Phillips Law Firm

[redacted] LAW Attorneys at Law [redacted] *** Telephone: [redacted] Facsimile: [redacted] June 9, Via Certified Mail, Restricted Delivery - Return Receipt Requested [redacted] *** Re: Conservatorship of [redacted] Dear Ms [redacted] Prior to your letter to halt work, I attempted to confirm where you would like your documents sent as I was worried your daughters would interject you receiving the documentsI further advised you that I would only send the documents via registered mail - restricted delivery for your signature only to insure no one else would receive the documentsI received calls from two (2) of your daughters and was worried that they were making the decisions against your willI have a duty to preserve our attorney client relationshipI am enclosing with this letter the documents necessary to move forward with the conservatorship for your husband, [redacted] ***rBecause I am no longer representing you, I changed all documents to reflect that you are representing yourself in case you wish to file the conservatorshipI did not charge you to make those changes to the documentsThe documents enclosed are: Notice of Hearing; Petition for Appointment of Temporary Conservator; Letters of Temporary Guardianship or Conservator; Confidential Conservator Screening Form; Confidential Supplemental Information; Citation for Conservatorship; Capacity Declaration — Conservatorship; Order Appointing Conservator;Notice of Conservatee's Rights;Duties of Conservator and Acknowledgement of Receipt of Handbook for Conservators;Letter of Conservatorship Conservatorship Registrant's Acknowledgment of Receipt of Handbook for Conservatorship; and Handbook for the Conservators table of Contents Please note that teh Hnadbook for Conservators is over two hundred (200) pagesThe handbook is available on the [redacted] Courts website at [redacted] Our original Fee Agreement indicated that the total retainer to prepare the conservatorship was $5,You paid $4,and I agreed that you could pay the remaining $1,when you returned the hourly Fee AgreementYou began calling demanding that the work be finished prior to you returning the signed Hourly Fee AgreementRegardless, I continued to work on your documentsI then received an email from your daughter who demanded that all work on your matter stop, and requested a refund, minus the work performed on your matterAs my paralegal advised you on the telephone, I did attempt my paralegal called to speck to confirm you received my emails, to credit your credit card; however, I was unable to do so through my credit card serviceI provided you with all of this information via email to the original email address you contacted me thoughWhen my paralegal called to speck to confirm you received mu emails, you indicated that you would have to call your daughter because you did not own a computerYou stated you would call your daughter to obtain the emailWhen my paralegal asked you about the two (2) email address because they were not familiar, you indicated you did not recognized the [redacted] emailI received the notice to stop work from [redacted] email addressThis raised another concern that someone else was acting on your behalf, with or without your knowledgeBecause of these issues I needed to confirm that these were your wishesI have enclosed your itemized billing statement which reflects the work that was performed on your matterI am also returning to you a check in the amount of $which represents the remainder of your retainerBy this letter, this confirms that [redacted] ***z law, [redacted] and her staff are no longer your attorneys of recordI have returned all Documentation to you and I will be closing my files Very truly yours [redacted] [redacted] Enclosures: As stated

We are sorry our former client is unhappy with his case result. While we often obtain excellent results, we do not and cannot guarantee specific outcomes. This particular case was fully litigated and resulted in a favorable arbitration decision. We were under the impression the
client was satisfied with the decision and fully informed him of his rights. The client chose to finalize the case based on the arbitration decision, and signed off on all paperwork. We regret he is now unhappy, and welcome him to our office any time to discuss

Thank you for bringing this issue to our attention and giving us the opportunity to respond
BACKGROUND:
-Our office obtained a settlement from the at-fault driver’s policy limit plus a waiver of the PIP medical subrogation lien (Medical Reimbursement)The client accepted the
settlement
-The medical bills for this individual greatly exceeded the available insurance
-The client was provided with copies of all bills, liens, ledgers, balances and disbursal forms for her recordsNo funds are currently held in trust and every penny of this settlement is accounted for on the disbursal forms as agreed and signed by this individual
WAGE LOSS:
-We were unfortunately unable to obtain any PIP wage loss benefits for this individual with the information we were provided The client was also given a copy of the letter from the PIP carrier outlining the information that needed to be provided to support a PIP wage loss claim. The client failed to provide the proper information
-The firm took the extra step of drafting a declaration for this individual’s employer to sign and provided that to PIP
-Finally, we educated the client on how to prove their past earnings in the form of tax statements, pay stubs, copies of checks, or deposit slips for PIP to consider making payment
-At this time, the PIP wage loss benefits remain open and will continue to be available years from the date of the collision, or until April 17,
-We encourage this individual to present her wage loss support to the insurance company prior to this date. Otherwise she will loose her right to present the PIP wage loss claim
-We understand that the insurance claim process can be difficult to navigate and in the event she contacts us we are happy to assist

