The manager at this location is a habitual liar, doesn't know customer service and incompetentI took my car to have looked at due to check engine light codes indicating it might be a transmission problemI live in Dublin, Oh but took it to Dayton, Oh since I used to live there and already had a appointment with my doctor whom still in Kettering, OH (told this to manager)I was advised that my transmission needed to be taken apart to find out the exact issue as he wasn't able to determine based on the codesI was a little concerned at first but decided to proceedFirst, the manager quoted me times when he would have answer as to issue but when called to check status, he kept saying no status yetThen finally I received call about what was supposedly wrong with it (said transmission all bad and needed to be rebuilt) and estimate of costsAgain I was concerned about whether I should proceed or take elsewhere as my make/model car doesn't experience those kinds of issuesHowever, I decided to trust and proceededI advise him that I would be interested in the installment plan due to the amount he estimated the costs would be including the rental he suggested I get through him due to business discountI questioned thoroughly the payment plan process and advised by secretaryManager told me when to expect my car to be ready however, he was not ready and he kept pushing back the timeI had decided to just have my transmission put back together, pay the $diagnostic fee and take elsewhere but when I called he kept lying that they where rebuilding it and almostHowever if this was true, it shouldn't taken those additional 2-days in which, that final day of pick up, I was more than half a day late to work because again he lied about the time it would be readyBut more to the story, as I was picking up my car, verifying price, paperwork, I notice that I was being overcharged and pointed it outThe secretary acknowledged and fixed the error only after blaming it on a computer software (MSExcel), that has to be manually programmed by a humanThen I was asking about the paperwork and breakdown of costs to which the manager shrugged his shoulders (seriously)I provided all the required documents requested for the installment plan (proof if employment, pay-stubs, driver license and checks)The amounts and dates of the checks were provided, reviewed and confirmed with the secretary and manager before I left the premises with my carMoreover, a few days later he was calling my alternate phone number which is my mother's telling her that they forgot to put the bracket on the transmission, it fell in their parking lot when I drove off and needed me to return ASAP or my transmission will fall outSo, I called and the manager gave me the same story and I advised that I would have to wait until my next day off and he got ignorant with me to which I replied that it was not my fault that they messed up my car and that will call him back once I know when I would be back in DaytonSo, I called him back on a Wednesday, told him that I would be bringing the car on Thursday and he (manager) said okI called on Thursday to let know was running late but will be there in which, I did take it inManager asked me if keys were in car, I replied yes and remained outside with my nephew observingManager then drove car in the shop, raised up and began fixing or pretending to from what I was told by policeYes, I said police but before we get to that, here's what led to that pointManager then asked me to come inside, I did and he asked if I brought my checks and I asked whyManager then said they made a mistake when reviewing the dates on one of my checks (check dated 5/27/16) and only this check needed to be dated for the date I picked up the carHowever, that was not what Manager said when I specifically asked what the dates should beManager said that the dates all have to be within days of date of service but the first check had to be for 50% of the total costs to which I compliedI reminded manager of this and again he became ignorant and started to yell at me and said he was keeping my car until I then paid in full as if I was going to allow thisI did nothing wrong except bring my car to this so called business in which, they couldn't seem to stop smoking in customer's faces but had sign that read to the effect of "no smoking, it's the law" posted insideSo, I yelled back at him, told him that he could not legally hold my car, I provided everything he asked forManager then hurried to garage and told secretary to call the policeI waited outside for police who got there really quick and explained what was going onManager began lying again but this time to policeHe told police that he LIED about my bracket to get me down there to fix their mistake because he was never able to get in touch with me and that I supposedly gave him a Dayton, OH address Part 2: Showed police my phone records of when I spoke with manager and how many times manager called my alternate # which was my momAlso, advised police of all the documents that were provided to mananger which shows my current address in Dublin, OHPolice also reviewed my driver's license which showed this infoI told police I was leaving without my car and they could just arrest me as I was reporting thisPolice said that wasn't necessary, the Sargent then came on scene, called the business owner who refused to do anything and apparently sided with managerSargent then called the city's Prosecutor, explained situation to which the Prosecutor ordered release of my carWhy, because the manager was a shady liar who had to authority to keepm my car due to their incompentenceBut wait, manager had the audacity to tell the cops to let me know if any of the checks bounced, they would press chargesBahahahaha! I work at JP MORGAN CHASE, my checks drawn on JP MORGAN CHASE, my checks do not and did not bounceI don't even write checks as I explained this to the secretary Lisa and told her that I would need to order some just to provide them as it was required for the installment planSMH! Even after they lost, they tried to make it seem like I was some bad shady personHilarious but you know what they say, Karma is a....I will never recommend anyone to this place
