Philadelphia Bridal CoBridal Loft, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Having reviewed PBC’s latest response, dated 12/29/2017, I have noted those areas still in dispute:1) PBC states that [redacted] ’s measures, according to the chart, fell into the size 10, yet PBC ordered a dress size of This is documented by PBC measuring chart and subsequent texts.2) PBC stated that the employee, “a recent hire had been thoroughly trained by the owner”However the document, text messages, supplied by PBC indicated that the employee was uncertain and asked for guidance from the owner after we left the storeThis would support our claim that the signatures on the order had not been filled out properly in front of usWhen asked at the time of our initial visit we asked that employee what size would she order, and was told a size 3) As we have stated before in our original filing we did purchase another dress from [redacted] in [redacted] who performed the same measuring standards of [redacted] Coand that shop ordered a size 4) I have requested that PBC supply us with their lawyers name and contact, as quoted in her response, information for our lawyer to speak to seek a resolution in this matter, PBC has failed to do so.5) PBC states that their seamstress “told her that she DEFINITELY COULD alter her gown with NO PROBLEM!”This is a much different story that was told to us by PBC seamstress as we have stated in our original claim Regards, [redacted] ***

Apparently there was a formatting issue with my last response so l have included it in the body ofthis email as l am away on vacation with limited access to my resources:-The facts of the matter are that Philadelphia Bridal Company follows strict measuring guidelinesas are industry standards, the following are pictures that show how we measure as provided byBridal Designer company.-PBC has carried over ten bridal designers, over the course of time, each designer explicitly statesthat to determine sizing you must measure BUST, WASIT AND HIP and order the gown that meetsup with the LARGEST measurement on the body correlating to the specific designer size chad.-Furthermore, [redacted] speci?cally states,“Dear retailer,When placing a special order always measure the cusiomer’s bust, waist, and hipsPleaseplace the order based onmeasurements provided in each size chartPlease do not size a customer from your stocksampleGowns have a tendency to stretch with continued use."-They go on to instruct their retailers the following when ordering:" [redacted] will not accept responsibility for special orders sized from stock samplesAllspecial orders must be based on customers actual measurements.“-For the past four years Philadelphia Bridal Company has measured each and every Bride andBridesmaid in this fashion, with success.-This client was handled with professionalism and up to bridal industry retail standardsMs***was assisted by Phiiadelphia Bridal Company employee who although was a recent hire, had beenthoroughly trained by the owner herselfThis hire has a strong background in working with clothingand dressing individuals as being a Fashion StylistThis hire also has sold a number of gowns forPBC and have ali come in correct sizing, some even similarly large when the industry measuringstyle calls for itHer measuring style is correct and her hiring timeframe in accordance to Ms.***s appointment date has no correlation in any wayin fact in Ms***‘s words this hire was:"She was super nice and helpful (as l‘m sure everyone there is)!"-Ms [redacted] feels the need to attack mine and my Boutiques Fashion knowledge which is uncalledforAs owner and operator of PBC, my background is in Fashion with a Bachelors of Science inFashion Design from Philadelphia UniversityMy career background is in Fashion as well for someof my career history l was a Costume Designer for [redacted] , a Design Apprentice for [redacted] ***, a Design Assistant for [redacted] as well as many other design postions.l have more than adequate knowledge of measuring and sizing and trained the Bridal Consultantwho measured Ms [redacted] that dayl also personally sounded off on said measuring of Ms***As we know, the credit card company was shown all the same information, and sided withPhiladelphia Bridal Company.-Small business owners are people too, l did my job as set by my industry standardsl amoffended by all the lying and blame placing that has transpiredl communicated with my lawyerafter threatening me with coming after me for three times the cost of the gown which is not just inthis caseAs stated by my lawyer:“it doesn't sound like you did anything wrongYou gave her what she wanted andasked forThe threat of suit (for three times) is a consumer protection act that is designed toheip people who are the victim of small fraudsClearly this is not that."-Both myself and my team correctly held up the bridal industry standard of measuring and orderingin this situationl have been accused of passing o?a sample gown as her dress, when the tagclearly has her unique purchase order of wedding date and initials as well as documentation oforder, shipping, and delivery in an expedited time frame to my storel apologize it you do not agreewith bridal industry standard procedures, but l have successfully followed since l have been inbusinessl have a contract set in place that was signedI am not responsible for any changes incustomers physique after order placementComparing an order placed in Aprii.-Contracts are put in place to protect both the customer and the business so these kind or’situations ariseShe had adequate time to read BOTH CONTRACTS that were signed and dated.-Contracts that were signed were the confirmation of size and dress.-Second Contract for pick up and removal from boutique agreeing to garment was signed wassigned after trying on her actual gown and paying the balanceAt which point it/is [redacted] removedgown from boutique location claiming ownership.Best Wishes.AshleyAshley *** C [redacted] OwnerPhiladelphia Bridal Company