Philadelphia House

February 26, 2016Dear [redacted] ,We met with [redacted] today in reference to her complaintWe were able to resolve the complaint with herPlease Mark the file with "Client Satisfied - Matter Resolved and Closed."We appreciate you bring this matter to our attention.RegardsRobbie M

February 26, 2016Dear [redacted] ,We met with [redacted] today in reference to her complaintWe were able to resolve the complaint with herPlease Mark the file with "Client Satisfied - Matter Resolved and Closed."We appreciate you bring this matter to our attentionRegards Robbie M

February 23, 2016I am in receipt of your complaint and regret that you are experiencing anything less that 100% Customer satisfactionPlease know that we take our customer's complaints very seriously and work quickly to investigate the matter and resolve their dissatisfaction right away.Please call or text me so we can set up a time for you to come in to review and resolve your complaintMy mobile number is [redacted] ***.Robbie M

We are happy that the client is in the process of getting approved for loanIt is our passion that people get out from the trap of having to continuously rent and become home owners by building up their wealth through equity and not their landlords.We understand that the client does not want to work with us anymore because she feels there was a break down in communicationWe make sure that the lines of communication is open with each and every clientWe do this by documenting and logging all communication with the client by both automated and manual systemsAll emails are logged when they are sent out and when they are opened by the clientThe clients file is updated every time a staff member speaks with themWe set multiple appointments with the client but the client did not show upOn our last call the client was offered to be helped personally by one of our agents but she refused to come to the office to get help stating that it was not worth it.The client understood that she would be getting emails with proprietary training information and admits to receiving those emailsShe understood that the credit and a mortgage department would be sending these training videos to herChent expressed to us that she was not receiving the videos when our printout clearly shows them as sent received and opened with no problemsClient states that our videos are misleading and dishonest because they are youtube videosThe youtube videos she is referring to are video marketing or testimonials of previous clients who have had positive results by working with our companyOur training videos are in the trainer’s voice and explains in full detail what needs to be done in the tasks and our delivered through a secure serverWhen she signed up she understood she would be getting these videos.We understand that life gets busy and the client did not have a good experienceWe strive to make every customer satisfied with our serviceWe are not happy that the client had a bad experience and for that reason we will be glad to work out a resund with the clientPlease have them contact the owner so he can work out the arrangement

August 11, 2015Dear [redacted] ,We are in receipt of the above complaint filed with your office, called and left a message with [redacted] todayAttached please find a copy of the letter we sent to [redacted] requesting her contact our office to review and resolve her complaintWe were surprised about her complaint since she did not contact myself or our compliance officer to try and resolve this with us first as explained in our attached complaint policy that she signed.It is our goal to resolve any matters clients may have quickly and effectively.Robbie MPhiladelphiaHouse.Com Broker

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not state I never recieved a email from Philadelphia House, but I did on various occasions inform them by emails, and phone calls all the emails they are claiming to have sent me were not being recievedI was told to look in my spam and junk folder which I did do as instructed I'm not understanding why some emails made it through and others didn't? I recieve all my business emails to my [redacted] account daily I have no email issues with any other company I don't want to work with Philadelphia House anymore for they do not handle business in a professional or appropriate manner Only time I heard from Philadelphia House is when they did not recieve their funds Nothing has been done with my credit I did ask if I am making payments what is being done on their part? I was told "you are being provided with information from our comapny"This is very misleading, for which I was told the program work different then what I have encountered so far Paying for youtube videos and clicking done when finished is not something that I would have agreed to paying $99/ monthly I am now working with Navy Federal Credit Union which I am pre approved for a mortgage loan, and in the process of bettering my credit and looking for a new homeI am asking for a full refund Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I wish to close this case effective immediately. Thanks for your timely assistance in this matter
Regards,
*** ***

August 14, 2015Dear ** ***,We met with ** *** yesterday in reference to her complaintWe were able to resolve the complaint with herPlease Mark the file with “Client Satisfied - Matter Resolved and Closed."We appreciate you bring this matter to our attention.RegardsRobbie M.Philadelphiahouse.Com Broker

August 14, Dear ** ***,We met with ** *** yesterday in reference to her complaintWe were able to resolve the complaint with herPlease Mark the file with “Client Satisfied - Matter Resolved and Closed."We appreciate you bring this matter to our attentionRegardsRobbie MPhiladelphiahouse.Com Broker

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I wish to close this case effective immediately.
Thanks for your timely assistance in this matter
Regards,
*** ***

August 11, 2015Dear ** ***,We are in receipt of the above complaint filed with your office, called and left a message with ** *** todayAttached please find a copy of the letter we sent to ** *** requesting her contact our office to review and resolve her complaintWe
were surprised about her complaint since she did not contact myself or our compliance officer to try and resolve this with us first as explained in our attached complaint policy that she signed.It is our goal to resolve any matters clients may have quickly and effectively.Robbie MPhiladelphiaHouse.Com Broker

