Philip H Sheridan-Ameriprise

Ms***, We have refunded the $payment made to us for the weed service added to Ms***’s general pest control accountMs*** added weed service to her existing general pest control account in September We performed a complimentary initial service on 9/11/That service
was to be continued on an alternate monthly basis, alternately from the general pest control service monthsThat service was only performed once before we received the request to stop providing itMs*** has been a valued pest control customer since January and we appreciate the opportunity to correct this misunderstandingThank you

Dear sir, The Clark pest control service manager ( *** ) called me just now , we have come to agreement …the company let me cancel the one year service.So, the case is closed. Thank you so much. Thanks***

On October 8, 2016, Mr*** agreed to services by signing our Year-Round Pest-Away service agreementThis document reflected an initial service in October and subsequent services every two months in December, February, April, June and AugustBased on the service agreement, we performed services on December and February Since we did not receive payment for either of those services, we did not perform any additional services.It is always our goal to satisfy our customersIn an effort to do so, we have credited Mr***'s account for the services performed in December and February and all incurred finance charges.Thank you

Consumer states that the issues with the business have been resolved

Ms. [redacted] contacted Clark Pest Control in May 2017 for assistance in controlling an ongoing rodent issue at her home. Clark Pest Control’s technicians went out to the home and performed rodent exclusion work. To aid in the control of the rodents, our technician gave suggestions to Ms. [redacted] to...

reduce the amount of rodent activity in the area such as trimming her trees and removing the bird seed from around the home.   Our technicians and supervisors have made several attempts to contact Ms. [redacted] and have left her multiple messages. We hope to make contact with Ms. [redacted] soon so that we can address these rodent issues.   It is our mission to always provide our customers with amazing service. We look forward to the opportunity to resolve this matter with Ms. [redacted].

Mr.
[redacted], As
a sign of good faith, we will be applying a credit to your account for the
amount of your July service and will also be waiving the finance charges
applied to the account. The
Year Round Pest Away Agreement was signed and authorized on June 16, 2015 for
service to be completed...

for the months of June, July, September, November,
January, March and May (attached). We
do require a 30 day written notice to cancel an active account, as well as
authorization from a supervisor to stop an account before the initial year of
service has been completed. Your request to stop this service came 4 weeks
after the service began. We
received your written notice to discontinue service on July 16, 2015
and agreed to discontinue your service as of August 16, 2015. Service was due
to be completed on July 30, 2015. This was communicated to [redacted] on Monday,
July 20. We completed that service and canceled any further services per your
written request. Once
we apply the credit to your account there will be a zero balance. We
apologize we were not able to meet your needs. [redacted]

Dear Ms. [redacted],  After the review of your concerns, we have agreed to issue you a refund in the amount of $5,364.00.  Our [redacted] will deliver it to you.  Clark Pest Control prides itself on exceeding client’s expectations, and we apologize for any inconvenience this has...

caused.  Feel free to contact us with any additional questions or concerns. Sincerely, Clark Pest Control

Mr. [redacted] has not been charged anything since October 24, 2012. We saw that he was unhappy and therefore did not cash his check for the service performed. We did treat (successfully) 5 trees on his property (at no charge) and those trees are not currently experiencing an issue with whitefly....

The affected areas are currently in shrubs, planter beds, and a lemon tree (which we will not treat, as lemons are consumed by humans).Mr. [redacted] discussed the benefits of an ongoing service with QA supervisor [redacted], and (after consulting with another pest control company) has decided that there is value in an ongoing service and has elected to start service with Clark. His initial service is to be performed Monday July 27th by [redacted] and the Ag tech that services Pacifica.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I appreciate that Clark Pest Control has accepted full responsibility on the matter and has credited our account to a $0.00 balance. Also that they have rescinded the COLLECTION of the account from their Collection Company. Thank you for your help in this matter. Sincerely, [redacted]

The [redacted]’s contacted Clark Pest Control requesting a Section I/II termite inspection for a property that they were purchasing. Upon inspecting the property, it was noted that there was cellulose debris in a rat trap in the sub area of the property.Typically, cellulose debris would be construction...

or remodeling remnants that had fallen to the ground and were left.  Even though the rat trap does have a wood base, it could have been considered a temporary remediation tool.  Since there was no other evidence of termites, we feel that it would have been appropriate to simply recommend removal of the trap. We have contacted Mr. [redacted], shared our opinion and offered to refund the $150.00 fee for the inspection.  The [redacted]s have accepted our explanation and our refund offer.Clark Pest Control prides itself  in exceeding customer expectations in an ethical, professional, responsive and caring manner and assure you that the reports written did not have fraudulent information. We are confident that this was an extremely unique situation and we believe that our original recommendation was made in good faith with the intent of protecting the potential buyer’s interest.

I am rejecting this response because:  The company asked me to trim my trees, which I did within days of the request.  The company also mentioned the bird feeder.  Since then I have been putting the bird feeder away at night, and the seed is stored in metal containers, which the rodents cannot access.  I have done everything Clark Pest Control asked me to do, including installing a new garage door so that rodents cannot enter the garage by crawling under it.As for Clark's comment that, "Our technicians and supervisors have made several attempts to contact Ms. [redacted] and have left her multiple messages" -- this is untrue.  Since I filed the Revdex.com complaint, one message was left yesterday (Nov. 1) but I spent most of the day in the dentist's office and was unable to return the call from "[redacted]."  I called back today, Nov. 2 and left a message returning his call but have not heard from him. There have absolutely been no "multiple messages."  None,  zero, only one yesterday.  [redacted], the person who takes care of my home for Clark did call last week and I answered his call and he came to my home that day to reset traps.  Before that, I had not heard from any Clark rep for some two months.  Until I heard from "[redacted]" yesterday, I thought that Clark had decided to just ignore the Revdex.com complaint.  Why would I ignore calls from the company when I want the issue resolved?  It makes no sense.

There is no further action required the issue has been resolved regarding Clark Pest Control in Reno NV. Service address was 40 Desert Dude Ct. thank you

We did inform Clark Pest Control of the damage to the Yard & Gutters via E-mail.To date, we have not received a response from Clark.We had a quote for repair of the Gutters but have not had the repair done yet.We are not asking Clark Pest Control to modify the Invoice but to fix the damage to the Gutters and yard.If you have any questions, please feel free to call me at [redacted].Thank you for your help on this matter.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 This matter was resolved with the company directly.  It would be nice if your e-mail had a reply button. [redacted]

On October 8, 2016, Mr. [redacted] agreed to services by signing our Year-Round Pest-Away service agreement. This document reflected an initial service in October and  subsequent services every two months in December, February, April, June and August. Based on the service agreement, we performed...

services on December 3 and February 21. Since we did not receive payment for either of those services, we did not perform any additional services.It is always our goal to satisfy our customers. In an effort to do so, we have credited Mr. [redacted] account for the services performed in December and February and all incurred finance charges.Thank you.