Philip Thearle's Autowerks Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
First of all, I was going to have my truck fix by this company but something came up and I had to cash out with the insurance company, I never intend to maximize profits at all, I never even got an estimate from them, never call me to tell me how much, I was never e-mail the estimate, I just went with the original estimate form the insurance company, I only sign a contract the I give them permission to inspect my truck and give an estimate, I never authorize any work or anything else, why would they order parts when I haven't  authorize any work neither the insurance company, I am not behaving "terrible" like they said, I was never told about the fees, "NEVER" they are not on the papers I sign, are they on their wall? maybe I was never there, I had my truck tow to them because I heard they do good work, I have a body shop next to office I could just went there to maximize my cash don't you think? by the way my truck was not even there a week, on the "contract" they should put, ( if by any reason you do not decide to have any work done by us, here are the fees) once again nobody ever told me about this fees until I had to paid them, even when I called I told the front desk girl that I was sending somebody to pick up my truck she said let me call you back to make sure is ok, when she called , she told me all the fees, I said that's not fair nobody ever told me about this, she even said I didn't even know about this fees, this simply not fair.
Regards,
 
[redacted]

I'm sorry for the tardy response but I've been ovt of town for several weeks and unfortunately have to
leave again tonight. This case is emblematic of what happens In our Industry all too frequently. People
know that we do the most thorough job of damage analysis In the industry and...

some come only to have
their claims settled at the most advantageous level. From the evidence it would appear on the surface
at least, that this consumer simply used us to extract the maximum from the Insurance company and
elected to have it patched back together elsewhere for his personal financial benefit. This may not have
been the case but all evidence points to the contrary. To make matters even muddier, this gentleman
signed a binding contract with us after we had completed negotiations with the Insurance company
involved and had a revised estimate in hand. Not only had we secured Mr. [redacted]'s written
authorization to repair, but we had ordered the necessary parts, received those parts and were about to
move forward in the repair process when he arbitrarily decided to rescind his authorization. We had
expended numerous valuable hours in negotiation, production of the required documents including
parts sourcing and so on. We had, and have, a legal contract With Mr. [redacted] and, had we chosen
to behave in a "terrible, simply terrible" manner, we were certainly within our legal rights to proceed
with the repair despite the customer's change of heart. However, these situations demand a big-picture
viewpoint and not doing so can create horrible relationships, so we took the high road and released the
vehicle to him. His vehicle was towed in and was on our property for nearly two weeks, however, we
only charged him for frve days at the California legal daily fee storage of $50 a day and not the legally
applied days. Neither did we charge him for our actual time Investment, instead, opted for a simple
one-hour $95.00 Administration Fee. Also in his favor, we successfully negotiated with our Ford dealer
to waive the customary 15% restocking charge on the parts he effectively ordered. The subject fees for
these eventualities are clearly posted In our lobby for an to see and he never once indicated that we
were not repairing this vehicle. As I said, I'm headed out for two weeks, retuming on July 2.2nd, so if
further interaction is required on this matter, I will hear from you then.
Sincerely,
[redacted] CEO

This is the biggest lie ever!!!!, I CALLED AND MAKE SURE THAT IS OK TO SEND MY TRUCK OVER WITHOUT ME BECAUSE I WAS AT WORK, why would I send my truck somewhere without calling first? really? who does that? an hr later I called again to make sure the truck arrived, I did not sign no "AUTHORIZATION" to work on truck, only authorization to inspect my truck, and nothng more then that, never got an estimate from this people, never approved any work on truck, never approved anything, but an inspection and estimate wish I never got!!! I was never advise of any fees either, I don't think this people are getting it or they just trying to get away with it !!!
 
 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: Terrible place, just terrible, I had some worked done in the past so I decide to come back, I had my truck towed there, but I decide to go in a diferent direccion, so I told them I was goign to come back and pick up my truck, they said ok no problem it gonna be $350 dls fee...what???? they said some fee plus storage it down to that, very disaponted about the way the handle it, nobody ever informed me about this, and they said there is nothing they can do about it. the problem here is THAT NOBODY EVER INFORMED ME ABOUT THIS ,thats why of my complain, customer should me informed of all the posibilitiesDesired Settlement: I want my money back, I undestand that they have to charge but I the fact the nobody told me about it, it's just not rigth

Business

Response:

I'm sorry for the tardy response but I've been ovt of town for several weeks and unfortunately have to

leave again tonight. This case is emblematic of what happens In our Industry all too frequently. People

know that we do the most thorough job of damage analysis In the industry and some come only to have

their claims settled at the most advantageous level. From the evidence it would appear on the surface

at least, that this consumer simply used us to extract the maximum from the Insurance company and

elected to have it patched back together elsewhere for his personal financial benefit. This may not have

been the case but all evidence points to the contrary. To make matters even muddier, this gentleman

signed a binding contract with us after we had completed negotiations with the Insurance company

involved and had a revised estimate in hand. Not only had we secured Mr. [redacted]'s written

authorization to repair, but we had ordered the necessary parts, received those parts and were about to

move forward in the repair process when he arbitrarily decided to rescind his authorization. We had

expended numerous valuable hours in negotiation, production of the required documents including

parts sourcing and so on. We had, and have, a legal contract With Mr. [redacted] and, had we chosen

to behave in a "terrible, simply terrible" manner, we were certainly within our legal rights to proceed

with the repair despite the customer's change of heart. However, these situations demand a big-picture

viewpoint and not doing so can create horrible relationships, so we took the high road and released the

vehicle to him. His vehicle was towed in and was on our property for nearly two weeks, however, we

only charged him for frve days at the California legal daily fee storage of $50 a day and not the legally

applied days. Neither did we charge him for our actual time Investment, instead, opted for a simple

one-hour $95.00 Administration Fee. Also in his favor, we successfully negotiated with our Ford dealer

to waive the customary 15% restocking charge on the parts he effectively ordered. The subject fees for

these eventualities are clearly posted In our lobby for an to see and he never once indicated that we

were not repairing this vehicle. As I said, I'm headed out for two weeks, retuming on July 2.2nd, so if

further interaction is required on this matter, I will hear from you then.

Sincerely,

[redacted] CEO

Consumer

Response: