reconsider our applications. We are also asking to be provided with the reason(s) for denial or the instructions on how to assertain the formal denial report for both *** and myself. Thank you for your assistance,*** *** On Wednesday, May 11, ***6, 2:PM, *** *** wrote: cannot be approved you do not meet our criteria *** ***Property Manager/RealtorReady Rentals/Ultimate Realty*** *** ***San *** Tx 78266*** ext *** fax***.*** Below is what is on your own websiteAnd nowhere does it state tbe Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030"Before you begin:Please be prepared to pay the application fee as outlined in the property listingIn addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide years of residential history as well as contact information for your rental referencesYou will also be asked to provide one month worth of pay stubsPlease note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of must submit a separate rental application.Application fee: $50.00Regards,*** ***
Regards,
*** ***
*** Good Afternoon. This is not the place to file a work order per your agreement there is a hour line to call and submit work orders please review your agreement. the number to dial is ***. or submit via the tenant portal thank you
Mr*** I have attached the Residential Lease Inventory and Condition Form to this email, so you can see what I am going off ofIf it is not notated on the form, it is going to be charged against youThese are the terms laid out in the lease agreement
There is no mention of a pallet anywhere on your inventory condition formFurthermore, there was oil left in the garage (in some containers) that had to be disposed ofThis is a hazardous chemical that can’t be just thrown awayThe $charge was to dispose of both of these items Nail holes- many of those nail holes were fresh and were not there previously or marked down on your inventory condition formYou are responsible for removing any nails and patching nail holesThis was not doneAgain, $that you were charged out of $total is more than reasonable and fair to both parties The smoke detector battery “Then per your report the Smoke det battery was missing- but I looked and in the other report it states " it has been like that since 2008.” That is not at all what the report statesAll the “2008” indicates is the year the smoke detectors were manufacturedThat’s itYou are still responsible for leaving them with batteriesIf they were like that when you moved in, this was not indicated on your move in formIt would have been taken care of at that time.Again, I believe I have been more than fair in the charges assessed to you and I will not be issuing anymore moniesWe consider this to be a closed matterThank you.Warm Regards,
Complaint: ***
I am rejecting this response because: The main premise of the charges stem from discoloration of the touch up paint when in fact the company itself sent out a painting contractor to patch the ceiling in the dining room after a water leak about a year ago and it was their paint that was left behind that I used to touch up other areas of the houseI do not believe it is a tenant responsibility to repaint a home he lived in for over yearsThis is the first time I have seen this report even though I have asked for it without any luckI totally reject this finding as unfair and unethical
Regards,
*** ***