Philips Products

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As you will note, the disclaimer on the site specifically indicated minimal guest impact and was not present when my reservation was made on the online application as noted when discussed with the managerHowever, minimal guest impact would not be unavailability of all listed amenities as Internet was admitted to be down and fitness center closed on the responseThe hotel has also admitted in various other responses that misinformation was granted to me at time of check in indicating the fitness center was openThe pool did have a closed sign on it as well and was directly across from the fitness centerIf misinformation was not given to me at time of checking in, I would have gone back to the Courtyard at [redacted] and stayed thereI continue to request a refund of my stay in point value credited to my Marriott Rewards account by the hotel of 20,points for providing gross misinformation regarding amenity availability both on their website and in person which made me choose to stay at their hotel rather than pick another one if I was properly informed upon check in of the current situationThanks Regards, [redacted]