Phillco Corp

We have executed a settlement with this customer this morning. She picked up a check for $600 as an accomodation. We are under the understanding that this resolved the dispute on the project.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for contacting me.  In regards to the revocation your letter indicates, let me submit to you that we have tried to respond electronically to this complaint but have not been able to connect through your system.  Both the General Manager of our [redacted] location, [redacted], and...

I have had this experience.   In regard to [redacted], her complaint has been resolved weeks ago and she is a very satisfied customer.  I did receive some correspondence from your office within the last several days indicating that she has not responded to your inquiry and as such, the matter was considered closed.   With this information conveyed to you, I would request that you reinstate the accreditation.  Should you deem it necessary, I would be glad to forward screen shots of how we were instructed to communicate regarding this complaint and the technical response received.  We value our standing with the Revdex.com and the community and it would be a shame if it were misinterpreted due to a communication portal problem.  The underlying objective of providing the kind of service to our customers was being pursued despite the communication failure.    I would appreciate the favor of your reply to my request that this suspension be overturned.   Furthermore, if you need me to compel Ms. Teagardner to respond to you, I will make that call.  Warm Regards,[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The client’s complaint is that the marble/granite was incorrect as were here cabinet doors.  We have already re-cut the granite counter tops to accommodate the client and our cabinet shop is making her new doors with a style change she approved to correct her door issue. We are under the...

understanding this will address the complaint and resolve the situation.   Thanks, [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because: we still have received refund and were only offered $500 of $1100
Regards,
[redacted]  [redacted]