Philips Electronics North America Corporation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have been told that it will take 3-4 weeks to receive my check.  As soon as I actually have the check in my hand, I will accept the response.  I feel that 3-4 weeks is not acceptable due to this issue starting in November and I do not have confidence that I will receive a check even in that timeframe. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The matter is RESOLVED. Please close the case
Regards,
[redacted]

Thank you for bringing this to our attention. After reviewing the case, we reached out to the consumer, and were able to set up an advanced exchange for him. The order was delivered on 1/12/17. Please advise them to call our Consumer Care Center at 1-[redacted] if they have any...

questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact me at the number or email listed below anytime M-F between 9-6 EST. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America  Toll free number 1-[redacted]Email: [redacted]

Thank you for your continued support on this complaint. We reviewed the case, and see that we sent an email to the consumer on 7/15, to which he responded re: the charging glass. The order was placed for the additional item, and [redacted] verified that both the handle and charging glass were delivered to the consumer's address. We do not see any additional emails after that last interaction from the consumer. Please let the consumer know that he is welcome to contact us if he needs any further assistance, and we'll certainly get him taken care of.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for the feedback. In reviewing the original chat session, a proof pf purchase was requested in order to provide the head. The consumer stated the product was a gift, and specified that he was hoping to receive the charging glass. The chat agent agreed to send the charging glass as a courtesy in addition to the replacement handle in the absence of the receipt, but advised that a receipt would be required for more. The chat agent also specified to the consumer to please keep the head and charger as only the handle and glass would be sent. As we have sent the replacement handle and charging glass, we now consider the case closed.

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted]Thank you for your continued support on this case.We have been in steady communication with the consumer, and are working to resolve her issue. We will remain available to help in any way needed until we are able to confirm the issue is fully resolved.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.Upon receiving Mr. [redacted]'s complaint we were able to have the correct...

department reach out to him about his experience. Once they were able to gather the needed information we receiving his products back for quality testing, and have ordered replacements of his products to be sent to him.We apologize for any inconvenience that this situation may have caused, and thank you for your time and assistance with this matter.

Thank you for your continued support in resolving the consumer's issue. Our records indicate that the check was issued on 3/30/16, so should be arriving any time now.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database. We show that we processed a refund check in the amount of $50,...

check #[redacted], and that the check was mailed 9/5/17, and cashed on 9/11/17.Please advise her to call our Consumer Care Center at 1-[redacted] if she has any questions, and provide the internal case number referenced above.

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted]Thank you for bringing this situation to our attention and
allowing us the opportunity to provide assistance. We have thoroughly reviewed
both the forwarded complaint and the information stored in our consumer...

contact
database. We do apologize that Mr. [redacted] has had difficulty obtaining
a replacement. Upon receipt, we connected with the consumer. We confirmed the
status of the product return and eligibility for replacement.  The consumer then verified the required parts
and they were sent. We educated the consumer on the time frame for the
replacement parts, approximately 2-3 business days.Please advise them to call our Consumer Care Center at
[redacted] if they have any questions, and provide the internal case number
referenced above. Or, if they need direct assistance regarding this matter, they
are welcome to contact us at the number or email listed below anytime M-F
between 9-6 EST.We apologize for any inconvenience that this
situation may cause and thank you for your time and assistance with this
matter.Sincerely,[redacted]Presidential LiaisonPhilips North America Toll free number [redacted]Email: [redacted]Tell us why here...

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our...

consumer contact database.  In researching further, we have determined that there was a delay in processing a replacement because the product was on backorder.  The product is back in stock and we have advised the consumer that the replacement product is scheduled to be delivered by 12/21/17. Please advise her to call our Consumer Care Center at [redacted] if she has any questions, and provide the internal case number referenced above. Or, if she needs direct assistance regarding this matter, she is welcome to contact me at the number or email listed below anytime M-F between 9-6 EST. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Sincerely,Presidential LiaisonPhilips North America  Toll free number 1-[redacted]Email: [redacted]

Thank you for bringing this situation to our attention, and giving us the opportunity to resolve. After receiving the complaint, we contacted the consumer to educate them on registering their products, and placed an order for both the replacement handle and charging glass. We verified that...

both products were delivered on 7/21. IF the consumer has any questions, or need more assistance on this, please have them contact us directly at the number or email provided to them. Best Regards,Presidential LiaisonPhilips North America

Thank you for your continued assistance as we work to resolve this complaint. We are able to see that the check request was submitted for $122.19, and check #[redacted] was mailed on 7/19. Please let the consumerknowshe is welcome to contact us if she any moreassistance on this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in...

our consumer contact database. We have sent the consumer 2 replacement toothbrushes that have the desired features. We spoke to them, letting them know that we would send the replacements with expedited shipping.  Please advise them to call our Consumer Care Center at 1-[redacted] if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-6 EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Sincerely,[redacted] Presidential LiaisonPhilips North America  Toll free number 1-[redacted]2Email: [email protected] e...