Philips Lifeline

It is virtually impossible to talk to a human associated with Philips lifeline. Tried several numbers left messages waited on line to no avail. If they can't answer phone how will they handled my emergency?
It's a simple as that. I would not recommend this company . Give them zero stars.

Ms [redacted] , thank you for reaching back to the Revdex.com with more information, we have included this concern and sent it to our Customer Service Deptas wellThis needs to be researched and a Supervisor should reach back out to you within 1-business daysThank you for your patience while these concerns are being researchedThe Customer Experience Team

Good Morning Mr [redacted] , We are so sorry for the loss of your motherThank you for taking the time to reach out to us to bring this billing issue to our attention, we have reached out to our Customer Seervice Department and have forwarded all the information you providedThis will be researched and a Representative with reach out to you in the next 2-business days to help youThank you so much, The Customer Experience Team

Good Morning Ms [redacted] ***,Thank you for reaching out to us in regards to this billing issue, we apologize for the frustration this has already caused you We have forwarded your concerns to our Government Services Department so this can be researched and someone can reach back out to you and address your concernsWe also wanted to include the direct phone number to our Government Services Department in case you needed itThe number is 1- [redacted] Thank you very much for your continued patience.The Customer Experience Team

We have reached out to Mrand Mrs [redacted] to review the complaint and have reached a resolution in this matter Thank you, Philips Customer Service

Good Afternoon Ms [redacted] ,We understand the frustration this has caused youWe have been in contact with [redacted] and are aware she has been working with you to get this resolvedShe let us know that she left a voice mail for you earlier today.Thank you for your patience while [redacted] is working with our Financial Department to get this resolved for you.Thank you again,The Customer Experience Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have "reached out" to your customer experience team numerous times over the last YEARS and have yet to find anyone that can solve this billing issueIf someone, in your customer service department, actually does finally fix this, I will be relieved Regards, [redacted]

Mr [redacted] ,Thank you for reaching out to us, we have received your complaint and forwarded it to our Customer Service Department for follow upWe were informed that a representative reached out to you and this had already been resolvedWe are sorry for any frustration you had gone throughPlease take care, The Customer Experience Team

Good Morning Ms [redacted] ,Thank you for reaching out to us, we are sorry for this frustrating delay this backorder has caused youWe have forwarded this to our Customer Service Department, someone will reach out to you within 1-business days to address your concernsThank you for your patience during this very frustrating time for youThe Customer Experience Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have given you ample time to rectify this situationI have been promised time and again that it's been resolved, but it hasn'tIn speaking with " [redacted] " yesterday he made more excuses for why I was overcharged yet againI have asked that the overcharged amount be directly credited back to my debit cardI did have a message left (while I was on another call yesterday) from a supervisor who wanted to talk about thisI am finished dealing with itI am in the process of finding another company to provide this service for my mother-in-law [redacted]

Dear Sir, Please accept our apology for the difficulty contacting us in order to cancel service after your mother's fall Our records reflect the initial contact to cancel service in mid april and messages left, and we discontinued all charges after speaking to you on May 1st The calls you received to your home phone from ###-###-#### were from our customer satisfaction suveys randomly targeted to phone numbers that have called into our customer service areas the prior day The message on this line states it is a non emergency line used for Philips Lifeline Surveys Customer Satisfaction Surveys help us to focus improvements in specific areas, and are not intended as"harrassment"

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Attached are PDF, containing pertinent information to supplement the complaint The account is closed and we should not be receiving any bills Philips Lifeline still owes us a small balance for overcharges they made to our credit card account Regards, [redacted]

Good Morning Ms [redacted] ,Thank you for reaching out about this concern, we will forward this to our Customer Service Department and have someone reach back out to you at [redacted] .Thank you, The Customer Experience Team

Thank you for reaching out to us in regards to your billing concerns [redacted] , we are sorry for any stress this has causedWe have forwarded this concern to our Customer Service Dept so it can be researched for youPlease allow 2-business days for a representative to follow up with youIf you prefer, you can always call the Customer Service team directly at 1- [redacted] and they will address your concerns, the hours of operation are M-F 8am-8:30pm ET, and Sat10am-4pm ETThank you very much, The Customer Experience Team

Good Morning Mr. [redacted] ***,Thank you very much for reaching out to bring this billing issue to our attention, we have reached out to our Customer Service Department and have forwarded all the information you provided. This will be researched and a Representative with reach out to you in the... next 2-3 business days to help you.Thank you so much,The Customer Experience Team

Good Afternoon Ms [redacted] ,We have been in contact with Customer Service while they have been researching thisWe wanted to let you know that The Manager Of Billing and The Manager Of Customer Service will be reaching out to you by 5:PM EST today, and we hope they can help reach a resolution to this very frustrating situation you have had to deal withWe appreciate you giving us the time and opportunity to continue to work towards a resolution for you.Thank you,The Customer Experience Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedPhilips Lifeline refunded the amount asked, plus more to make up for the hassle of dealing with this for the last monthsThey had set up a duplicate account when the service was reactivated and that caused them confusionI am hopeful this issue will not continue to be a problem in the future Regards, [redacted]

Good Aftenoon Mr. [redacted] ,We have been in contact with [redacted] in our Customer Service Department and he has assured us that the refund has been processed and that Customer Service will reach out to you again shortly. He also reassured us that the expected lower rate will take effect on the next billing cycle. We appreciate your patience, and thank you so much as this billing issue is being resolved for you.The Customer Experience Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Please accept our apologies for your experience We will process the refund for your mother's equipment and follow up with the representatives you spoke with Thank you for your consideration, Sincerely, Philips Lifeline Customer Service Center