Philadelphia Truck Lines

October 7,Dear Sir or Madam;In response to the above complaint, company policy on all deliveries Is have consignee sign for cargo, inspect the cargo, make a note of any damages or discrepancies accept delivery.In this case the consignee failed to Inspect their goods waited a couple of day then wanted to file a claimOnce the goods are received and no damages noted we will not honor or acknowledge any claimsThis is company policy and standard Industry practiceThe onus falls onto the consignee to reject, accept, or accept with notations of damage, their freight.The consignee states they want refund of money they paid for the product but they did not purchase the product from usTheir claim might be with their shipper or the forwarder they utilized to bring from overseasI find it a little disconcerting that this person is looking for an amount almost $greater than the purchase price of the goods.Hopefully this explains the processSincerely, Robert C Director of Sales & Operation

March 11, Dear Revdex.com: First let me address the issue of submitting a claim Submitting claims in the cargo industry you submit a claim for the amount of damage to the product and do it in writing.Next this woman states her driver picking signed boxes corners crushed but this was incorrect and it her first timeIgnorance is no excuse for me to honor a claimWhen a customer picks up cargo at my facility either them or a representative signs for the cargoIf there are damages they are told to note the damage and get a copy for their recordsIf they fail to follow procedures that are explained why is that or faultin this instance the complainant was given information where the damage occurred and who she should file a claim withShe chose to ignore that information and believe those people that it wasn’t their fault and they should contact usThere is a chain of custody and procedures to follow if and when damage occurs in this case the point of damage was at the ocean break bulk facilityShe was informed of this and did not listen therefore we denied her claim to usAs to all of the fees and processes and shipping, our liability is to the goods if we were responsible we would have covered the damaged to the goods only She should revisit her information and follow up with the proper parties Robert C Director of Sales & Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Philadelphia truck lines delivered the damaged freightI provided the damage picture before it delivered at my house Again I am not claiming for the goods cost Demanding for the $paid to the total shipments and other fees In my first complaint it self I explained the trucker got signed at front door before delivery if goods This is against industry standards Ravi Regards, [redacted]

I am in receipt of your letter concerning [redacted] Master Air Waybill (MAWB) [redacted] Let me try and explain the process which this person never followedWe are the inland arm of [redacted] cargoAny cargo arriving into JFK Int' or IAD int' airports is trucked via our company to the destination cityIn this case Baltimore Once the cargo arrives we are required by [redacted] , our customer, notify them that the cargo has arrived, notify the customs broker, if applicable, the freight has arrived, notify Customs and Border Patrol (US Customs) the freight has arrived and to notify the consignee the freight has arrived, if telephone numbers are providedIn this case the number provided [redacted] my people called this number Spoke to a young man and advised that we had freight on hand, our responsibility was fulfilledOnce the freight arrives we allow storage at our facility FREE for hours / daysOnce that time has been exceeded we then begin to charge storage at a rate of $per day or $per bper day whichever is greaterThis person was notified when they attempted to pick up the cargo from our facility, they weren't just told to pay with no explanationThe $includes days of chargeable storage and our processing fee of $which is charged on EVERY shipment passing through our facility when customs is involvedIt is an import Service Charge (ISC)Our people follow the processes in place daily and they do their job wellIf the say they notified Someone, they did.This person receiving the cargo says no one ever notified him, he didn't know where his package was, and he went to BWI Airport to look for [redacted] all problems that do not involve usWe are very good at our jobs and my people do not lie when it comes to notifications.If this freight was damaged or lost after the free time expired, they would have expected us to pay for the damages Caused or the lost freight, Something that never would have happened if they picked up in the allotted timeWe charge storage, to offset any losses, to offset the major rent we pay monthly.If I purchased Something overseas, had gifts sent from overseas, had anything sent would track and trace to see when it arrivedThese people did nothing, then after letting their freight sit for days, want to Complain and discredit our reputation, because they aren't happy with our justified fees.We transported, handled, notified, and protected their cargo while it was in our possession and we are entitled to our feesThe reason we charge cash, when peopleLike these are unhappy and pay with checks they usually just stop payment and we lose.As for not giving him the Owner's email information, the decision is mine to make regarding storage with the full Support of the owner, not my manager, because I do not have one report to the owner ONLYHe failed to inform you that I did give him the owner's name and advised he could call between the hours of)06:to 14:daily and ask for the owner.Please allow this letter to serve as an explanation and do not allow this complaint to tarnish our reputationWe work hard to perform and maintain or image and when uninformed people aren't happy they feel they can complain and justify their ignorance.I look forward to your reply.Sincerely,Robert LC [redacted] Director of Sales & Operations Philadelphia Truck Lines, Inc

