Phillips 66

They offer a bunch of promotions including direct pay through the app. Unfortunately if something goes wrong with the third party company collecting the funds which seems to happen a lot. They then act like they’re sending it to collections. This is a lie and illegal as it has to be past 30 days before you can report anything to collections even longer usually. Then they charge you a $20 fee on top of the gas charge even if it’s not your fault. Huge SCAM in my opinion!

Sent: Monday, August 21, 4:PM Subject: RE: [EXTERNAL]Revdex.com of Houston and South Texas- Complaint regarding Your Business [redacted] This letter forwarded to our Marketer back in August and we received a response which was sent to the complainant in October (below): 10/21/ [redacted] [redacted] * [redacted] *** Case [redacted] Dear Ms [redacted] The store owner who is responsible for investigating your claim with the retail service station outlet at [redacted] has notified us of their findingsTheir investigation indicates no record of your vehicle being left at their property nor any invoices/payments in their system The station you refer to is an independently owned and operated businessAs such, we have no direct control over the stationWe are a supplier of petroleum products to wholesale distributors (marketers), who deliver these products to retail service station outletsProduct pricing, service, and management policies are the sole responsibility of the station owner While Phillips Company can act as an intermediary to help consumers resolve issues they may have with a service station, Phillips Company cannot change a marketer's decision with respect to its investigation of a claimSince the owner has denied your claim, we are closing our file on this matter Thank you for giving us the opportunity to review the matter and we apologize for any inconvenience this situation may have causedWe value your business and hope you will provide us with future opportunities to serve you Sincerely, [redacted] Consumer Service Representative Let me know if you have any questions or concernsPriscilla AJ [redacted] Consumer Services Representative O: | F: [redacted] * [redacted] * [redacted] ** [redacted]

From: ***, Cheryl A[mailto:Cheryl.A.***@p66.com] Sent: Tuesday, August 23, 3:PM To: drteam ; RSC:Consumer Relations Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** - Consumer
Services Case #*** RESOLUTION: Station manager refunded the consumer $ Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 23, - We spoke to the consumer and notified the station has been de-branded. Thank You. Jackie I***

Initial Business Response /* (1000, 5, 2015/05/26) */
Contact Name and Title: *** *** General Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@energypetro.com
In the above complaint the customers card was debited but did not go through on our endThis is a network drop that happens
on a rare occasionAfter the bank processes the transaction it will go from a pending to no transaction state and the money will be back on his cardBefore I could even explain any of this to the customer he was irate to the point his lip was trembling and he was throwing punches into the airHe stated that the money better be on his card today and that he had bills to payI told him he would not see that money todayHe got loud and since he wasn't going to listen I asked him to leave the propertyI started to exit the sales booth to assist the customer in leaving the property with securityHe stated that he would be calling the Revdex.com on his way out the door and said he that he wished I would hit him because he would call the policeHe then sat on the lot for almost min before driving around and telling all of the rest of the customers not to shop here and that we were thievesI understand the customers frustration and I share that frustration as it is out of my hands to speed up the process of him receiving his fundsIf I could call someone to change or reverse this then I would haveI was unable to convey any of this to the customer as he was mad, yelling and screamingIf you reach out to the customer I would be willing to bet that the money is already back on his cardPlease keep me updated

When the appliance was purchased on December 1, we told the customer that we don't guarantee them. She came back a couple days later and told me the appliance was not working. Our vendor who sets these appliances up was going to come at 4:I asked her to come by then to have him
make the necessary adjustments. She said she could not come, as she had to work. I also gave her a new charger to make sure it was fully charged. I asked her again to come at 4:the same. Again she did not come backShe has not been back since. Our vendor can come back at a time that is convenient for her for set up--we just need to know when that is

Sent: Tuesday, April 21, 4:PM To: drteam Subject: Revdex.com ID #*** RESPONSE BEING SENT ON BEHALF OF *** ***: The consumer was contacted and notifiedHis complaint was sent to the marketer for investigation at the dealer location*** *** sent the
consumer a $*** ** gift card for compensation and his brand loyalty to *** ** Thank you, *** *** *** *** *** ** Company *** *** *** ***

Coming from an afb in lower TX to one in MO, I stopped for fuel at a Phillips/ Circle K in OK City, OK at 1449 SE 25th, Dec 26th. Heading up 35 in the rain, I started to notice my car performance was sluggish. Having to move through traffic, it became dangerous at times. I would have to downshift and next to floor the vehicle at times. I ended up getting 28.11 mpg. (Gauge always shows better mpg than actual.) On the next fill, performance returned and I got 34.52 mpg, even with over an eight of trash gas still in the tank. I normally get 37.5 avg, and up to 42 mpg on a trip. The pump at this Circle K stated it was 87 octane on the button I pressed. My first and last at a Circle K, at the least. Think a govt inspection is due. I throw in two stars since the engine kept running, as to run some cleaner through it.

We denied the customer's complaint based on our normal fuel investigation:-   There were no other cusotmer complaints and this store sold 8,275 gallons of regular fuel the same day as the customer's purchase. The customer purchased regular fuel.-Our underground guage system...

showed:  -No water  -No low levels (low levels can be hazardous)-The store employees manually "stick test" the tanks to ensure the underground gauge system is working properly. This tests checks for inventory level and water. Inventory was not low and there was no water-There was a delivery on the date of the customer's purchase. It was after their purchase.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Thank you ??

Sorry for the above complaint.  This complaint is already being taken care of with Miss [redacted].   Thanks.