I am rejecting this response because:
  I am responding to your email regarding the above-referenced complaint #[redacted], against [redacted] Law Firm.   The [redacted] Law firm is correct -  I have sent a complaint to the [redacted]. I have also contacted several other agencies regarding this matter, as I feel that I am being treated unfairly by a [redacted] licensed attorney, who is taking advantage of a 87-year old women, with severe medical problems, including, but limited to, open-heart surgery and breast cancer (mastectomy). Additionally, I am suffering egregious emotional distress as a result of Ms. [redacted] and the [redacted] Law firm, as I have been attempting to collect my money for 6-months.   I honestly and in good-faith, gave Ms. [redacted] $4,000 in November 2016 - she did no work for me. I am asking for my money back. I am only asking for what I am honestly and fairly entitled too; nothing else. I'm not looking for any favors from Ms. [redacted]. I just honestly and fairly want my money back for services that she, nor the [redacted], did not render.   The [redacted] sent me an "authorized/release of Information for", which I signed and had notarized, and mailed back to the [redacted] on or about April 15, 2017. I have done everything that has been asked of me.    I am not satisfied with the results from the [redacted]. I would like for the [redacted] to continue to work on this issue.   Thank You, [redacted]

[redacted] LAW Attorneys at Law [redacted] Telephone: [redacted] Facsimile: [redacted] June 9, 2017 Via Certified Mail, Restricted Delivery - Return Receipt Requested [redacted] Re: Conservatorship of [redacted] Dear Ms. [redacted] Prior to your letter to halt work, I attempted to confirm where you would like your documents sent as I was worried your daughters would interject you receiving the documents. I further advised you that I would only send the documents via registered mail - restricted delivery for your signature only to insure no one else would receive the documents. I received calls from two (2) of your daughters and was worried that they were making the decisions against your will. I have a duty to preserve our attorney client relationship. I am enclosing with this letter the documents necessary to move forward with the conservatorship for your husband, [redacted]r. Because I am no longer representing you, I changed all documents to reflect that you are representing yourself in case you wish to file the conservatorship. I did not charge you to make those changes to the documents. The documents enclosed are: 1. Notice of Hearing; 2. Petition for Appointment of Temporary Conservator; 3. Letters of Temporary Guardianship or Conservator; 4. Confidential Conservator Screening Form; 5. Confidential Supplemental Information; 6. Citation for Conservatorship; 7. Capacity Declaration — Conservatorship; 8. Order Appointing Conservator;9. Notice of Conservatee's Rights;10. Duties of Conservator and Acknowledgement of Receipt of Handbook for Conservators;11. Letter of Conservatorship 12. Conservatorship Registrant's Acknowledgment of Receipt of Handbook for Conservatorship; and 13. 2016 Handbook for the Conservators table of Contents  Please note that teh Hnadbook for Conservators is over two hundred (200) pages. The handbook is available on the [redacted] Courts website at [redacted]
 Our original Fee Agreement indicated that the total retainer to prepare the conservatorship was $5,000.00. You paid $4,000.00 and I agreed that you could pay the remaining $1,000.00 when you returned the hourly Fee Agreement. You began calling demanding that the work be finished prior to you returning the signed Hourly Fee Agreement. Regardless, I continued to work on your documents. I then received an email from your daughter who demanded that all work on your matter stop, and requested a refund, minus the work performed on your matter. As my paralegal advised you on the telephone, I did attempt my paralegal called to speck to confirm you received my emails,  to credit your credit card; however, I was unable to do so through my credit card service. I provided you with all of this information via email to the original email address you contacted me though. When my paralegal called to speck to confirm you received mu emails, you indicated that you would have to call your daughter because you did not own a computer. You stated you would call your daughter to obtain the email. When my paralegal asked you about the two (2) email address because they were not familiar, you indicated you did not recognized the [redacted] email. I received the notice to stop work from [redacted] email address. This raised another concern that someone else was acting on your behalf, with or without your knowledge. Because of these issues I needed to confirm that these were your wishes. I have enclosed your itemized billing statement which reflects the work that was performed on your matter. I am also returning to you a check in the amount of $600.00 which represents the remainder of your retainer. By this letter, this confirms that [redacted]z law, [redacted] and her staff are no longer your attorneys  of record. I have returned all Documentation to you and I will be closing my files.  Very truly  yours [redacted]Enclosures: As stated

Ms. [redacted] has also sent a Complaint to the [redacted] for the same issue.  I am attaching a copy of the letter to the [redacted] for your review and consideration.  Once you have reviewed the attached, please contact our office should you require any further...

information.