October 14,
Dear Revdex.com:First let me address the Issue of submitting a claim Submitting claims in the cargo industry you submit a claim for the amount of damage to the product or the whole product if totally destroyed not your "other fees"Next this gentleman states what is against industry standards, I am in the industry, and the standard is deliver you sign, then inspect the goods, if you do not make damage notations and the driver leaves we cannot and will not honor any claimsWhen *** or *** delivers goods do they stop the driver, inspect the goods then sign for the goods, NO, they sign and accept the packageThere is some onus on the consignee or owner of the product to receive the goods and acknowledge their receipt either in good condition or note damages they DID NOT note any damages we do not honor after the fact claims,
Sincerely,
Robert CDirector of Sales & Operation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Dear Revdex.com,
I reviewed the response from PTL and there are some
discrepanciesTheir representative states that in the cargo industry you
submit a claim in writingI have sent several emails to him asking for
assistance to file a claim and never got a response
I am not sure if an email is considered filing a claim in
writing, but I tried
When my driver went to pick up the shipment he was asked to
pay and sign that the order is fine before he was even shown what the shipment
looked like. Once it was brought out and
he saw the damage there was no one to talk to and certainly no one explained to
him what he needed to do. Trying to get
away with the damages because you have a new customer that is not familiar with
the procedures is not the way to treat your customers.
We were not able assess the real damage until we opened and
checked every single boxEven a crashed corner caused the packages inside to
crash into each other and damage the rest of the boxes. Once the box was crashed it became
unsellable
PTL representative assumed that the damage occurred at the
ocean break bulk facility and suggested that I contact themI did do that and
got a response from the owner of the company that the PTL never claimed the
damages and since we picked up the damaged shipment from PTL we should follow a
chain of custody and file a claim with PTLHe said that he would reject my
claim due to lack of evidence
I can’t argue with that and agree with his pointI forwarded
his email to PTL and asked again for help with filing a claimMy emails were
ignored and I never received a responseIn my emails I have asked for
documentation that was sent to the break bulk facility about the damage and
never received anythingIf PTL neglected to document the damage I have nothing
to base my claim on with the break bulk facility
We picked up the damaged shipment from PTL, we paid them for
the shipment and I believe that they should file a claim and reimburse us for
the damage They are just trying to take
advantage of a new customer who is not familiar with the processAttached are the pictures of some of the damaged boxes
Regards,
*** ***

Dear ***,
Thank you for the follow upI am attaching all the emails as requiredFirst is the initial email that I sent to PTL trying to find out how to handle the claimI attached the pictures with my email which were provided to Revdex.com previously (let me know if you need me to resend them)PTL confirmed the damages and provided their pictures (see attached)At that time I was told to file the claim with the break bulk facilityI contacted my freight forwarder (***) and the break bulk facility (***)Emails are attached in the third attachmentThe owner of the break bulk facility responded that PTL did not document any damages and he would reject the claimSince PTL did not provide me with any proof (requested in attachment Response from PTL confirming damages), I had to agree with *** and decided to go back to PTL to file the claim.
I forwarded response from *** to PTL but did not get any response backSee email in the last attachment (Response from *** and ***)That's when I decided to file the Revdex.com claimPlease assist with this issueWe are a small family owned business just starting out and cannot afford a 30% loss on our first shipmentThank you for your time*** ***