Sent: Monday, August 21, 2017 4:28 PM Subject: RE: [EXTERNAL]Revdex.com of Houston and South Texas- Complaint regarding Your Business [redacted] This  letter forwarded to our  Marketer back in August 2016 and we received a response which was sent to the complainant in...

October 2016 (below): 10/21/2016  [redacted] 
[redacted] 
[redacted]  Case [redacted]  Dear Ms. [redacted]  The store owner who is responsible for investigating your claim with the 76 retail service station outlet at [redacted] has notified us of their findings. Their investigation indicates no record of your vehicle being left at their property nor any invoices/payments in their system.  The station you refer to is an independently owned and operated business. As such, we have no direct control over the station. We are a supplier of petroleum products to wholesale distributors (marketers), who deliver these products to retail service station outlets. Product pricing, service, and management policies are the sole responsibility of the station owner.  While Phillips 66 Company can act as an intermediary to help consumers resolve issues they may have with a service station, Phillips 66 Company cannot change a marketer's decision with respect to its investigation of a claim. Since the owner has denied your claim, we are closing our file on this matter.  Thank you for giving us the opportunity to review the matter and we apologize for any inconvenience this situation may have caused. We value your business and hope you will provide us with future opportunities to serve you.  Sincerely,  [redacted]  Consumer Service Representative Let me know if you have any questions or concerns. Priscilla A. J[redacted] Consumer Services Representative O: 1.800.527.5476  |  F: 918.977.8034 [redacted]  *  [redacted]  *  [redacted]

Sent: Friday, December 04, 2015 3:26 PM Subject: Phillips 66 Company - Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Good afternoon, Thank you for notifying us of this claim.  We have checked our records, and find that the consumer had not contacted us regarding...

his complaint prior to receipt of this Notice of Complaint from you.  So that we may open a case and have the appropriate representative investigate this issue on behalf of the consumer, we will need to know the street address, city, state, etc. of the area/station where the incident occurred.  If you have additional questions, please contact us at [email protected] or by calling 1-800-527-5476, Monday through Friday, 8:00am – 5:00pm Central Standard Time. Sincerely, Phillips 66 Company Consumer Services

Sent: Friday, November 04, 2016 11:12 AM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] The marketer has not responded to our email asking for resolution. Our office mailed a $10 76 gift card to the consumer to cover her loss. Thank you, Cheryl M[redacted]...

Services Representative O: (+1) 800.527.5476 | F: (+1) 918.977.8034 AB–11-1150-01 | PO Box 7200 | Bartlesville, OK 74005

Sent: Friday, December 18, 2015 7:03 AM To: drteam Subject: Revdex.com Case # [redacted] - Phillips 66                    December 18, 2015 Submitted via Revdex.com Website Revdex.com RE:                               [redacted]      Case Number:               [redacted]            Creditor:                        [redacted] To Whom It May Concern: Your correspondence regarding the above referenced account matter has been referred to me. On behalf of [redacted], I offer you the following response. I sincerely regret any dissatisfaction this matter may have caused Mr. [redacted]. His concerns are important to us, and we strive to serve our customers in a timely and satisfactory manner. We have removed the remaining fraud charge of $125.00 on December 14, 2015. Additionally, we have credited Mr. [redacted]’s Phillips 66-Conoco-76 Commercial Credit Card account for the late fees and interest charges, totaling $159.29, which were assessed to his account. Lastly, we posted a credit his account for the remaining balance of $3.62 as a gesture of goodwill and customer appreciation. This brings his account balance owed to zero ($0.00). These credits will appear on his December 2015 monthly billing statement.  We electronically requested all major credit bureaus remove any derogatory information reported with regard to Mr. [redacted]’s Phillips 66-Conoco-76 Commercial Credit account. The updates to his personal credit report may take up to 60 days. On May 26, 2015, Mr. [redacted] notified us of transactions on his Phillips 66-Conoco-76 Commercial Credit Card account which he did not authorize. A fraud investigation was opened at that time. We concluded our investigation in his favor, and we mailed a notification letter on July 1, 2015. We were unaware at that time there was a fraud charge remaining on his account which was not included in the original investigated. Thank you for the opportunity to respond to Mr. [redacted] concerns. My contact information will be provided in the copy of this response mailed directly to his address. For additional assistance regarding this issue, I may be reached at (800) 419-5010, extension [redacted]. We welcome the opportunity to answer any questions. Sincerely, Darcey S[redacted] Senior Specialist, Corporate Consumer Relations [redacted]

The following letter was sent to [redacted] on 12/9/2015:
Dear Mr.
[redacted]:Thank you
for contacting Phillips 66 Company regarding the experience you had at the
Phillips 66 service station located at [redacted] Bluffton, IN. Please accept
our apology for the situation you encountered.
The station
you refer to is an independently owned and operated business.  As such, we have no direct control over the
station.  We are a supplier of petroleum
products to wholesale distributors (marketers), who deliver these products to
retail service stations.  Product
pricing, service, and management policies are the sole responsibility of the
station owner. 
We have a
high interest in how customer complaints are handled.  Your concerns have been forwarded to our
marketer, who will counsel with the station regarding your experience.  As a token of our appreciation for your brand
loyalty, please accept the enclosed $10.00 gift card, which may be used to
purchase products at any [redacted], Phillips 66 and ** branded stations.
We
apologize for any inconvenience this situation has caused and thank you for
giving us the opportunity to review the matter. 
We value your business and hope that you will continue to provide us
with future opportunities to serve you.
Sincerely,
Cheryl
[redacted]
Phillips 66
Company / Consumer Service Representative