Philadelphia Flooring Supply

DATE: 12-09-Dear Sir/Madam:The following is my written to explain about the complaint that was assigned an ID [redacted] .First of all, I am so sorry to see my customer not happyI will take this as an experience for future work.The item (cabinet glass door) was customized orderIt is right on time when my carpentry worker is in month vacationI have to order from other companyIt take litte time longer than I expectedI finally sent her door on December 2nd 2014.Hopefully, this will not draw a bad record for my company.Sincerely, Fu L

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and I'm in receipt of "wood cabinet doors" , and find that this resolution is satisfactory to me I wish to thank you for your assistance Happy Holidays Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and I'm in receipt of 2 "wood cabinet doors" , and find that this resolution is satisfactory to me. 
I wish to thank you for your assistance.  Happy Holidays.
Regards, [redacted]

DATE: 12-09-14
Dear Sir/Madam:The following is my written to explain about the complaint that was assigned an ID [redacted].First of all, I am so sorry to see my customer not happy. I will take this as an experience for future work.The item (cabinet glass door) was...

customized order. It is right on time when my carpentry worker is in 1 month vacation. I have to order from other company. It take litte time longer than I expected. I finally sent her 2 door on December 2nd 2014.Hopefully, this will not draw a bad record for my company.Sincerely, Fu L

Review: 10/06/2014 Ordered "honey birch kitchen cabinets", including 2 cabinets with "glass doors (15 by 36)". 10/20/2014 Cabinets were delivered without the 2 glass doors. I was told the glass doors would be ready by 10/22 or 10/23/2014 because they hadn't been cut yet. After calling and visiting the store several times for the last 6 weeks,I still haven't received the doors, was given excuse after excuse. At this time there are 2 cabinets in my kitchen without doors. Everything was paid in full.Desired Settlement: At this stage, "two" correctly sized (15x36) wall cabinet doors, glass if they are capable to do so, if not, I'll accept two honey birch wood style 15x36 kitchen cabinet doors. Or, the replacement and installation of two honey birch cabinets.

Business

Response:

DATE: 12-09-14Dear Sir/Madam:The following is my written to explain about the complaint that was assigned an ID [redacted].First of all, I am so sorry to see my customer not happy. I will take this as an experience for future work.The item (cabinet glass door) was customized order. It is right on time when my carpentry worker is in 1 month vacation. I have to order from other company. It take litte time longer than I expected. I finally sent her 2 door on December 2nd 2014.Hopefully, this will not draw a bad record for my company.Sincerely, Fu L

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and I'm in receipt of 2 "wood cabinet doors" , and find that this resolution is satisfactory to me.

I wish to thank you for your assistance. Happy Holidays.

Regards, [redacted]