February 23, 2016
I am in receipt of your complaint and regret that you are experiencing anything less that 100% Customer satisfaction. Please know that we take our customer's complaints very seriously and work quickly to investigate the matter and resolve their dissatisfaction right...

away.Please call or text me so we can set up a time for you to come in to review and resolve your complaint. My mobile number is [redacted].Robbie M

August 11, 2015Dear [redacted],We are in receipt of the above complaint filed with your office, called and left a message with [redacted] today. Attached please find a copy of the letter we sent to [redacted] requesting her contact our office to review and resolve her complaint. We were surprised...

about her complaint since she did not contact myself or our compliance officer to try and resolve this with us first as explained in our attached complaint policy that she signed.It is our goal to resolve any matters clients may have quickly and effectively.Robbie MPhiladelphiaHouse.Com Broker

February 26, 2016Dear [redacted],We met with [redacted] today in reference to her complaint. We were able to resolve the complaint with her. Please Mark the file with "Client Satisfied - Matter Resolved and Closed."We appreciate you bring this matter to our attention.RegardsRobbie M

February 23, 2016I am in receipt of your complaint and regret that you are experiencing anything less that 100% Customer satisfaction. Please know that we take our customer's complaints very seriously and work quickly to investigate the matter and resolve their dissatisfaction right away.Please call...

or text me so we can set up a time for you to come in to review and resolve your complaint. My mobile number is [redacted].Robbie M

February 26, 2016Dear [redacted],We met with [redacted] today in reference to her complaint. We were able to resolve the complaint with her. Please Mark the file with "Client Satisfied - Matter Resolved and Closed."We appreciate you bring this matter to our attention.
Regards
Robbie M

Handwritten response.

We are happy that the client is in the process of getting approved for loan. It is our passion that people get out from the trap of having to continuously rent and become home owners by building up their wealth through equity and not their landlords.We understand that the client does not want to work with us anymore because she feels there was a break down in communication. We make sure that the lines of communication is open with each and every client. We do this by documenting and logging all communication with the client by both automated and manual systems. All emails are logged when they are sent out and when they are opened by the client. The clients file is updated every time a staff member speaks with them. We set multiple appointments with the client but the client did not show up. On our last call the client was offered to be helped personally by one of our agents but she refused to come to the office to get help stating that it was not worth it.The client understood that she would be getting emails with proprietary training information and admits to receiving those emails. She understood that the credit and a mortgage department would be sending these training videos to her. Chent expressed to us that she was not receiving the videos when our printout clearly shows them as sent received and opened with no problems. Client states that our videos are misleading and dishonest because they are youtube videos. The youtube videos she is referring to are video marketing or testimonials of previous clients who have had positive results by working with our company. Our training videos are in the trainer’s voice and explains in full detail what needs to be done in the tasks and our delivered through a secure server. When she signed up she understood she would be getting these videos.We understand that life gets busy and the client did not have a good experience. We strive to make every customer satisfied with our service. We are not happy that the client had a bad experience and for that reason we will be glad to work out a resund with the client. Please have them contact the owner so he can work out the arrangement.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response...

because:  I did not state I never recieved a email from Philadelphia House, but I did on various occasions inform them by emails, and phone calls all the emails they are claiming to have sent me were not being recieved. I was told to look in my spam and junk folder which I did do as instructed.  I'm not understanding why some emails made it through and others didn't? I recieve all my business emails to my [redacted] account daily.  I have no email issues with any other company.  I don't want to work with Philadelphia House anymore for they do not handle business in a professional or appropriate manner.  Only time I heard from  Philadelphia House is when they did not recieve their funds.  Nothing has been done with my credit.  I did ask if I am making payments what is being done on their part? I was told "you are being provided with information from our comapny". This is very misleading, for which I was told the program work different then what I have encountered so far.  Paying for youtube videos and clicking done when finished is not something that I would have agreed to paying $99/ monthly.  I am now working with Navy Federal Credit Union which I am pre approved for a mortgage loan, and in the process of bettering my credit and looking for a new home. I am asking for a full refund. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
--------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Fri, Sep 5, 2014 at 10:00 AM
Subject: Fwd: case #[redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Sep 4, 2014 at 1:57 PM
Subject: case #[redacted]
To: [email protected]
I have contacted Rob (manager) from Philadelphia House; as I was instructed to do on the invoce sent to the Revdex.com. That invoice did indicate I would be issued a refund. Rob pretty much was trying to buy time, so this case would close. Rob wanted to issue me a refund in the amount of $100, and have me sign a document stating I am satisfied, and our issues are resolved. I request a full refund in the amount of 448.00.
 
[redacted]
[redacted]
[redacted]