I am in receipt of your letter concerning *** *** Master Air Waybill (MAWB) ***Let me try and explain the process which this person never followedWe are the inland arm of *** *** cargoAny cargo arriving into JFK Int' or IAD int' airports is trucked via our company to the
destination cityIn this case Baltimore Once the cargo arrives we are required by *** ***, our customer, notify them that the cargo has arrived, notify the customs broker, if applicable, the freight has arrived, notify Customs and Border Patrol (US Customs) the freight has arrived and to notify the consignee the freight has arrived, if telephone numbers are providedIn this case the number provided *** my people called this number Spoke to a young man and advised that we had freight on hand, our responsibility was fulfilledOnce the freight arrives we allow storage at our facility FREE for hours / daysOnce that time has been exceeded we then begin to charge storage at a rate of $per day or $per bper day whichever is greaterThis person was notified when they attempted to pick up the cargo from our facility, they weren't just told to pay with no explanationThe $includes days of chargeable storage and our processing fee of $which is charged on EVERY shipment passing through our facility when customs is involvedIt is an import Service Charge (ISC)Our people follow the processes in place daily and they do their job wellIf the say they notified Someone, they did.This person receiving the cargo says no one ever notified him, he didn't know where his package was, and he went to BWI Airport to look for *** *** all problems that do not involve usWe are very good at our jobs and my people do not lie when it comes to notifications.If this freight was damaged or lost after the free time expired, they would have expected us to pay for the damages Caused or the lost freight, Something that never would have happened if they picked up in the allotted timeWe charge storage, to offset any losses, to offset the major rent we pay monthly.If I purchased Something overseas, had gifts sent from overseas, had anything sent would track and trace to see when it arrivedThese people did nothing, then after letting their freight sit for days, want to Complain and discredit our reputation, because they aren't happy with our justified fees.We transported, handled, notified, and protected their cargo while it was in our possession and we are entitled to our feesThe reason we charge cash, when peopleLike these are unhappy and pay with checks they usually just stop payment and we lose.As for not giving him the Owner's email information, the decision is mine to make regarding storage with the full Support of the owner, not my manager, because I do not have one report to the owner ONLYHe failed to inform you that I did give him the owner's name and advised he could call between the hours of)06:to 14:daily and ask for the owner.Please allow this letter to serve as an explanation and do not allow this complaint to tarnish our reputationWe work hard to perform and maintain or image and when uninformed people aren't happy they feel they can complain and justify their ignorance.I look forward to your reply.Sincerely,Robert LC*** Director of Sales & Operations Philadelphia Truck Lines, Inc

I am in receipt of your letter concerning [redacted] Master Air Waybill (MAWB) [redacted]. Let me try and explain the process which this person never followed. We are the inland arm of [redacted] cargo. Any cargo arriving into JFK Int' or IAD int' airports is trucked via our company to the...

destination city. In this case Baltimore Once the cargo arrives we are required by [redacted], our customer, notify them that the cargo has arrived, notify the customs broker, if applicable, the freight has arrived, notify Customs and Border Patrol (US Customs) the freight has arrived and to notify the consignee the freight has arrived, if telephone numbers are provided. In this case the number provided [redacted] my people called this number Spoke to a young man and advised that we had freight on hand, our responsibility was fulfilled. Once the freight arrives we allow storage at our facility FREE for 72 hours / 3 days. Once that time has been exceeded we then begin to charge storage at a rate of $20.00 per day or $0.04 per b. per day whichever is greater. This person was notified when they attempted to pick up the cargo from our facility, they weren't just told to pay with no explanation. The $170.00 includes 6 days of chargeable storage and our processing fee of $50.00 which is charged on EVERY shipment passing through our facility when customs is involved. It is an import Service Charge (ISC). Our people follow the processes in place daily and they do their job well. If the say they notified Someone, they did.This person receiving the cargo says no one ever notified him, he didn't know where his package was, and he went to BWI Airport to look for [redacted] all problems that do not involve us. We are very good at our jobs and my people do not lie when it comes to notifications.If this freight was damaged or lost after the free time expired, they would have expected us to pay for the damages Caused or the lost freight, Something that never would have happened if they picked up in the allotted time. We charge storage, to offset any losses, to offset the major rent we pay monthly.If I purchased Something overseas, had gifts sent from overseas, had anything sent would track and trace to see when it arrived. These people did nothing, then after letting their freight sit for days, want to Complain and discredit our reputation, because they aren't happy with our justified fees.We transported, handled, notified, and protected their cargo while it was in our possession and we are entitled to our fees. The reason we charge cash, when people. Like these are unhappy and pay with checks they usually just stop payment and we lose.As for not giving him the Owner's email information, the decision is mine to make regarding storage with the full Support of the owner, not my manager, because I do not have one report to the owner ONLY. He failed to inform you that I did give him the owner's name and advised he could call between the hours of)06:00 to 14:00 daily and ask for the owner.Please allow this letter to serve as an explanation and do not allow this complaint to tarnish our reputation. We work hard to perform and maintain or image and when uninformed people aren't happy they feel they can complain and justify their ignorance.I look forward to your reply.Sincerely,Robert L. C[redacted] Director of Sales & Operations Philadelphia Truck Lines, Inc.

