Philadelphia Vision Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] Vision did not loose my glasses in the mailThe glasses were received by one of your employees on 5/8/at 11:am signed by ColemanI don't believe they sent an empty box Regards, [redacted]

August 10, 2015Dear [redacted] :We received the receipt for [redacted] ’s glassesThe frame information that was on the receipt does not match the frame information of the frame initially given to the Philadelphia Vision Center for the original order.The insurance company ( [redacted] Vision) will only replace the glasses if they are the same frame that was sent to them which were supposed to be processed originally.We will try to contact the patient and explain to her that she needs a receipt for the frame that she gave us with the correct frame information; which is: [redacted] (style number) [redacted] (color)Thank you,

July 01, Dear *** ***:*** *** was told at the time when the order was placed and her personal frame was presented; that her Insurance requires all frames to be sent to their lab for all work to be done, and that the Philadelphia Vision Center is not responsible
for any lost or damaged glasses.In this case, *** Vision (the insurance company) lost the glasses in the mail*** Vision stated that they will take responsibility for the lost glasses once the patient (*** ***) can show a receipt verifying the purchase and the price of her frameIf she cannot present said receipt the insurance company (*** Vision) will allow her the option of choosing a pair of glasses from the section that they provide for their members where she would still receive the same covered (no out of pocket fee) services as the original order.We explained to the patient (*** ***) that she needs to bring in her receipt that confirms the purchase of her glasses from the location of purchaseOnce she gives us the receipt we will be able to send the information to her insurance company (*** Vision).We have contacted *** *** and are still waiting for her to give us the information that verifies her original frame purchase.Thank you,David B.The Philadelphia Vision Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:*** Vision did not loose my glasses in the mailThe glasses were received by one of your employees on 5/8/at 11:am signed by ColemanI don't believe they sent an empty box.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Please see attached receipt
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
[redacted] Vision did not loose my glasses in the mail. The glasses were received by one of your employees on 5/8/15 at 11:21 am signed by Coleman. I don't believe they sent an empty box. 
Regards,
[redacted]

August 10, 2015Dear [redacted]:We received the receipt for [redacted]’s glasses. The frame information that was on the receipt does not match the frame information of the frame initially given to the Philadelphia Vision Center for the original order.The insurance company ([redacted] Vision) will only replace the glasses if they are the same frame that was sent to them which were supposed to be processed originally.We will try to contact the patient and explain to her that she needs a receipt for the frame that she gave us with the correct frame information; which is: [redacted] (style number) [redacted] (color)Thank you,

July 01, 2015Dear [redacted]:[redacted] was told at the time when the order was placed and her personal frame was presented; that her Insurance requires all frames to be sent to their lab for all work to be done, and that the Philadelphia Vision Center is not responsible for any lost or...

damaged glasses.In this case, [redacted] Vision (the insurance company) lost the glasses in the mail. [redacted] Vision stated that they will take responsibility for the lost glasses once the patient ([redacted]) can show a receipt verifying the purchase and the price of her frame. If she cannot present said receipt the insurance company ([redacted] Vision) will allow her the option of choosing a pair of glasses from the section that they provide for their members where she would still receive the same covered (no out of pocket fee) services as the original order.We explained to the patient ([redacted]) that she needs to bring in her receipt that confirms the purchase of her glasses from the location of purchase. Once she gives us the receipt we will be able to send the information to her insurance company ([redacted] Vision).We have contacted [redacted] and are still waiting for her to give us the information that verifies her original frame purchase.Thank you,David B.The Philadelphia Vision Center

August 10, 2015
Dear [redacted]:We received the receipt for [redacted]’s glasses. The frame information that was on the receipt does not match the frame information of the frame initially given to the Philadelphia Vision Center for the original order.The insurance company ([redacted] Vision) will only replace the glasses if they are the same frame that was sent to them which were supposed to be processed originally.We will try to contact the patient and explain to her that she needs a receipt for the frame that she gave us with the correct frame information; which is: [redacted] (style number) [redacted] (color)Thank you,

Handwritten Attachment:

Complaint: [redacted]
I am rejecting this response because:
Please see attached receipt.
Regards,
[redacted]

Review: On Monday 7/15/14 I went for an eye exam. The DR perscribed a 3 part perccription for my lenses which consist of far sight near sight and bifocal. So I picked out my glasses frame at the cost of $80. They told me I had to place a $40 deposit before I receive my glasses and when I pick them up I can pay the balance which was $40. On Tuesday 7/22/14 I went to pick up my glasses. I tried them on and at the time they seemed okay. So I left with the glasses on. As I was going home I noticed that something was wrong but I just figured They needed To adjust to my eyes. So I wore them for 1 and a half days and realized they were not adjusting properly. So on the morning of 7/24/14 I called and explained my situation to the employee. She told me to bring them in to see what the problem is. I went in with the glasses the same day. After seeing that there was not enough room for the bifocal, causing the alignment to be off, they told me to pick a bigger frame. After looking in the section they told me to choose from, I noticed all the frames were about the same size, which meant I would still have the same issue with the lenses. So I nicely asked If I could just get a refund so that I can go elsewhere to get the proper glasses and they told me in order to get a refund I have to call the owner. Also that I would only get half back. After 3 occasions of calling and going back and forth to meet this manager who was never there, they still refused to give me my refund and I am still without my glasses which I need. At this point I am developing severe headaches because I don't have my glasses. Each time I went back they showed worse customer service and were more rude to me in front of other customers. The whole time I held my composure. On the third try which is today 7/28/14 I was told "You're not getting any of your money back". I decided to seek help from The Revdex.com. I would really appreciate your help in this matter. All I need is my whole refund so I can go purchase some new glasses. Thank You!Desired Settlement: I would like to get my whole refund so I can purchase some new glasses.

Business

Response:

Handwritten Attachment: