Phillips Chevrolet of Lansing, Inc.

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: *** Executive ***
Contact Phone: XXX-XXX-XXXX ext***
Contact Email: ***@phillipschevrolet.com
Dear *** ***
Thank You for coming to Phillips Chevrolet for your automotive needsWe truly hope you
are enjoying your new Chevrolet CamaroThank You for the feedback you providedWe have explored your warranty concernYou will receive a full refund of $You will not experience a prorated rateThe funds will be refunded to you in 5-business daysWe will reach out to you directly to fully resolve your concernsIf you remain unsatisfied or have any further questions or concerns please contact our directly
Sincerely,
Management Team of Phillips Chevrolet
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your quick responseI accept the terms as stated aboveI will await my full refund within the 5-business days as promised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThanks ***
Sincerely,
*** ***

The experience that I had with the Sales Manager Phil *** was horribleHis primary sales pitch was pressure, pressure, pressureThen finally when the sale could not be completed he dismissed my buying power as a customerI felt like he was condescending because I was an an African American female I would never step foot in that place ever again

Initial Business Response /* (1000, 11, 2014/10/13) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX ext
Contact Email: ***@phillipschevrolet.com
I would like to apologize for the inconveniences you experienced while at our dealership!! I am sorry your visit with
us was not as you hopedThank you for your feedbackI am very sorry for the shortage of gas cards on your first visitWe did however post a gas card directly to you! Please let us know if you did not receive it! If you have any further questions or concern please contact me directly at (XXX)XXX-XXXX ext *** Sincerely,***

I have received the complaint on Mr*** *** He has been contacted by myself and given an apology for how the situation laid outThe customer had already paid his down payment that he owed us and didn’t pay on purchase dayI invited him back in to meet me in person and let him know that I
would like to detail his car for him before and after winter if he likedMr*** was very happy to receive the call and offer extended *** ** *** General Sales Manager Phillips Chevrolet of Lansing *** * *** ***
*** ** ***
*** *** ***
*** http://www.phillipschevy.com/

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: *** Executive ***
Contact Phone: XXX-XXX-XXXX ext***
Contact Email: ***@phillipschevrolet.com
Dear *** ***
Thank You for coming to Phillips Chevrolet for your automotive needsWe truly
hope you are enjoying your new Chevrolet CamaroThank You for the feedback you providedWe have explored your warranty concernYou will receive a full refund of $You will not experience a prorated rateThe funds will be refunded to you in 5-business daysWe will reach out to you directly to fully resolve your concernsIf you remain unsatisfied or have any further questions or concerns please contact our directly
Sincerely,
Management Team of Phillips Chevrolet
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your quick responseI accept the terms as stated aboveI will await my full refund within the 5-business days as promised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We ordered Mrs. [redacted] battery cover today and should have it by next week. I will contact the guest as soon as the part arrives

Good Afternoon [redacted]                    I’m contacting you regarding Ca[redacted] and her 2014 Chevrolet Sonic [redacted]. The customer originally brought her Sonic in for an oil change and...

recall in October 7TH of 2016 at 35,675 mi. The technician performed all services and left some residual oil on the exhaust system causing there to be some smoke from under the hood but never caused an overheating concern. When Mrs. [redacted] called that day to inform us of the issue we sent a driver to her house to pick up her vehicle immediately for inspection and a complete detail cleaning.  She returned on October 14th 2016 stating there was still some oil smell present and it was cleaned once again. On December 31st 2016 at 40,472 miles Mrs. [redacted] returned stating that her Sonic was running hot. We diagnosed the issue for her at no charge being that her Bumper to bumper warranty expired at 36,000 miles. She was instructed at that time she needed to replace the cooling fans but she declined the repairs even at a discounted rate.  Mrs. [redacted] returned on February 10th 2017 for an oil change and tire rotation and did not mention any issues of her Sonic running hot. Once Mrs. [redacted] started this claim in July of 2017 I reached out to here regarding the situation to see what I could do to help. I was able to get her almost $1,100.00 worth of repairs performed  on the cooling fan system for an out of pocket cost of $200.00 with the help of the assistance I applied for with Chevrolet. Those repairs were completed on July 12th 2017 at 51,175 mi. and to my knowledge there are no current issues with her Sonic. The residual oil from her repair which caused the smoke on 10/7/16 did not cause any issues with her cooling system and was simply a component failure. I truly feel this Revdex.com claim has no justification as we here at Phillips Chevrolet went above and beyond to help a customer that was well outside her warranty. Please contact me directly if you need further information regarding this case. Thanks and enjoy the rest of your day![redacted]Service Manager   [redacted]Lansing, IL 60438  [redacted]
[redacted]www.phillipschevy.com

I will investigate your purchase and get all needed info to help you as soon as possible. I have pulled an Auto Check on the vehicle you purchased and it shows no prior accidents and has a clean title. I also did see that the title to your car has never been branded in anyway as a total loss. There...

may of been an issue or mistake with [redacted]. I have put in a request to [redacted] to investigate. Also, you paid $13812.73 for yor Malibu with a grand total of 17070.94 with Tax Title and plates and Extended service plan. Not $28000. I do invite you to come to the store at antime during bussiness hours so I can assist you with going over your purchase price.Thank you very much for your bussiness[redacted]General Sales Manager.