October 7,2014
Dear Sir or Madam;In response to the above complaint, company policy on all deliveries Is have consignee sign for cargo, inspect the cargo, make a note of any damages or discrepancies accept delivery.In this case the consignee failed to Inspect their goods...

waited a couple of day then wanted to file a claim. Once the goods are received and no damages noted we will not honor or acknowledge any claims. This is company policy and standard Industry practice. The onus falls onto the consignee to reject, accept, or accept with notations of damage, their freight.The consignee states they want refund of money they paid for the product but they did not purchase the product from us. Their claim might be with their shipper or the forwarder they utilized to bring from overseasI find it a little disconcerting that this person is looking for an amount almost $1000.00 greater than the purchase price of the goods.Hopefully this explains the processSincerely,
Robert C
Director of Sales & Operation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Philadelphia truck lines delivered the damaged freight. I provided the damage picture before it delivered at my house . Again I am not claiming for the goods cost . Demanding for the $1038 paid to the total shipments and other fees . In my first complaint it self I explained the trucker got signed at front door before delivery if goods . This is against industry standards .
Ravi  
Regards,
[redacted]

I am in receipt of your letter concerning [redacted] Master Air Waybill (MAWB) [redacted]. Let me try and explain the process which this person never followed. We are the inland arm of [redacted] cargo. Any cargo arriving into JFK Int' or IAD int' airports is trucked via our company to the...

destination city. In this case Baltimore Once the cargo arrives we are required by [redacted], our customer, notify them that the cargo has arrived, notify the customs broker, if applicable, the freight has arrived, notify Customs and Border Patrol (US Customs) the freight has arrived and to notify the consignee the freight has arrived, if telephone numbers are provided. In this case the number provided [redacted] my people called this number Spoke to a young man and advised that we had freight on hand, our responsibility was fulfilled. Once the freight arrives we allow storage at our facility FREE for 72 hours / 3 days. Once that time has been exceeded we then begin to charge storage at a rate of $20.00 per day or $0.04 per b. per day whichever is greater. This person was notified when they attempted to pick up the cargo from our facility, they weren't just told to pay with no explanation. The $170.00 includes 6 days of chargeable storage and our processing fee of $50.00 which is charged on EVERY shipment passing through our facility when customs is involved. It is an import Service Charge (ISC). Our people follow the processes in place daily and they do their job well. If the say they notified Someone, they did.This person receiving the cargo says no one ever notified him, he didn't know where his package was, and he went to BWI Airport to look for [redacted] all problems that do not involve us. We are very good at our jobs and my people do not lie when it comes to notifications.
If this freight was damaged or lost after the free time expired, they would have expected us to pay for the damages Caused or the lost freight, Something that never would have happened if they picked up in the allotted time. We charge storage, to offset any losses, to offset the major rent we pay monthly.
If I purchased Something overseas, had gifts sent from overseas, had anything sent would track and trace to see when it arrived. These people did nothing, then after letting their freight sit for days, want to Complain and discredit our reputation, because they aren't happy with our justified fees.
We transported, handled, notified, and protected their cargo while it was in our possession and we are entitled to our fees. The reason we charge cash, when people. Like these are unhappy and pay with checks they usually just stop payment and we lose.
As for not giving him the Owner's email information, the decision is mine to make regarding storage with the full Support of the owner, not my manager, because I do not have one report to the owner ONLY. He failed to inform you that I did give him the owner's name and advised he could call between the hours of)06:00 to 14:00 daily and ask for the owner.
Please allow this letter to serve as an explanation and do not allow this complaint to tarnish our reputation. We work hard to perform and maintain or image and when uninformed people aren't happy they feel they can complain and justify their ignorance.
I look forward to your reply.
Sincerely,
Robert L. C[redacted] Director of Sales & Operations Philadelphia Truck Lines, Inc.

