Phillips Petroleum Company

mailed January 13, 2020 in amount of $83.52. Check was not processed - not shown as clearing my account for more than two weeiks. Notified by *** via e-mail on January 27 at 3:00 pm that check in amt. of $83.00 was past due. Called number on back of my credit card at 6:00 pm same date and talked with a female representative who told me I owed $172 - including $39 late fee. Told her I would check with my bank immediately. Called back that same evening and talked with male representative and told him I was going to my bank first thing the next day to stop payment and also was cutting up my Phillips card, as I was concerned about this issue. On the very next day, January 28, my payment had been "credited" to my account but the check did not show up, so I could see the front and back of the check. I went to my bank on February 11, 2020 and asked for a copy of the front and back of my check that Synchrony ran through before 7:00 am the day following my e-mail notification from then and discussions with two Phillips 66 credit card employees. *** in Overland Park, KS could not get a copy of that check, only that the check and check numberit had been credited through on 1/29/2020. They worked with me and their Investigative Department. I have a page of their information, including the Originating Bank who deposited it as ***. On today's date, I am paying my two charges due on my *** card in the amount of $47.23, plus a $2.85 interest charge. I will not pay a late charge of $39 for a payment that was made timely, that was obviously credited to my account quickly (between the hours of 6:00 pm on 1/27 to 7:00 am on 1/28). I don't know who had that check from the mailing date of January 13, 2020 to January 28 at 7:00 am, but wherever it was is not my fault. Three other checks mailed with the *** payment, cleared my account within three days of mailing, but not the