Philip H. Barron Realty

This issue has been resolved.

To whom it may concern,   Please be advised that we take exception to the complaint made by [redacted] regarding a perceived verbal contract dispute.   Facts: 1.     [redacted] is not a tenant of this building and has never signed the lease.  Her permanent...

address is [redacted]. 2.     The legal tenants are [redacted] and [redacted]. 3.     Henry [redacted]’s husband is a guarantor of the lease.  The guarantors responsibility is to cover a financial default by the tenant. 4.     After [redacted] and [redacted] moved in (9/15), [redacted] informed us that we missed a spot on the varnished floor (approx. 2.5’ x 2.5’).  We apologized and told her that we would come back to varnish the missed spot (9/15). 5.     As planned, our Property Manager inspected the condition and asked the tenants to advise us when it would be a good time to varnish the missed spot.  The tenants told us that it didn’t bother them…no need to do any work, and they would put a rug over it (9/16). 6.     We called [redacted] to inform her of the tenant’s decision, and advised her that we agreed to leave the floor alone. She did not like our answer (9/21). She then escalated her tone, added complaints, and made threats to call the Revdex.com.  7.     Rather than allow us fix the problem, she told us that our response was unacceptable and that she wanted a free months rent for our error.   I have included her voice mails for better understanding. 8.     Contrary to her fictitious claim: the apartment was painted (8/15); the floors were varnished (8/15); mini-blinds were replaced (9/12), a new kitchen floor was installed (8/9); the bathtub was re-glazed (8/5), along with normal routine maintenance (8/1-8/14).  I have included a ledger with paid bills. 9.     The unit has been inspected and has a valid occupancy permit from the City of Clayton (included).      To conclude, Mrs. [redacted] is not a tenant of the building, and her desired settlement is unacceptable to us.  Her demands for remedy are excessive, punitive, and do not represent of the wishes of the tenant or the landlord. It is only because she did not get the response she wanted, and because we did not entertain her provocative and vitriolic comments, that she has made false claims regarding the condition of the apartment; our style of management, our lack of action; and our perceived malicious intent.    The problem is the painter missed a spot, we apologized and offered to fix it, she declined, and that is where it ends. If the residents would like us to make a repair, we would be happy to do so.  It is important to state that our contractual relationship is with the tenants of the building.  We have been in business for over 50 years, we have an excellent reputation, we care about our buildings, and we treat our residents with dignity and respect.   If you have any questions or concerns, I encourage you to contact me for clarification.   Sincerely,     [redacted]