The manager at this location is a habitual liar, doesn't know customer service and incompetentI took my car to have looked at due to check engine light codes indicating it might be a transmission problemI live in Dublin, Oh but took it to Dayton, Oh since I used to live there and already had a appointment with my doctor whom still in Kettering, OH (told this to manager)I was advised that my transmission needed to be taken apart to find out the exact issue as he wasn't able to determine based on the codesI was a little concerned at first but decided to proceedFirst, the manager quoted me times when he would have answer as to issue but when called to check status, he kept saying no status yetThen finally I received call about what was supposedly wrong with it (said transmission all bad and needed to be rebuilt) and estimate of costsAgain I was concerned about whether I should proceed or take elsewhere as my make/model car doesn't experience those kinds of issuesHowever, I decided to trust and proceededI advise him that I would be interested in the installment plan due to the amount he estimated the costs would be including the rental he suggested I get through him due to business discountI questioned thoroughly the payment plan process and advised by secretaryManager told me when to expect my car to be ready however, he was not ready and he kept pushing back the timeI had decided to just have my transmission put back together, pay the $diagnostic fee and take elsewhere but when I called he kept lying that they where rebuilding it and almostHowever if this was true, it shouldn't taken those additional 2-days in which, that final day of pick up, I was more than half a day late to work because again he lied about the time it would be readyBut more to the story, as I was picking up my car, verifying price, paperwork, I notice that I was being overcharged and pointed it outThe secretary acknowledged and fixed the error only after blaming it on a computer software (MSExcel), that has to be manually programmed by a humanThen I was asking about the paperwork and breakdown of costs to which the manager shrugged his shoulders (seriously)I provided all the required documents requested for the installment plan (proof if employment, pay-stubs, driver license and checks)The amounts and dates of the checks were provided, reviewed and confirmed with the secretary and manager before I left the premises with my carMoreover, a few days later he was calling my alternate phone number which is my mother's telling her that they forgot to put the bracket on the transmission, it fell in their parking lot when I drove off and needed me to return ASAP or my transmission will fall outSo, I called and the manager gave me the same story and I advised that I would have to wait until my next day off and he got ignorant with me to which I replied that it was not my fault that they messed up my car and that will call him back once I know when I would be back in DaytonSo, I called him back on a Wednesday, told him that I would be bringing the car on Thursday and he (manager) said okI called on Thursday to let know was running late but will be there in which, I did take it inManager asked me if keys were in car, I replied yes and remained outside with my nephew observingManager then drove car in the shop, raised up and began fixing or pretending to from what I was told by policeYes, I said police but before we get to that, here's what led to that pointManager then asked me to come inside, I did and he asked if I brought my checks and I asked whyManager then said they made a mistake when reviewing the dates on one of my checks (check dated 5/27/16) and only this check needed to be dated for the date I picked up the carHowever, that was not what Manager said when I specifically asked what the dates should beManager said that the dates all have to be within days of date of service but the first check had to be for 50% of the total costs to which I compliedI reminded manager of this and again he became ignorant and started to yell at me and said he was keeping my car until I then paid in full as if I was going to allow thisI did nothing wrong except bring my car to this so called business in which, they couldn't seem to stop smoking in customer's faces but had sign that read to the effect of "no smoking, it's the law" posted insideSo, I yelled back at him, told him that he could not legally hold my car, I provided everything he asked forManager then hurried to garage and told secretary to call the policeI waited outside for police who got there really quick and explained what was going onManager began lying again but this time to policeHe told police that he LIED about my bracket to get me down there to fix their mistake because he was never able to get in touch with me and that I supposedly gave him a Dayton, OH address Part 2: Showed police my phone records of when I spoke with manager and how many times manager called my alternate # which was my momAlso, advised police of all the documents that were provided to mananger which shows my current address in Dublin, OHPolice also reviewed my driver's license which showed this infoI told police I was leaving without my car and they could just arrest me as I was reporting thisPolice said that wasn't necessary, the Sargent then came on scene, called the business owner who refused to do anything and apparently sided with managerSargent then called the city's Prosecutor, explained situation to which the Prosecutor ordered release of my carWhy, because the manager was a shady liar who had to authority to keepm my car due to their incompentenceBut wait, manager had the audacity to tell the cops to let me know if any of the checks bounced, they would press chargesBahahahaha! I work at JP MORGAN CHASE, my checks drawn on JP MORGAN CHASE, my checks do not and did not bounceI don't even write checks as I explained this to the secretary Lisa and told her that I would need to order some just to provide them as it was required for the installment planSMH! Even after they lost, they tried to make it seem like I was some bad shady personHilarious but you know what they say, Karma is a....I will never recommend anyone to this place