March 23, 2015 Third Response
Dear Revdex.com:
Once again will try and explain the process of recovering freight from any cargo facility air or ocean in the Mid-Atlantic states if not the entire country.
1.) You present your documentation to pick up the cargo
2.) Clerk enters information to see if any charges due
3.) You pay any monies due, sign for cargo, obtain receipt and proceed to warehouse to recover
4.) Neither we nor any other cargo facility will let you examine every box before signing. Whathappens if a customer opens a box of glass art work and while opening they damage, then sign off damaged package, it leaves too much exposure. Also takes too much time while other customer waiting
5.) If upon receipt of cargo there are discrepancies you go back to the office make notations,damage, torn boxes, crushed, missing cargo Clerk will sign off give you a copy of your notations and you leave 6.) At this point any problems are noted and you are protected
As for this lady saying there was no one around to ask that is ludicrous. I have 4 women in the import office where they started; anyone of them could help if asked. There are 7 warehousemen, 4 dispatchers, 2 supervisors, in the warehouse and they asked no one. Would you check out at [redacted], pay for a broken TV and not report it to someone? We are trying to run a business not rip people off or hide damage. I would think that if someone representing your company recovers cargo as part of their job they would have some knowledge of how to handle.Their employee failed to know procedures, took the cargo without notations and now they want me to pay. What if of the damage occurred at their facility or while the driver was returning to that facility, how are we to know. I advised that we did notify the loading point when we received the cargo there were some crushed boxes; she tends to ignore that fact. We did our job. She states if PTL neglected to notify the break bulk facility they are responsible to pay the claim. Isn’t she talking out of both sides of her mouth? It's okay for her not to note any problems take the cargo and assume NO responsibility, place the responsibility on us, yet if we did not notify break bulk facility(the same thing) we are still responsible.
We, like many other cargo facilities have procedures, we try and make everyone aware of all procedures but sometimes, someone passes through unawares. As much as we would like to “hold everyone's hand we just don't have the time. In doing business, in life or in the law is ignorance ever a valid defense. | believe we acted in accordance with normal procedures established within the freight community. While I feel badly that her employee didn't do his job properly I do not feel we are responsible for this claim.
Sincerely,Robert C. Director of Sales & Operations

March 11, 2015
Dear Revdex.com:
First let me address the issue of submitting a claim Submitting claims in the cargo industry you submit a claim for the amount of damage to the product and do it...

in writing.Next this woman states her driver picking signed 15 boxes corners crushed but this was incorrect and it her first time. Ignorance is no excuse for me to honor a claim. When a customer picks up cargo at my facility either them or a representative signs for the cargo. If there are damages they are told to note the damage and get a copy for their records. If they fail to follow procedures that are explained why is that or fault. in this instance the complainant was given information where the damage occurred and who she should file a claim with. She chose to ignore that information and believe those people that it wasn’t their fault and they should contact us. There is a chain of custody and procedures to follow if and when damage occurs in this case the point of damage was at the ocean break bulk facility. She was informed of this and did not listen therefore we denied her claim to us. As to all of the fees and processes and shipping, our liability is to the goods if we were responsible we would have covered the damaged to the goods only She should revisit her information and follow up with the proper parties
Robert C. 
Director of Sales & Operations

Review: I received a damaged freight from Philadelphia Truck lines Inc. I submitted all evidences of showing damage in their ware house. They are saying they have clean delivery signature.When trucker came to deliver the item , he came to front door and got signed by my wife and later delivered goods in Garage. When I questioned about showing the item first , before signature , they are NOT listening to that . I am anticipating they know it is damaged and purposefully they got signature then delivered item.Desired Settlement: I want refund of money I paid for it.

Business

Response:

October 7,2014Dear Sir or Madam;In response to the above complaint, company policy on all deliveries Is have consignee sign for cargo, inspect the cargo, make a note of any damages or discrepancies accept delivery.In this case the consignee failed to Inspect their goods waited a couple of day then wanted to file a claim. Once the goods are received and no damages noted we will not honor or acknowledge any claims. This is company policy and standard Industry practice. The onus falls onto the consignee to reject, accept, or accept with notations of damage, their freight.The consignee states they want refund of money they paid for the product but they did not purchase the product from us. Their claim might be with their shipper or the forwarder they utilized to bring from overseasI find it a little disconcerting that this person is looking for an amount almost $1000.00 greater than the purchase price of the goods.Hopefully this explains the processSincerely,Robert CDirector of Sales & Operation

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Philadelphia truck lines delivered the damaged freight. I provided the damage picture before it delivered at my house . Again I am not claiming for the goods cost . Demanding for the $1038 paid to the total shipments and other fees . In my first complaint it self I explained the trucker got signed at front door before delivery if goods . This is against industry standards .