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Philippine Airlines

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Philippine Airlines Reviews (2)

Initial Business Response /* (1000, 14, 2015/09/21) */
Dear Mr*** ***,
This refers to the complaint you filed via the Revdex.com thru case noXXXXXXXX
We regret that you have been inconveniencedHowever, your allegation that we prepared your tickets is
incorrectWe did not prepare your tickets resulting in your credit card being charged twice
Our internal investigation showed that on July 9, 2015, C and H International Travel ( which may have been coursed thru them via the company that you ordered your tickets from) via their branch in Los Angeles, CA
issued PAL ticket noXXX-XXX XXXXXXXHowever, the said ticket was voided on the same day and subsequently
another branch, C and H International Travel in San Francisco issued another PAL ticket noXXX-XXXXXXXXXX which you eventually used to travel on our flight from SFO to MNL via PR105/Jul and your return from MNL to SFO via PR104/July
Please double check your billing statement as it may now reflect the voided transaction
You may also want to check with C and H International Travel San Francisco via their office thru telephone
noXXX XXXXXXX
Thanks and best regards,
*** ***- Philippine Airlines Sales SFO

Initial Business Response /* (1000, 17, 2015/11/23) */
REF NO: XXXXXX

Ms. [redacted]@aol.com


Dear Ms. [redacted],

We refer to your letter addressed to Revdex.com dated October 15, 2015. On behalf of Philippine Airlines, we apologize for the...

disappointment caused on your reported onboard experience.

As previously mentioned in our initial response to your feedback, we truly regret to learn that the seat assigned to you had caused you discomfort. Please be assured that we have since forwarded your concern to our aircraft Engineering Department for whatever maintenance requirements needed to rectify the problem.
We have noted your request for full refund of your ticket, however, we regret that, as an industry standard, we do not refund used or flown tickets, in part nor IN full. Thus, we can only reiterate our initial offer of 25,000 bonus miles which will be credited to your Mabuhay Miles Account (MMA) XXXXXX. These Miles can be used to any Philippine Airlines flight.

Ms. [redacted], thank you for another opportunity to communicate with you.


Sincerely yours,

[redacted]@pal.com.ph
Initial Consumer Rebuttal /* (3000, 19, 2015/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Whom It [redacted] Concern,
First of all, I want an apology from the flight attendant, [redacted] inappropriate behavior not PAL's technical issues. All I wanted was a decent seat that was working and he did not do anything about it when he knew I just had a surgery. He has no regard or compassion ** sick people. He [redacted] think he is saving the airline but his attitude problem came across as rude and arrogant. Insulting me by appeasing me with a kit of lotion and socks that didn't resolve the problem on a 21 hour flight. I won't go in this extent on deaf ears.
Second, I do not want the 25,000 miles you are offering because I am a resident of the U.S. and as per PAL's customer care representative it can only be used in regional flights in the Philippines where I never go to. Since I visit Manila often. I will buy a round trip economy ticket to Manila from PAL on my next trip and as a resolution, I prefer and hopefully, PAL will give me and compensate me with a round trip upgrade certificate on business class. I think that would be fair enough for all the inconvenience your airlines have caused me.
Lastly, I want this complaint to be in Mr.[redacted] record to learn his lesson and will not treat anyone with or without disability in contempt.
Thank you.
Sincerely,
[redacted]

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Address: 5959 W Century Blvd # 600, Los Angeles, California, United States, 90045-6507

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